Customer Service Management
Resume:
Curriculum Vitae
Personal information
Surname(s) / First name(s)
Jennifer Rader
Address(es)
***** *. ***** **. ************, MO 64050
Telephone(s)
**********@*****.***
Nationality
United States citizen
Date of birth
August 3, 1972
Gender
Female
Aims
Type of job
Full time job in management administrative position
Professional goals
Professional development, implementation of existing skills, learning of new elements to procure success.
Scope of activities
Management, Supervisory, Administration, Customer Service, Sales, Automotive
Work experience
Experience by Business Sectors
Automotive Service – 5 years
Legal Administration/Assistance– 15+ years
Occupation or position held
ASSISTANT SERVICE MANAGER
Dates
May 2010- July 2015
Name and address of employer
Jay Wolfe Acura
1029 W. 103rd. St.
Kansas City, NO 64114
Type of business or sector
Automobile Service
Main activities and responsibilities
Post technician flag sheets; open, post and close repair orders; manage courtesy car fleet; supervise all service employees; administer transport claims; analyze and manage Accounts Receivable ledgers; provide exemplary customer service; meticulous attention to detail; articulate interaction with Senior Management; Bill all sublet work; extensive contact with extended warranty companies; manage Stop Sale and Safety Recall campaigns; appropriate certification of pre owned vehicles; order, distribute and maintain appropriate levels of supplies.Proficiency in ADP, TimeHighway, Outlook, Excel and Word. Ten key by touch.
Fully trained Acura Service Consultant
Placed in top 10 in Acura National competition
Occupation or position held
Legal Administration/Assistance/Paralegal
Dates
1996- 2010
Type of business or sector
Private Law Firms
Main activities and responsibilities
All aspects of operating a legal practice, including but not limited to, reception, docketing, calendaring, maintain trust account, draft correspondence and pleadings, trial preparation, jury selection, jury survey post trial, discovery, jury instructions, and legal research.
Education and training
Name and type of organisation providing education and training
William Jewell College
Dates
1994-1996
Subject
Paralegal Studies
Title of qualification awarded
Certification
Professional skills and competences
Drivers License
Valid with reliable vehicle.
Social skills and competences
Extremely driven, intelligent, articulate and meticulous. Ability to work under pressure, adaptive, good team working, good communication skills, creative and positive thinking. Great sense of humor!
Organizational skills and competences
Possesses leadership skills, responds conscientiously and responsibly to assigned tasks. Effective and efficient.
Additional information
References may be received upon request.
Contact this candidate