Management Manager

Gary Phillips

*** ** *** ** *******, MO ***** 660-***-**** *************@*****.***

Manager/Human Resources

Multitude of Management experience Over 10 years experience leading and managing both people and processes. Management experience in Human Resources Management, Facility Management, Program Management and Project Management; including experience in employee recruitment and retention, staff development, conflict resolution, HR records management, safety, quality assurance, policies development and legal compliance.

Extensive background in Education and Training 9 years experience and over 4000 hours of classroom experience facilitating, educating and training in areas of Leadership, Management, Communications and Electrical Systems.

Commercial and Industrial Maintenance background 14 years experience working in as well as leading and managing industrial and commercial maintenance operations in the United States Air Force as a military member.

Skills

Business Administration

Performance Management

FMLA/ADA/EEO

Microsoft Office/ Word/Excel/Power Point/ Outlook

Policies & Procedures

Talent Management

Lean Six Sigma

Staff Recruitment & Retention

Employee Relations

Conflict Resolution

Project Management

Change Management

Facilitation

Verbal and Written Communications

Organizational Development

Interpersonal Communications

Orientation & On-Boarding

HRIS Technologies

Training & Development

Performance Management

Organizational Development

Talent Management

Delegating Responsibility

Abilities

Effectively manage and lead projects

Supervise the work of others

Maintain confidentiality of information

Speak in a public forum

Work under pressure

Make decisions and solve problems

Prioritize and organize effectively

Interpret and follow rules regulations, guidelines, laws

Follow directions

Work independently

Strategic thinking

Multitasking

Customer Service

Attention to Detail

Comprehend technical and legal publications

Commitment and Integrity

Professional Experience

STUDENT/SELF EMPLOYED Windsor, MO

Manager 2013 to Present

Manages farm operations, electrical and plumbing installation repair services. Bid work, recruited and trained employees. Maintained records and budget information. Continued professional development in management, leadership and human resources by completing BS in Management and Human Resources. Started a Masters of Science degree in Management and Leadership.

Gary Phillips

Phone: 660-***-**** n Page Two

Professional Experience (Continued)

Key Results:

Completed Bachelors of Science Degree in Management and Human Resources.

Enrolled in Masters of Science Degree in Management and Leadership.

Honed management skills with Lean Six Sigma certification.

Manages livestock operations. Responsible for the health, veterinary care, feeding, birthing, maintenance, repairs, record keeping, budget of livestock and farms. Decreasing farm operating expenses by 50%.

Bid work to install/maintain and repair electrical and plumbing systems.

Recruits and hires workers for electrical, plumbing and farm related work.

Trains workers to perform assigned duties.

Administers records and budgets.

UNITED STATES AIR FORCE Whiteman AFB, MO

HR/Administrative Services Manager 2010 to 2013

Responsible for a broad range of management and HR functions, including training and developing employees, administered awards and recognition, overseeing disciplinary action and managing personal records. counseled, coached and mentored employees, resolved conflicts between employees and management, oversaw health and safety programs, conducted performance appraisals and employee feedback sessions, assigned work crews, scheduled work, wrote and implemented policies and procedures, conducted Quality Assurance (QA) Inspections, kept organizational leadership informed of section metrics through briefings, meetings, reports and presentations. Maintained HRIS computer tracking systems and filing.

Key Results:

Managed and supervised 40 person team, Union and nonunion electrical section, responsible for the installation, maintenance and repairs of all commercial and industrial electrical and fire alarm systems for 942 facilities.

Maintained personal records and files of all team members. Input information into data entry systems.

Created data tracking systems to access personnel management activities. Improved on time completion of feedbacks, performance reports and training activities by 80%.

Conducted leader, manager and new team member on-boarding and orientations. Provided consistency and knowledge of the procedures of the section.

Coached and counseled employees on a variety of personal and professional issues.

Scheduled and oversaw employee morale functions. Holiday party's, going away parties, retirements and social team builders.

Performed and tracked annual Performance Evaluations to include meaningful midterm feedbacks to meet employee development and organizational goals.

