Customer Service Administrative Assistant

Brittney Smith

832-***-**** ***********@*****.***

Objection

Seeking an Administrative/Customer Service position with a company that will allow me to utilize my training, skills, and education to obtain professional growth within the company

WORK OF EXPERIENCE

2007-2010 Universal American Corp. Houston Texas

Perkier

● Train on facets designed to process multiple business needs on a single system, membership, billing, claims, customer s ervice, provider, etc.

● Processed medical and hospital claims utilizing EZCap and other customized programs designed to meet the requirements of our customers.

● Mail out checks claim payments that are issued daily and are attached to Explanation of Benefits (EOBs) that describe h ow claims are paid.

● Input CPT, Procedure, Diagnosis codes from medical claims received from patients and providers 2006-2007 Baker Oil Tools Houston Texas

General Office Assistants

● Audited statement

● Make follow up calls to internal and external customers to verify the invoice account receivables

● Accepts customers and in office inbound calls and facsimile inquiries, and responds as appropriate

● Acknowledge, smile and greet guests at front desk and other public areas Baker Oil Tools Houston Texas

Data Entry

● Enter drawing numbers into a computer software called envision

● Accepts customers and in office in bound calls and facsimile inquiries, and responds as appropriate

● Responsible for outgoing and incoming mail

2005-2005 Westmoreland Nationwide Insurance Houston Texas Administrative Assistant (Extern)

● Maintained all inner and outer office correspondence, distributed all incoming and processed all outgoing mail on a daily b asis

● Assist customers with insurance related questions and provided general customer service duties as needed

● Processed all payments to accounts

● Scheduled in house quotes for all representatives Qualification

● Facets, and Macess (to view a claim image) E z-cap enterprise, Hims, Clinical coding expert, Dural Eligible and Dialysis Claim, stoploss

● Ability to create PowerPoint presentations, Word documents, Excel spreadsheets, Outlook express Right fax,

● Ability to operate various office equipment

● Ability to communicate effectively

● Ability to type 40 wpm

Education

2004-2005

Texas School of Business

Computer office Specialist

Certificate received 2005

2001-2004

Furr High School

General Studies

Diploma received 2004

Reference available upon request

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