Service Manager

MICHELLE TISDALE

OBJECTIVE: To secure a position with a well stable established organization where I can maximize my education, skills and training experience, As well as utilize my expertise in human relations and make a positive contribution to the organization.

EXPERIENCE:

2014-2015 Metro Pcs Charlotte NC Manager/Sales

Supervise 4 employees keep track of inventory of cellular device and accessories, Process weekly schedule report and turn in payroll. Being account for weekly sales quota and keeping track on weekly numbers of all employees. Encourage employees to meet daily and weekly quota Sale cellular Device and service, Accessories and additional handset services and features. Activate new service and reactivations for existing customers. Process insurance claims for warrant or replacement handsets. Troubleshoot handsets. Enroll into Auto Bill Pay, Reconcile daily deposit.

2013-2014 Prospect Air Services Charlotte Metro Airport /Electric Cart Driver

Transport handicap and senior citizens passengers through the airport to their flight gate by way of electric cart, Escort passenger on and off cart to insure safety. Push passenger in wheel chair through Jet Bridge as well as on and off plane ramp.

2012-2013 Cricket Communications Charlotte NC Sales/CSR

Sale cellular Device and service, Accessories and additional handset services and features. Activate new service and reactivations for existing customers. Process insurance claims for warrant or replacement handsets. Troubleshoot handsets. Enroll into Auto Bill Pay, Reconcile daily deposit.

2012-2012 Connextions Charlotte NC Benefits Verifications Specialist

Provide professional, accurate, timely insurance verification and notification for outpatient diagnostic services, observation and inpatient services. Responsible for the timely verification of medical insurance benefits for the service scheduled or service being provided. Verified eligibility benefits preauthorizations & precertifications.

2010-2012 Essential Care LLC Atlanta GA Certified Nursing Aid

Provide safe and clean environment to senior resident in their private home. Assist with the administration of medications. Serves as a companion, schedule transportation for appointments. Run errands for residents including picking up medical prescriptions from the pharmacy and the nurses’ station. Document in clients charts all activities

2007-2009 Lenbrook Square Atlanta GA Security/ Office Assistant/Concierge

To assist resident with lockouts, Patrol all corridors, stairs ways, and roof top for any suspicious activities, monitor elevators and all buildings exit and entrance/ parking garage. Daily reports of all activities pass down information to on coming officer. Direct incoming calls to the appropriate department distribute mail and prescriptions to resident, wake up calls, schedule Dr. Appointments and Transportations, reserve guest rooms, order meals to be delivery to the resident rooms. Dispatch and security to resident room as needed, Post death announcements. Serve as a companion.

2006-2007 YMCA MENS TRANSITIONAL HOUSING Atlanta GA Office Assistant/Security

Rent rooms to men on a monthly weekly or daily basic. Issue Eviction notices, Issue lock out commands. Post payment in computer system using Excel. Secured entry door for trespasser.

2005-2006 Victorian Manor Toledo Oh Direct Care Staff

Provide safe and clean environment to resident with psychotics, Assist with the administration of medications, schedule Dr Appointment, transportations and interviews with case managers, Sit in on interviews with resident and case manager. Prepare daily meals for resident and serve as a companion.

2000-2002 Woodville Rental Co Toledo Oh Office assistant/Bookkeeper

Process and verify rental applications. Verify property ownership through land office per application, Schedule delivery. Initiate pickups for merchandise due to nonpayment. Collection calls reconcile daily and weekly deposit.

SKILLS:

Billing & Coding, Medical Terminology, charting Insurance claims, CPR/First Aid, bookkeeping, collections, payroll, leasing, documents, reconcile deposits, CDL.

Class B P & S endorsement

1705 West Blvd C1 Charlotte NC 28208 ********@*****.*** 704-***-****

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