Host/ Manager Restaurant

Gasper Montalbano

Address: *** ****** **,******** ** 11237, Phone: 609-***-****, Email: *******************@*****.***

EDUCATION

Bushwick High School, New York

PROFESSIONAL EXPERIENCE

*/**- 7/14 Golden Inn Hotel, Avalon, NJ

Restaurant Manager & Host

Greeted guest promptly and professional

Scheduled daily reservation

Delivered exemplary performance in assisting servers with departmental functions and organization

Provided 100% customer service

Assisted with private parties and banquet functions

Ensured the cleanliness of the dining room

Promoted positive relations with guests, customers, and employees

11/03– 10/10 Diamond Crest Resort Motel, Wildwood Crest, NJ

Owner & General Manager

Maintained and built strong relationships with clients

Implemented hotel sales strategy and pricing recommendations across all channels and market segments

Developed and maintained knowledge of market trends, competition and customers

Created new sources and leads to generate additional income for property

Administered all new training to hotel staff to ensure all objectives are being met

Prepared P&L and Budget analysis on a year to year basis

Responded to and resolved customer complaints and inquiries

3/90–6/03 Caribbean Motel, Wildwood Crest, NJ

Owner & General Manager

Scheduled Front Office Staff, Housekeeping, and Maintenance in regards to need and occupancy of property

Prepared and administered staff meetings to

Set attainable goals for individual and team progress

Controlled operating expenses through effective planning, budgeting, purchasing decisions, and inventory control

Promoted positive relations with guests, customers, and employees

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