Customer Service Office

LATASHA N. MCARTHUR

**** ***** ********** *****, #***,, Moncks Corner, SC 29461

Phone: 843-***-****

Email: *******.********@*****.***

Clinical Skills Overview

EKG

Vitals

Intradermal Injections

Intramuscular Injections

Subcutaneous Injections

Triage

Administrative Skills Overview

Excellent oral and written communicational skills

Knowledge of operating general office equipment and Microsoft Office

Excellent customer service skills

Awareness of medical office procedures

Proficient in medical billing and coding

Knowledge of the insurance verification/patient check-in process

Certifications

HIPPA Certified

CPR/BLS Certified

Certified Medical Administrative Specialist Certification

Education

Virginia College, Charleston, SC June 2011-June 2013

Associates Degree in Applied Science: Medical Office Management

Perfect Attendance

President’s List

Experience

Companion Dx January 2015-Present

DNA Specialist

Collect DNA swab from patient cheeks

Send DNA sample to lab for determination

Receive results of DNA swab from lab

Record DNA result is patient’s data/file

Send DNA results to patient’s Primary Care Physician

Communicate with patients and provider

Insurance verification and verify patient demographics

Oaktree Medical/Pain Management Associates April 2014-December 2014

Medical Front Office Administrator

Work the receptionist desk

Communicate with patients and providers

Schedule, cancel, and reschedule patient appointments

Answer multiple telephones and accurately document messages

Forward telephone calls appropriately and follow up on return calls

Check-in patients and properly document registration

Insurance verification and verify patient demographics

Scan medical records into patient’s charts

Copy and fax documents

Collect co-pays and cash from patients, get authorization on credit cards

Enter charges, payments, and balancing the day in the computer

Charles Foster Agency, Charleston, SC June 2013-April 2014

Receptionist/Admin/Data Entry Clerk

Answered and directed telephone calls, make phone calls

Taking and distributing messages

Handling inquiries and incoming requests

Checking and distributing documents and correspondence

Receiving, sorting, and distributing incoming mail

Maintaining filing systems

Compiling records of office activities

Photocopying, scanning, and faxing

Data entry

Doctors Care, Moncks Corner, SC April 2013 – June 2013

Medical Office Management Externship (180 hours)

Answered multi line phone system, took messages, and directed calls

Checked patients in, verified insurance eligibility, and collected copays

Filed patient charts

Triaged patients: initial assessment and vital check

Virginia College, Charleston, SC October 2012- April 2013

Administrator in the Registrars Office

Answered and directed telephone calls

Made phone calls

Taking and distributing messages

Handling inquiries and incoming requests

Checking and distributing documents and correspondence

Receiving, sorting, and distributing incoming mail

Maintaining filing systems

Compiling records of office activities

Photocopying, scanning, and faxing

Data entry

Organizing meetings and appointments

Order, stock, and distribute office supplies

Adorno & Yoss, LLC, Atlanta, GA August 2008 - December 2010

HUD Post sale/Manufactured Housing Paralegal

Responsible for preparing and submitting all FHA/HUD portfolios to the Secretary of the Dept. of Housing and Urban Development in a timely manner and ensuring title clearance for conveyance.

Responsible for Data Entry, reviewed legal documents, title exams, appraisals and foreclosure file

Provided paralegal and administrative support to attorneys and the department

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