IT Project Management, IT Operatiions Management

BENNY LYE CHONG BENG

C-**-**, Desa Tanjung Apt, Persiaran Indera, Pusat Bandar Puchong, Puchong, Selangor, 47100, Selangor, Malaysia

Cell: +60-12-631****; Res: +60 3 58820264; Email: **********@*****.***

IT OPERATIONS / DATA CENTER / IT SERVICES MANAGEMENT PROFESSIONAL

Dynamic and accomplished professional with over 29 years in varied business domains

CANDIDATE: Seeking a Senior Managerial position in a progressive & vibrant organization in Retail / Merchandise / Financial / Banking sector.

Expertise in IT operations & data center management, IT service management, application & infra-structure project management, customer relationship management and team management.

Proficient in IT budget & strategy planning and ensuring continuous improvement in delivering Data Center services to various clients.

Skilled in executing all activities / processes within the Data Center in compliance with the assigned security & risk management policies.

Experienced in managing IT infrastructure & services delivery based on SLA (ITIL based).

Efficient team leader & player, adept in updating new technologies with sound communication, interpersonal, presentation, problem solving & motivational skills and analytical & leadership capabilities.

Currently available.

Certifications

ITIL Foundation V3 (2011)

Program Management Office (2008) – PMP

AIX Administration

FoxPro Programming

Oracle Financials Administrator

Professional Experience

Bank Muamalat (M) Bhd (Islamic Bank)

Assistant Vice President, Project Management Infra-structure & Data Center Operations (Contract Nov 2012 – Oct 2014)

Specialization: IT/Computer – IT Infra-structure, DC/DRC Operations and Management, Network, System & Database Administration

Key Profile Data Center Service; Service Delivery Management; Project Management; Relationship Management

Involved in Data Center (DC facilities, Network infrastructure and Server infrastructure) Management, monitoring & tracking service delivery management with Data Center Vendor (Production & Disaster Recovery site) as per SLA for entire Peninsuar Malaysia.

Participating in all related meetings and discussion within the Data Center domains for ITIL processes including Incident & Problem Management resolutions covering user / client issues, infrastructure and application resumptions of services from Severity 1 to Severity 3.

Conducting root cause analysis, proposing solutions, improvement plans & strategies of the current systems.

Part of the Change Request Board and involved in reviewing, evaluating and approving all infrastructure related change requests in compliance with the Bank’s IT governance, policies, processes & compliance standards.

Conducting annual review of the change processes to enhance processes to meet demands of the business risks mitigation covering all hardware, network, storage, and facility & operation matters of DC & DRC facility.

Projects Completed:

New Data Centre & Disaster Recovery Centre via Tender and implementation. RM30 million -running live

Server Room enhancements and upgrade (RM 1.5 million)

Server consolidation with virtualisation technology (Rm 6.5 million)

Bank Entire Network upgrade (Rm 4.5 million)

Card "key" login system integfration with New Core Bankiong System (Silverlake)

Scope International (M) Sdn Bhd (Data Center Service Management / IT-Enabled Services / BPO Industry)

Senior Manager, Data Center Domain (Jul 2010 – Jul 2012)

Specialization: IT/Computer – Network, System & Database Administration

Key Profile Data Center Service; Service Delivery Management; Project Management; Relationship Management

Involved in Data Center (DC facilities, Network infrastructure and Server infrastructure) Management, monitoring & tracking service delivery management at a global level with Data Center Vendor in Hong Kong (Production & Disaster Recovery site) as per SLA & Country pack for over 80 Std Chartered Countries on an enterprise level in Asia Pacific.

Participating in all related meetings and discussion within the Data Center domains for ITIL processes including Incident & Problem Management resolutions covering user / client issues, infrastructure and application resumptions of services from Severity 1 to Severity 3.

Conducting root cause analysis, proposing solutions, improvement plans & strategies of the current systems.

Part of the Change Request Board and involved in reviewing, evaluating and approving all infrastructure related change requests in compliance with the Bank’s IT governance, policies, processes & compliance standards.

Conducting annual review of the change processes to enhance processes to meet demands of the business risks mitigation covering all hardware, network, storage, and facility & operation matters of HKDC facility.

Projects Completed:

Patch Management of all Mid-Range Servers for Applications & Databases (Wintel, Linux & Unix)

Yearly Public Holiday Table updates & coordination with Global SCB locations

Network Capacity Upgrade – moving to Gigabyte LAN and segregation of hosts to appropriate segments for better and improved thru-put and improved performance at the global level

End-to-end Project Coordination and Management of Disaster Recovery

Service Dispensation Requests

HNAS Microcode Upgrade project

eGenting Sdn Bhd (Hotel / Hospitality Industry)

Assistant Vice President (Apr 2008 – Jul 2010)

Specialization: IT/Computer – Network, System & Database Administration

Key Profile: IT Dept. Management; IT project management; IT security & support; IT Infrastructure & Services delivery; IT budget & strategy planning; Resource management

Reported to VP eGenting IT Services and VP of Resort World IT Planning & Services (ITPS).