Revamped section awards program, increasing shop productivity and morale. Section soon became top earner of all awards in the organization.

Worked closely with organizational leaders and management to facilitate organizational goals and changes to team members and encourage buy-in and smooth transition to changes.

Gary Phillips

Phone: 660-***-**** n Page Three

Professional Experience (Continued)

Restructured work crew assignments to become more effective. Increased section productivity by 60%.

Corrected loopholes in Total Production Maintenance (TPM) within section. Input Preventative Maintenance schedule into database to generate scheduled maintenance of 40 missing facilities and systems. Reduced breakdowns and outages drastically.

Provided and analyzed section metrics to management through reports, presentations, email and briefings.

Updated section publications by removing old outdated materials and replacing with current policies, procedures and guidelines. Streamlined worker access to necessary documentation.

Corrected section human resources documents. to reflect actual levels. Resulted in needed workforce changes to increase the effectiveness of the section's responsibilities.

Drafted section policies to meet the current needs of the work center. Provided much needed consistency for the overall effectiveness of the group.

Oversaw the sections safety program and accident prevention program by conducting spot checks, briefings, correspondence and bulletin board postings. Ensured compliance of all OSHA and organizational procedures were met or exceeded.

Ordered/issued/tracked section safety equipment. Provided team members with all necessary tools to perform their duties safely.

Monitored labor reporting to provide accurate tracking of worker hours and payroll.

Maintained organizational charts for section. Kept current and up to date for structure and contact purposes.

Guided worker and supervisor training and development programs. Resulted in highly trained and efficient workforce.

Consolidated employee training areas. Removed barriers to learning and increased on-time completion of training.

Provided conflict resolution and team building throughout the organization. Solved problems at the lowest levels while establishing trust, team work, and effectiveness throughout all levels of the company.

UNITED STATES AIR FORCE Holloman AFB, MO

Assistant Training and Development Manager/Instructor 2005 to 2010

Responsible for the education and training of over 250 supervisors and managers to develop leadership and management skills. Facilitated learning of supervisor, leader, managers. Conducted new team member on-boarding and orientations. Recruited new hires and guest speakers to fulfill organizational objectives and goals. Conducted briefing and developed handbooks, study guides, handouts, flyers and tests. Identified as a Subject Matter Expert (SME) to co-develop an updated Leadership curriculum. Responsible for providing In Service Training (IST) with fellow instructors. Counseled and Coached troubled students. Maintained/reported/analyzed school and faculty metrics.

Key Results:

Trained first line supervisors to be successful leaders. Taught curriculum/courses in Contemporary Leadership, Group Dynamics, Team Development, Problem Solving, Change Management, Conflict Management/Resolution, Standards and Discipline, Progressive Discipline, Awards and Recognition, Performance Evaluation Process, Time Management, Stress Management, Diversity, Leader Follower Dynamics, Professional Relationships, Professional Conduct, Human Relations, Substance Abuse, EEO, Developing Leaders. Maintained 99% pass rate and 99% student satisfaction rate through surveys and critiques.

Gary Phillips

Phone: 660-***-**** n Page Four

Professional Experience (Continued)

Conducted student, leader, manager and new team member on-boarding and orientations. Provided consistency and knowledge of workings of the section.

Recruited new hires and guest speakers. Accepted resumes and documentation, conducted interviews, selected and ranked candidates. Maintained 100% workforce.

Developed "supervisor selection process" briefing and handbook for managers. Informed managers of the requirements, guidelines and the process for student supervisor training. Noted as best practice and implemented throughout all schools in the organization.

Selected as Subject Matter Expert (SME) to co-develop an updated Leadership curriculum. Worked with a team f instructors, curriculum developers, organizational and university leaders to address issues and solve course barriers. Updated material for 12 new lessons and enhanced student learning across 72 locations worldwide.

Attended advanced leader manager course. Learned new skills in Behavior Analysis, Situational Leadership, Performance Management and Leader Influence. Graduated with honors as Distinguished Graduate and Leader of over 100 students.

