Operations Manager

Robert J. Kritz ******@********.***

**** ********** *** ***** *******, Ohio 44070 440-***-****

OBJECTIVE

Utilize my extensive experience in the Perishable Departments - Meat/ Seafood, Deli, Bakery and overall Grocery/ Center Store knowledge of the retail business to increase sales, reduce costs and make the next successful company a better place to work understanding and enhancing their processes. Experience

Over 39 years in Grocery Retail with eighteen of those years dedicated to large format stores in Northeast Ohio. Began career as Meat Manager, Meat/ Seafood Supervisor, Grocery Supervisor, Store Director, Operations Manager and Store Development of medium to high volume stores in Ohio and New York.

December Store Development/ Operations Director - Constantino’s Market 2014- - Edit and complete Constantino's Market Employees Handbook and Manual. Nov 2015 - Institute inventory/ordering controls for food service, bakery, kitchen, deli, meat

- Initiate and implement functional reports for cost controls.

- Implementation of Constantino's online grocery shopping program

- Oversee the duties as well as training and performance of all store positions.

- Assist in merchandising stores for optimal sales

- Assist with implementing and ensuring the mission and vision of Constantino’s

- Plan and implement new location in Rochester, NY. Store layout by department, equipment procurement, planning and execution – successfully opened April 9th 2015 June 2004 General Manager Fligner’s Market

December - Overall restructuring of retail store to create a new high volume business 2014 with measurable success. Turned all aisles opposite of original format to create a better customer flow thus increasing sales. Used all resources available and was very successful. Total process took 3 months from planning, execution and to final product.

- Total conversion of Meat Department food safety standards by coordinating the Ohio Department of Agriculture and Fligner's to be under total meat inspection with our on site Meat Inspectors. They are 100% compliant under Establishment # 1022

- HACCP Coordinator who wrote companies Blue Print Narrative and organized current HACCP book and created stores GMP and made sure it was followed according to Ohio State Meat Inspection Requirements.

-Starting from ground level to build business to a structured organized environment

-Brought many new products and services in to increase sales and create Points of Difference to separate us from the competition

-Developed current policies and procedures to create an atmosphere consistent with industry standards in the Grocery environment and to be Government compliant

-Overall sales increase for the past 7 years up average of 5.26% each prior year

-Reduced shrink and known loss through out store with measurable systems including meat yield cutting tests and cutting standards for profitability

-Brought total store to the next level including all perishables and non-perishable departments with a well merchandised shoppers flow while redesigning center store for a more fluid and profitable shoppers experience

-In charge of hiring, training, people development, purchasing on deals, pricing, advertising, writing ads, meat buying in volume with standards above industry.

-Redeveloped store ad with success and includes a web site www.FlignersMarket.com and television/ radio commercials. Write all ads weekly

- Applied for county grants with success to train 39 employees on ServSafe food handling. Bringing the store sanitation to the next level

- Coordinated the construction, layout, and purchasing of equipment for a new 4,500 square foot state of the art meat smoke house located 500 feet from store Called Great Lakes Smoked Meats.

Also included a warehouse to take advantage of pallet deals or deal buys as either dry goods or frozen meats and grocery.

- Total store Buyer for all departments. Buys deals and manages them to be ad items at a substantial savings to the consumer with large margin return to store. May 2004 Store Director #6387 Canton Giant Eagle

-Converting Independent Giant Eagle to Corporate profile

-Former owners selling back to Giant Eagle, complete turnover will happen after August 2004

-Sales volume averaging$550,000 per week with 160 employees

-Putting Giant Eagle systems in place to run as all corporate stores run with merchandising, inventory control, hiring proper staff, customer service, shrink control, budgeting and increasing of sales to profitability on pretax profit Store Director #6520 Perimeter Loop Columbus Giant Eagle

-Converted former Big Bear Grocery store to Giant Eagle standards

-Put store together in less than 2 weeks from takeover full stocked and staffed

-Store sales were 15% higher than when Big Bear had the store the previous year and growing weekly.

