Customer Service Sales Representative
Resume:
Leslie J. Poper
**** ******** *****, *****, ** **315
*******@*****.***
Objective: To obtain employment with a stable company that allows me to learn new skills, grow with them, and utilizes my knowledge, skills, and abilities.
Professional Experience:
Lowes York, PA
Customer Service Associate/Cashier 9/2015-Present
Assist customers with their shopping needs by locating departments and items for them.
Processing their orders, make sure installation information correct, ring them up, and process purchases.
Front shelves, and make sure front end and lumber area is clean.
Certified Payment Processing York, PA
B2B Sales Representative 6/2015-7/2015
Locate small to medium sized businesses, contact owner and build rapport through in person visit to businesses.
Conduct assessment of current payment processing system and identify areas where my company can be of assistance.
Complete paper work when sale is made and forward to company.
Ambit Energy York, PA (Home)
Consultant 2/2015-Present
Recruit new customers to choose Ambit as their electric choice, educate them on benefits of Ambit.
Recruit and train new consultants on the business.
Art Institute of York Pennsylvania York, PA
Assistant Director of Admissions 9/2009-5/2014
Effectively manage inquiries to achieve weekly, monthly, and quarterly goals.
Schedule and conduct student interviews to recommend appropriate application.
Assist student with enrollment procedures and conduct consistent follow up to ensure student satisfaction.
Achieve enrollment and start rate goals.
Assist in interviewing new employees.
Assist in training new employees.
Plan and coordinate open house events
Admissions Coordinator 6/2008-9/2009
Complete all student admissions and financial aid processes in accordance with school, state, and federal policy.
Counsel students through the enrollment and financial planning processes to ensure accurate completion of required forms.
Ascertain housing requirements and coordinate activities for multiple departments to ensure fees are collected prior to matriculation.
Review resource allocation and determine requirements for additional employees.
Collect high school and college transcript s to review and ensure accurate credit transfer and seamless student transition.
Communicate all student consumer information, including course catalog, drug information, and FAFSA.
Assist in the planning of all admissions special events, including open houses, jump start, orientations, etc.
Financial Aid Officer 11/2006-6/2008
Developed, negotiated and finalized student financial plans adhering federal guidelines and policies.
Remained in compliance with Federal, State, and EDMC rules and regulations.
Counseled students on all acceptances and matters related to the students financial plan.
Ensured aid is paid to account with 80% proficiency in week 6 of term and maintain planning load.
Provided Federal Auditor with complete and accurate files that are in accordance with federal policy.
Completed tax verification when needed, certify loan applications and provide reports of efficiency.
Researched and developed additional financial aid resources.
Utilized reports as appropriate to job duties.
AES/PHEAA Harrisburg, PA
Management Technician I 7/2006-8/2006
Managed call center staffing requirements based on analysis of phone volumes.
Provided management analysis in support of quality assurance and emphasized trends within client communications.
Identified opportunity areas with call center systems and provided recommendations for improvements.
Monitored inter-voice response systems to ensure proper operation.
Administered the completion of special projects aimed at increasing client satisfaction.
Managed training schedules for new employees, as well as continuing education for existing employees.
Supervised the completion of daily work activities and managed corresponding business metrics.
Supervisor II 11/2004-7/2006
Supervised daily operations of the communications department in Loan Guaranty Services.
Managed quality assurance metrics to increase customer satisfaction and business function.
Maintained working knowledge of Federal and State regulation through continuous review of changes affecting the State Grant and Federal Loan Programs.
Reviewed applications, conducted interviews, and made recommendations for candidate selection.
Arbitrated calls escalated from borrowers, educational institutions, lenders, and other members of the financial aid community.
Evaluated the performance of employees and provided development opportunities as necessary.
Remedied payroll disputes, time off requests, and FMLA applications and guidelines.
Training Specialist 2/2004-11/2004
Completed performance evaluations, phone monitoring, and identified opportunity areas for clerical staff.
Trained current and new clerical staff on all departmental procedures.
Provided departmental communications related to procedural changes to ensure consistency in process.
Reviewed and maintained training materials to ensure documentation was current and accurate.
Customer Service Representative (Servicing, Loan Guarantee and Grant Services) 7/2002-2/2004
Assisted borrowers, schools, lenders, guarantors and other institutions to provided assistance in problem resolution, and inquiries pertaining to education grants and loans.
Performed account adjustments as needed.
Assisted with the review and processing of applications, credit checks and correspondence.
Performed quality control.
Bankers Life & Casualty Company
Sales Representative 10/2001-7/2002
Contacted Clientele to secure appointments for qualification review.
Provided guidance regarding products that would best suit client needs.
Performed product presentations and close of sale.
Maintained customer accounts, customer correspondence, and company records.
Licensed in Health, Life, and Annuities. (10/2001-10/2003)
Education: Duquesne University
M.B.A in Business Ethics and Leadership Skills, attended 4/2006-01/2007
The Pennsylvania State University
B.S. in Sociology, 8/2000
Skills: Microsoft Office Suite, SAS, Access, Lotus notes, Compass, Content Management System, NICE, Aspect, One Link, CampusVue, Blackboard, CRM
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