Customer Service Sales
Resume:
DANIELLE STEVENS
SUITE 2808
TORONTO ONTARIO M4H 1L6
Objective: Employment
Experience
Law Office of M. David Zbarsky
Legal assistant/New business development Toronto, Ontario
accounts payable- issues payments
review all accounts payable, if error on account contact account and clarify account and correct any errors and obtain credit notices.
collection calls for overdue client accounts
ensure all office supplies are maintained
booked accommodations for counsel when attending out of town client matters
maintain client files, update contact information.
file documents at Superior Court of Justice, Ontario Court of Justice, Provincial Offences Court, Crown Attorney Offices
attend various Crown Attorney and Courthouses in Toronto and surrounding area to deliver and pick up various documents.
attend small claims court and assisted to resolve various cases, including landlord/tenant issues
The Travel Network 2004-2008
Public Relations and Event Co-ordinator
Specializing in luxury rentals Toronto, Ontario
assisted President, Vice President and four Directors on all major accounts which included and not limited to detailed briefings on new and active
direct liaison between clients and Presidents and Directors
responsible for the organization and the production of corporate functions and seminars with specialization in events management.
researched, organized and prepared clients and trainers for media and/or presentation training sessions
conducted research for new business which included writing “pitch” letters and follow-up correspondence
Sgt. Splatter Recreational Facility 1998 -2004
Marketing and Sales Co-ordinator Toronto, Ontario
assist agents with invoicing, contacts, bookings, mailing and filing
provide quote information to agents or direct customers
ensure accuracy while quoting, booking and selling
complete contracts, send for verification by sales rep
finalize the sale with agent and/or consumer
assist with preparation of manifest, handle all special requests
distribute written confirmation of bookings
advise agents or direct clients of any changes (customer service, callback/bumping/cancellations)
maintain current knowledge of products, services, promotions, procedures and technology
update and distribute weekly group reports
maintain product library
responsible for all new advertising (TV/Radio commercials, coupons/flyers and newspapers, web updates, trade shows)
Implement new promotional approaches
co-ordinated team leadership/Building programs for various corporate and charity events
trained and updated staff in new office policies
Key Travel, Toronto 1989-1998
Senior Sales Co-ordinator Toronto, Ontario
build long-term relationships with corporate clients and maintain accounts
adhere to high standards of service to maintain client base
built and maintained affiliation with hoteliers, car rental companies and other key industry suppliers
ensured the agency day to day operations ran efficiently (included supervision of staff)
co-ordinated with other departments to ensure billing and invoicing is accurate
assisted with collection of monies and the balancing of all files
assisted sales representatives in negotiating commissions during peak times
collected for past departures/charge backs arranged and participated in trade shows, and product launches
did collections for all outstanding accounts
Education
Bachelor of Arts, University of Toronto
Travel and Tourism Diploma Century Business Academy
Time Management Stan Adams & Associates
Negotiation, Influencing and Decision Making Skills 2 day Course
Customer Service Seminars
Motivational Seminar
Putting People First Seminar
Industry Trade Shows and Conventions
Commissioner of Oaths Certificate
References
Available upon request
Personal Skills
Strong customer service
Ability to work under pressure
Superb time-management and multi-tasking capabilities
Excellent analytical and organizational skills
Hard-working and highly self-motivated
Sound judgement
Ability to prioritize and meet tight deadlines
Excellent communication and interpersonal skills
Proficient in Microsoft Office Applications
Punctual, reliable cooperative and honest
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