Facilitated In Service Training (IST) with fellow instructors. Improved overall instructor's students scores by 15%.

Counseled and Coached troubled students. All students graduated and 3 with honors.

Maintained/reported/analyzed school faculty metrics. Provided school and organization with accurate statistical data of instructor/school effectiveness, trends, professional development, quality, quantity of work performed.

Test Control Officer (TCO). Responsible for the accuracy and security of curriculum tests. Prevented test compromise and deficiencies of more than 58,000 testable items.

Organized social events. Wrote scripts, emceed, collected attendance, ordered meals and created seating charts for ceremonies, graduations and socials. Over 2000 attendees per year with Distinguished Visitors such as organizational, city, state and federal leaders.

UNITED STATES AIR FORCE Sheppard AFB, TX

Instructor, Technical Education and Training 2001 to 2005

Conducted education and training as a Technical training instructor for 17 blocks of instruction with over 685 students annually. Supervised and mentored students, documented student progress on appropriate forms and data entry software, observed morale welfare, counseled, administered examinations, recorded student records, created and edited course material, prepared lesson personalization, maintained lesson plans, developed training aids, maintained technical and instructional proficiency and certifications for college accreditation. Acted as facility manager, faculty folder monitor and test control monitor.

Key Results:

Instructed 144 day and 125 day electrical apprentice course. Provided students with needed education and training to perform duty related tasks. Maintained 98% pass rate and 99% student satisfaction ratings from surveys.

Record setting instructional qualifications, qualified to teach over 400 apprentice course hours and 2 advanced journeyman courses and trained 125 apprentices in first year.

Constructed 23 interior distribution trainers, increasing training efficiency 25% and reducing waste by 40%.

Selected as Subject Matter Expert (SME) to rewrite electrical apprentice course. Wrote 50 page study guide, workbook, 104 test questions, designed 12 performance based objectives, create Power Point Presentation slideshow. Flawless implementation of updated curriculum.

Gary Phillips

Phone: 660-***-**** n Page Five

Professional Experience (Continued)

Controlled administration of course computer based testing across 4 test labs and 120 computers. Ensured 100% test security, lab access and transfer of testing information to a central database for future testing statistical data history.

Maintained faculty records. Ensured accurate instructor credentials, Professional Development Plans (PDP), training and development for 72 instructors. Maintained 100% accuracy of all qualified and in-training instructors to maintain organizational goals and college accreditation.

Course/curriculum manager, responsible for $150,000 annual training budget. Made numerous upgrades and cut wasteful spending through new designs and reuse programs. Saved $75,000 per year in expenses.

Facility manager, responsible for security, maintenance and upgrades of 250,000 square foot work center. Kept facility in top shape, improved numerous areas on limited budget.

UNITED STATES AIR FORCE Multiple Locations, Worldwide

Installed, maintained and repaired electrical distribution systems and equipment. Commercial and industrial facility power systems, equipment, fire alarms and security alarms. Led work teams to accomplish mission goals. Troubleshot electrical and mechanical systems for repairs and identified necessary steps for preventative maintenance schedules.

Electrician Apprentice/Journeyman 1992 to 2013

Key Results:

Conducted safety briefings

Assigned and planned work

Analyzed electrical drawings

Read schematics, prints and drawings

Used electrical meters

Calculated electrical formulas

Interpret technical publications

Utilized electrical references/National Electric Code (NEC)/Electrical Safety Code/NFPA's

Supervised and trained electrical workers

Education & Certifications

PARK UNIVERSITY Parkville, MO

Bachelor of Science (BS) Management/Human Resources 2015

Associates of Science (AS) Social Psychology 2015

COMMUNITY COLLEGE OF THE AIR FORCE Montgomery, AL

Associates of Applied Science (AAS) Instructor of Technology and Military Science 2002

Associates of Applied Science (AAS) Mechanical and Electrical Technology 2000

Occupational Instructor Certification 2004

Technical Training Teaching Practicum 2002

Management and Strategy Institute Online-USA

Lean Six Sigma White Belt (LSSWB)™ 2015

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