To be a part of the challenging IT team which strives for the better growth of the organization and which explores my potential and provides me with the opportunity to enhance my talent with an intention to be an asset to the company.

Overall 2.6 years experience in the IT/ITES Industry in Health care domain. 28 months experience in Mainframe Batch processing ( Control M, JCL, COBOL, CICS ) operations as well as L1 and L2 support for AIX and Windows. Also, I have updated my skill set with my newly acquired skills of Informatica and Database Warehousing. I have also undergone training in ETL tools and Informatica and Database warehousing.

Working as an acting team lead and leading a team of 16 resources.

Experience as TL - 1.5 years

TL responsibilities –

Keeping good rapo with client by having meetings and conversation with client.

Making sure the SLA is met and team is following the SOP set procedures to complete their daily responsibilities.

Making sure a 24*7 project is run properly with sufficient resources in each shift

Responsible for feedback and potential improvement of each resource towards the higher management.

Responsible for role of business development by portraying current positives and achievements and routing for new projects.

Responsible of incident management and carrying out RCA for issues occurred.

Professional Summary:

Hands on experience with Mainframe Batch Processing operations.

Also have experience with Job scheduling, JCL.

Experience working in COBOL as well as CICS.

Mainly experienced in L1 and L2 level support in Mainframe Batch Processing.

Experience using tools like Zeke, CA7 and Control-M

Highly proficient analytical, problem solving and interpersonal skills. Ability to learn new concepts fast.

Effective in working independently and collaboratively in teams.

Technology / Tools Experience:

Area of Expertise

Tool Names

Operating Systems

AIX, Windows Server 2008 R2;Windows server 2003; Windows XP/Vista/7

Applications

Control-M,JCL, CICS, COBOL, Job scheduling, BMC Impact manager.

Ticketing Tools

BMC Remedy 7.5, PeopleSoft Nexus and HP Service manager client.

Applications (Updated)

Informatica, Database warehousing.

Professional Experience:

Syntel Ltd.

Analyst Programmer

From22ndAprilr 2013

Till Date

HCA

Responsibilities:

Working on all kinds of Job abends and applying solution as per instructions and procedure.

Working on job scheduling as well as application of JCL, COBOL.

Getting the point of contact responsible for making decisions with respect to the failed job, informing the job details in brief and applying the solution as per instructions received.

Contacting to the concerned client representative and extending our support to them throughout the process and maintaining good rapo with maintaining highest level of quality in our work.

Restarting job from Start/top with or without control-R

Following the Job documentation and understanding it.

Performing activities like Hold/Cancel/Demand/Force complete jobs.

Monitor SLA jobs as per checklist.

Performing notifications of critical jobs as defined in the procedure.

Day to Day performed Console Operations –

Performing System IPL’s

Reply to WTOR’s

Performing HMC functions

Taking actions on System alerts/messages

Performing Checklists

Monitoring SLA regions.

Startup/shutdown of online regions and monitoring them as well.

Executing D/R concepts.

Control-M awareness and responsibilities ( Including specifically mentioned Hands-on experience in control-M)–

Have a strong understanding of Control-M job creation, creating dependencies, shouts, auto-edit variables.

Hands-on Experience in Control-M Mainframe and its utilities.

Knowledge of Mainframe architecture and commands.

Full awareness of Control-M server, Agent, Control-M EM, Control-M Desktop.

Completely Willing to work in 24x7 environment.

Troubleshooting with jobs schedule and agent related issues.

Calendar creation and Maintenance.

Responsible for Design and Implement the new batch jobs.

Follow the different processes.

Strong knowledge and acceptance of Incident, Change and Problem Management.

Help the L1 teams to resolve the issues.

Awareness of Unix and Windows server and basic commands.

Able to work with users from Different regions

Highlights:

Maintained maximum ticket count as well as Solution to the failed Jobs.

Handled all kinds of Job abends .

Tried to implement out of the box solutions to eliminate human error as much as possible thereby reducing escalations to bare minimum and increasing overall resolution as well as increasing quality of the work.

Managed to achieve success in working with the team as well as maintaining personal performance.

Unix / Windows :

CONTRIBUTION

As System Administrator I need to perform day to day operations on the different range of midrange exclusively in UNIX and Windows environment to give support like administration, maintenance, upgrade of OS, supporting Hardware problems, co-ordination with Vendors, performing Security related controls and checks. As a Sys Admin, I am responsible for the following:

ROLES AND RESPONSIBILITIES:

Providing 24*7 supports to maintain availability of servers including UNIX and Windows.

Installing, configuring and administering servers.

Monitoring UNIX Servers.

Monitoring Windows Servers.

Providing support on basis of Unix shell script as well as PL-SQL if required (L1 support)

Using VMware for connecting to Windows servers.

Working with Network team for identifying and resolving issues.

Contacting various teams for taking updates and creating SOP’s.

Working with users for resolving the problems.

Patching Windows servers in different environment under the scheduled window using SCCM.

Assisting various teams for Deploying changes in the environment.

Assigning/Escalating tickets to next level if required.

Contacting On call for updating about ticket assignment.

Doing RCA for Critical tickets and creating SOP’s.

Maintaining SLA for the user created / auto generated tickets.

Making a note of repeated tickets and contacting concerned team for reducing them.

Assisting Lead in creating shift schedule for maintaining availability in all the shifts.

Skills Summary:

Skill Category

Skill Type

Skill Detail

Proficiency

Yrs of Experience

Mainframe Batch Processing / AIX and Windows OS server management

Technology

Solution to Job abends, with implementation of JCL, COBOL, CICS /

L1 and L2 support of server management

4

28 months

Microsoft Windows

Operating system

Troubleshooting and Installations

5

7 months(includes in above mentioned experience)

Informatica& Database Warehousing

Technology

Solution to data work with ETL testing tool

4

1 month ( Includes in above mentioned 25 months experience)

Education:

Qualification:

Qualification

University / College

Division

10 th SSC

Maharashtra Board

First Class

Diploma in

E n TC

MSBTE Technical Education Board

First Class

Professional Certification:

Training Title

Training

(Month, Year)

Valid Until

(Month, Year)

Microsoft Windows 7

25th Nov 2013

NA

Microsoft Windows Server 2008 /2012, R2

21st April 2014

NA

Personal Details:

Date of Birth : 11th July 1990

Marital status : Single

Nationality : Indian

Passport No. :

PAN No. : BRXPD0238E

Father’s Name : Mr. Anil B. Deshpande

Permanent Address : B-10,PremSagar Housing Society, near Ram Krishna More Auditorium,

ChinchwadGaon, Pune - 411033

Contact this candidate