Sales Manager

MONALI PATEL

Mobile +918*********

E Mail ************@**********.*** / ************@*****.***

Objective

Seeking a challenging opening in an organization that rewards imitative, recognizes performance and provides opportunities to make the best use of one’s abilities that would enable one to add value to the organization and one self.

CAREER FEATURES

Since April’ 12 : Admiral Markets Group / MTrading, Ahmedabad

Office Manager / Customer Support

Started working as a Global Customer Support Executive, promoted as Office Manager.

Office Manager Role and Responsibilities

Responsible for hiring, giving training and managing sales team to achieve yearly targets.

Ensure & Review Performance & Productivity of the Team as per company standards.

To carry out sales staff meeting at periodic intervals & ensure motivation of the team.

Build sales by implementing marketing strategy & Promotional Scheme effectively.

Responsible for maintaining the various reports like monthly budget of expenditure, Petty cash, sales report.

Administer salaries and Maintain leave entitlements.

Manage the filing, storage and security of documents. Working out compensation for new entrants, confirmations and final settlements.

Global Customer Support Executive Role and Responsibilities.

Managing the customers’ queries via Web Chat and emails.

Maintaining the service level requirements with internal and external customers.

To communicate effectively with customers/service providers or other Unit/Department Staff in problem solving process.

Providing optimum quality in the service to achieve maximum customer satisfaction.

Continually updating the knowledge about product and procedures related to daily, weekly and monthly task.

Maintaining the compliance requirement in every aspect of job profile.

To ensure that all records related to the department's tasks & operations are accurate and in order for easy reference.

To provide the required reports by HOD & the management on timely basis.

Meeting the deadlines of TAT and handling level 1 technical query.

Providing necessary reports to operational management on daily and weekly basis.

Co-ordinating with different departments across all the locations of the company in order to get the solution of customers queries in time.

Good understanding of Currency market.

Able to complete task accurately within time frame.

PREVIOUS ASSIGNMENTS

Oct’ 10 to May’11 : Euro Moda Sdn Bhd / Gulatis Exclusive Sdn Bhd, Malaysia

HR OFFICER

Role and Responsibilities.

Recruitment for sales agent.

Handling the payroll of 250 staff.

Preparation of Employees attendance data and uploading in to systems.

Keeping record of staff’s attendance, Annual leave, Medical Leave, Emergency Leave, Unpaid leave.

Prepare salary which includes details of novices, Lefties, Deputation & Salary withhold cases, Overtime, Rest Day, Working days, Public Holiday, Deductions Fine, Allowance, Loan, Tax, Socso, Epf and all the claims from the staff.

Maintaining & Updating Files & Records.

Prepare reimbursement statement / Staff attendance Summary.

Prepare salary slip/ payment vouchers.

Prepare individual sales report.

Updating leave records regularly.

Prepare Reckon.

Prepare Price Money.

Leave management and compensation and benefits.

Full & Final Settlements.

To check attendance for all outlets.

Sep’ 04 to Oct’ 10: Friends Placement Consultant, Ahmd

Sr. Placement Executive

Role and Responsibilities.

Heading financial institutions and banking recruitment team for Pan India. Currently handling Engineering recruitments along with banking recruitments.

BPO bulk Recruitment.

Assessing client’s requirements.

Collection of resumes from existing pool.

Sourcing (Through Job Portals, Job Postings & References)

Screen incoming resumes and job applications in accordance with position specifications and establish a skill resource pool.

Visiting clients and ensuring that the quality of manpower is per expectations.

Preparing and finalizing recruitment advertisements.

Developing a list of companies which are engaged in similar field of business.

Identifying potential candidates and ascertaining their interest in the company.

Shortlisting candidates matching the client’s requirements.

Meet and conduct tests, preliminary interviews and assess candidates.

Arranging and conducting for final interviews.

Perform reference check of selected candidates.

Perform salary negotiations and perquisites at the candidate's behest.

Ensuring team members achieve personal and team targets

Achievements – overachieved half-yearly targets

- Opening new corporate deals.

- Making monthly report and coordinating to HO people.

- Making incentive structure for Consultants.

- Fixing target for Consultants.

July’ 02 to Aug’ 04 : Megway Placements, Ahmd

Placement Consultant

Role and Responsibilities.

Handling of the Various IT, FMCG, Consumer Durable, Insurance etc. at the Organisation.

Opening new Corporate deals.

Meeting the clients working on the projects.

Selecting & Screening the candidates and follow up with the clients.

Scheduling the Interview.

Billing the final Projects.

May ’ 01 to April’ 02 : Screen Advertising Agency, Ahmd

Customer Care Exe & Admin officer

Role and Responsibilities.

Meeting the clients interested in our Product.

To give demonstration of the product to the walk – in Customers(Scroller)

Handling Customers and satisfying their inquiries.

Correspondence and General Administration.

Looking after overall administration.

Internet Browsing & Email operations.

Netvision Ahmedabad as Faculty (Head) & Admin officer.

vSSI Ahmedabad - November 2000 to February 2001

Responsibilities

Conducting lectures for computer subjects.

(C, C++, VB, ORACLE, WEB DESIGN)

Preparing various Reports.

Looking after overall administration in absence of M.D.

Internet Browsing & Email operations.

ACADEMIC CREDENTIALS

Education Qualification

Examination Passed

Institute

Year of Passing

MBA (HR)

Symbiosis, Pune

2010 (Grade A)

M.Com

Gujarat University

2003

Advance Diploma in Software Engineering.

LCC (Lakhotia Computer Education)

2000

Web Design

LCC

2000

Ms- Office (CIC)

IGNOU

1999

B.Com

Gujarat University

1998

Languages :C, C++

DBMS Packages :Oracle 8,Sql

Operating Systems :MS DOS,Windows98,Windows95,NT,2000,XP

Web Designing :HTML,DHTML,VB Script, ASP(Active Server

Pages)

vIRDA Certified – Year 2006

Bio data

Birthdate: 21st June 1978

Marital Status: Married

Languages Known: English, Hindi, Gujarati, Marathi

Declaration

I hereby declare that the details provided above are true to the best of my knowledge

Date: Signature

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