Managed and operated the IT Dept. in Genting Highlands Resorts (70 staff).

Ensured availability of 24x7 IT security & support to all casino, depts. and outlets in Genting Highlands.

Ensured optimization and improvement of 3 Data Center (24x7).

Ensured 99.5% uptime of all IT Infrastructure, IT operations, security controls, support and services.

Ensured and managed IT Infrastructure and Services Delivery based on agreed SLA (ITIL based).

Ensured delivery of all IT projects within the assigned time, quality and cost parameters.

Identified & proposed new IT technologies relevant to Genting industries.

Prepared IT budget & strategy planning with IT Planning & Strategy Dept. and managed IT resources.

Projects Completed:

Tivoli Identity Management (Single Signon) – group wide implementation (RM 4.5 Mil) – completed

WAN/LAN upgrade – Resort World (RM 5 Mil) - completed

Microwave Link – between Genting Highland & Wisma Genting (RM 1.5 Mil) - completed

Genting Highland & Resort World PC upgrades (RM 3.5 Mil) – completed

Data Centre Server Virtualization & Management (RM 2.5 Mil) – completed

New Production Data Centre (4000 sq feet) – (RM 7 Mil) - proposal

Casino Management System Upgrade (RM 8 Mil)

Hotel Management System Upgrade (RM 5 Mil)

Laundry Management System (RM 150 K)

Hostel Management System (RM 150 K)

Unified cabling (RM 3.5 Mil) – proposal

MS Email upgrade (RM 2 mil)

GCH (M) Sdn Bhd (Retail / Merchandise Industry)

Assistant Manager - Computer Operations (Mar 2007 - Mar 2008)

Specialization: IT/Computer – Network, System & Database Administration

Key Profile: Project Management

Handled Data Center & Floor Management; Server Management and Computer Operations Management (24x7).

Handled project management activities related to Data Center.

Projects completed

Power Improvements in Data Center

UPS Upgrade in Data Center

Asset Management System (for Software & Hardware )

Outsourcing Data Center Hosting with IBM

Improvement to Data Warehousing System – Hyperion Financial

Improve Computer Operations (24x7 - 2 shifts) - Applying ITIL V3 Best Practices

Daily Computer Operations at 99.5% running

99.5% error free data uploads & downloads

No Unscheduled downtime more than 8 hours.

IBM Malaysia Sdn Bhd (Call Center / IT-Enabled Services / BPO Industry)

Project Manager (Dec 2006 - Mar 2007)

Specialization: IT/Computer – Network, System & Database Administration

Key Profile: Project Management

Projects completed

Shell Project (Cyberjaya) - Shell Pre-deployment of Storage under Gusto environment in Data Centers in Houston (Houic & CllDc) & Amsterdam (Amsdc1 & Amsdc2).

Free Lance - Project Management (Computer / Information Technology (Hardware) Industry)

Project Manager (Oct 2005 - Nov 2006)

Specialization: IT/Computer – Network, System & Database Administration

Key Profile: Project Management

Projects completed

Implemented Online Printing system for Advertising / Printing Company (Jan 2006 – Jul 2006)

Yun Nam Hair Care Sdn Bhd (Retail / Merchandise Industry)

IT Manager (Head of Dept.) (Mar 2003 - Oct 2005)

Specialization: IT/Computer – Network, System & Database Administration

Key Profile: IT planning; IT solutions implementation; IT budget & control; Application System & Database maintenance & support

Managed and support all IT related matters in the company.

Involved in IT planning, implemented IT solutions and prepared IT budget for IT usage.

Led a team of IT Support Engineers to provide 20x7 days on-site support to 20 retail outlets.

Managed a Development Team to provide application support and implementations for outlet POS retail systems.

Managed & supported all Outlets & HQ IT & phone systems.

Maintained and supported the existing HQ application system & database.

Coordinated with IT vendors & Service providers to ensure prompt & reliable delivery of equipment & services.

Projects handled:

SPA consolidated Sales Performance Database Development & Implementation for Sales & Marketing dept.

Development & Implementation of Customer Database Management System

Re-arrangement & re-connection of LAN Wiring & HUB Center at HQ

Implementation & stabilization of new E-mail system & Web server

Implementation of Daily, Weekly and Monthly Backup cycles tapes

Implementation of Reduced Data Transfer Project; 70% costs savings

HQ LAN/WAN re-structure at new premise - KUB in 2004

Development & Deployment of New IPOS (Front-End & Back-Office) Point of Sale System

Develop & deploy VPN infrastructure via broadband internet links. (HQ & 20 retail outlets)

Roll-out IPOS (Point of Sale) system to new outlets & data migration for old outlets (20 retail outlets) to MySQL -through VPN connections in Yun Nam Hair care Sdn Bhd.

TOPS (Retail) Sdn Bhd (Retail / Merchandise Industry)

IT Services Manager (May 2001 - Sep 2002)

Specialization: IT/Computer – Software

Key Profile: MIS Helpdesk and Technical Services; IT equipment management; Store Establishment; Product upgrade; Preventive Maintenance; Documentation; Contract negotiation

Managed MIS Helpdesk and Technical Services functions and supported IT requirements at all retail stores.