-Implemented Giant Eagle standards to control inventory levels, proper merchandising techniques, sales measurements, and proper staffing Store Director #4025 Fairlawn Giant Eagle

-Managed 180 employees while career pathing no less than 18 employees into the Management Selection Program

-Managed store sales with a volume over $33,800,000 in profitable sales

-Re-merchandised lobby with General Merchandise for optimal sales. Increased sales over 15% to last year with planned themes

Store Manager #206 Lakewood Giant Eagle

- Reset entire store to accommodate Giant Eagle customer to an easier flow from Grocery, Produce, Meat Lunchmeat, Dairy, Frozen & Wine

- Increased sale by 5.39% over last Year to average $344,318 in Fiscal 2003

- Increased Bottom Line to $78,628 over Last Year in Fiscal 2003

- Decreased Controllable Expenses by $7,218 in Fiscal 2003

- Managed Payroll to $8,540 Year to date savings

- Manager 98 employees doing $14,300,000 Volume in sales

- Used lead by example style of Management –Have 2 people in MSP Store Co-Manager Store #1216 Westlake Giant Eagle

- Met or exceeded all budgeted financial obligations for Fiscal 2002

- Departmental L.O.B.’s bottom lines met in all departments

- Passed all government and internal company inspections

-Had 2 employees promoted through the Management Selection Process

-Use of creative merchandising and lead by example management style to achieve goals

September 2000 Store Director Training Program at Store # 4060 Strip and #6348 Ravenna

- Completed over 32 weeks training in all 19 required areas of Business for Store Directors. Included meeting with all Business Leaders and store tours.

-Development of additional processes to increase sales, reduce costs and make Giant Eagle a better place to work in each of the lines of business.

-Assisted in holiday merchandising and weekly cross merchandising for impulse sales during training with proven results

August 1999 Giant Eagle/ Riser Foods Cleveland Division, Grocery Supervisor of 13 stores September 2000 Region 203, Lorain and Cuyahoga Counties

-Center store specialist with a large emphasis on merchandising throughout the stores for increased sales and profit

-Merchandising Grocery, Dairy, Frozen, Health and Beauty, and General Merchandise

-Systematically Cross Merchandise throughout the store between all departments to increase impulse and build sales volumes

-Assisting Store Directors and Managers with the entire P&L process by store and by Region. Able to present P&L’s within the company’s guidelines. August 1995 Giant Eagle/ Riser Foods Cleveland Division, Meat / Seafood Supervisor of 13 stores August 1999 Region 203, Lorain and Cuyahoga Counties

-Increased overall Meat Distribution rate and Gross Profit from Fiscal 1996-99 best in Company

-Maintain Labor Budgets and Sales Budgets to increase Customer Service

-Developed, test, and head Home Meal Replacement Process for Riser Foods

-Involved with Decreasing Overtime and increasing productivity using the Quality Process in Meat Operations

-Developed shrink control processes in Meat Departments to increase profits

-Consistent use of measurement to view overall condition and opportunities in stores

-Teach and train associates to bring them to next level of promotion March 1987 Rini-Rego's/ Riser Foods Marketplace, Westlake, Ohio, Meat Manager To August 1995 Direct all activities in the meat department that include fresh, frozen, and smoked meats in Riser Foods highest volume store

-Supervise, schedule, and train personnel to ensure all company policies and procedures are followed

-Order all perishable merchandise and supplies

-Implement inventory control procedures that has resulted in significantly decreased shrink and increased gross profits

September 1985 United Food and Commercial Workers Union Local 880, Cleveland, Ohio, March 1987 Business Agent - Union Representative

-Represented 1,116 employees from 40 companies consisting of employees from Grocery Supermarkets, Meat Division, State Liquor Store, State Lottery Commission, and various retail stores.

-Liaison between employees and company, handling grievances and successfully negotiated contracts for union members. Education

2007 Lorain Community College

Real Estate License

1986 Ohio State University, Columbus, Ohio

Advanced Grievance Administration

Instruction on Labor Law

1977-79 Lorain Community College, Elyria Ohio

Major: Merchandising and Marketing Management School 1977 Graduate - Lorain Admiral King High School

Accomplishments/ Awards

2015 Opened a New store Ground up for Constantino’s Market based on past experiences

Hold a Real Estate License with Howard Hanna since 2007 on a part time basis

Titanic Award for Best Period Bottom Line Improvement – Period 2 Fiscal 2003 – Store #206

Completed Dale Carnegie Course July 27th, 1998 with Awards for Human Relations Skills Session 5 and Final Presentation Award from Session 12

Meat Manager of the Year 1994 Region 3

Meat Manager of the Month March 1994 - Meat Manager of the Month February 1992

Certified Quality Education and Involvement Facilitator

Qualified Total Store Manager Trainer - T.Q.M. and Q.E.S.

Qualified Apprentice Meat Cutter Trainer

Assisted in the Development of Ground Meat H.A.C.C.P. Program for Riser Foods Meat Department

Local 880 Union, 1985-1987, Union Representative

Krogers Supermarket, 1983-1985, meat cutter

Fligners Market, 1974-1983, cut meat beginning 1975

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