Helped the MIS Helpdesk & Helpdesk Coordinator in problem logging, coordination of resolution, user feedback and response analysis on the Front-end and Back-office system

Assisted the Project Coordinator in supporting all MIS activities required for store opening, remodeling, closures including user requirement studies, purchasing, installation/de-installation of IT equipment and cabling.

Managed a team of Technical Support Engineers/Assistants in handling preventive maintenance, troubleshooting and coordinating repairs on all IT peripherals at all stores.

Ensured that all IT peripheral suppliers executed work within acceptable standards.

Coordinated, recommended & implemented peripherals and new products for stores to improve productivity.

Monitored and advised stores in the effective usage of peripherals.

Managed the cost of repairs of all IT peripherals within the company.

Ensured that system diagrams and IT inventory are documented and updated at all stores.

Projects Completed:

Opened and operated 5 stores

IBM & HUBS contract negotiations & confirmations with signatures

Data Integrity of Point of Sales System, Digi Scales and Shelf-Tag Systems

IT Equipment Inventory Management

Upgradation of IBM OS/SA POS to latest Version (39 stores)

Data warehouse Project - data extraction engine & database from IBM POS OS/SA data files (39 stores)

Reduced Helpdesk issues from 30 problems to 5 problems per week

Apcot PP (M) Sdn Bhd (Apparel Industry)

MIS Manager (Aug 2000 - May 2001)

Specialization: IT/Computer – Software

Key Profile: MIS/EDP Dept. Management; IT strategy planning & budgeting; In-house application development & maintenance (Clipper 5.2, FoxPro 2.6, V.Foxpro, CLP400 & RPG400); System management (AS400, NT 4.0 & Novell 3.12)

Developed & implemented Retail (POS) & Inventory Control System and Back Office System (Clipper 5.2).

Completed 5 months month-end closing (back log) within 1 month.

Replaced very old server with new server of higher capacity and identified & replaced selected users PC with a higher end PC for better throughput.

Malaysian Humanitarian Foundation (Non-Profit Organization / Social Services / NGO Industry)

IT Manager (Apr 2000 - Aug 2000)

Specialization: IT/Computer – Software

Key Profile: Project Management & Implementation; IT hardware & software management; Hardware & Software acquisition; Hardware & Software weekly reviews; Web Application development; User training & support; IT budgeting & strategy planning; Web Server & Web Site Management; IT Team Management

Submitted IT weekly reporting to the Executive Director.

Developed web applications using Net. Data, Java, JavaScript, CGI and VB.

Maintained and updated Web/Home page.

Developed web application for Subscribers & Event Management (Mhf.exe) both Front-End & Back-end.

Tupperware, Malaysia & Singapore (Retail / Merchandise Industry)

MIS Executive (Oct 1995 - Apr 2000)

Specialization: IT/Computer – Software

Key Profile: Project Management; In-house application development & implementation; Hardware & Software acquisition; Server & Network administration & maintenance; User training & support; IT budgeting & strategy planning

Submitted IT report to the Financial Director and Asia Pacific IT Director in Tupperware, Australia.

Liaised with Asia Pacific IT Managers on IT directions and solutions.

Handled Server & Network administration & maintenance in NT, IBM Unix AIX and AS/400

Developed several applications:

Distributors Management System in Visual FoxPro 6.0

Weekly Sales Analysis System in Visual Basic 6.0

Master Production System in Visual Basic 6.0

Managed implementation, support & maintenance of Oracle Financials, JDE and MS Exchange 5.5.

Handled Oracle database administration & tuning.

Managed installation and support of Windows NT, Unix Risc/6000 and As/400 installation & support.

Restructured Network segmentations & LAN designs.

Coordinated Asia Pacific IT Conference in Malaysia in 1998 & 1999.

Allied Walker Distillers (Retail / Merchandise Industry)

MIS Executive (Nov 1993 - Apr 2000)

Specialization: IT/Computer – Software

Key Profile: IT operations & management; User support & training; Local Area Network (LAN) support & maintenance; Server Maintenance & Tuning; Application development and maintenance

Implemented in-house application for the Finance, Sales & Marketing Dept.

Enhanced network throughput & performance.

Prepared ad-hoc reporting and submitted monthly reporting to the IT Director in Asia Pacific.

Riche Monde Sdn Bhd (Retail / Merchandise Industry)

EDP Supervisor (MM 1983 - Oct 1993)

Specialization: IT/Computer – Software

Key Profile: IT Operations & Maintenance; Network Support; User Support

Implement BPCS on AS/400 in Malaysia, Taiwan & HongKong in coordination with external Consultant.

Developed in-house application using FoxPro 2.5 for the Sales & Marketing dept.

Academics

Diploma in Computer Science/Information Technology (IT Management), ICL, Malaysia (1988)

Date of Birth: 21st October 1962; Languages Known: English and Bahasa Malaysia

Malaysian National, possessing IC# 621***-**-****

Preferred Location: Malaysia, Singapore

References will be provided on request

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