Customer Service Manager
Resume:
Melissa Lopez Gibson
Summerville SC, 29485
Phone No: 843-***-****
Email: ******************@*****.***
Trace Staffing
Logistics Oct 2015-Present
Performing Internal Audits
Document processes and procedures for materials department
Scheduling import/export shipments
Streit, USA Armoring
Purchasing/Logistics 6 month contract Jan 2015- June 2015
Develop and execute procurement strategies for purchasing of manufactured
items and raw materials
Implement processes and procedures for company product
purchases.
Analyze vendor quotes and select products from suppliers based on
price and quality.
Negotiate shipping and receiving contracts ensuring on time delivery for critical
inventory.
Work with vendors to expedited delivery and resolving product issues.
Certify and document products in receiving department in order to verify quantity
and accuracy of shipments.
Review and approving purchasing agreements, identify price changes and eliminate duplication.
Authorize and process invoices for automated payment of small high quantity
supplies.
.
Morgan Olson
Materials Manager 6 month contract June 2014-Jan 2015
Complies with federal, state, and local warehousing, material handling, and
shipping requirements by studying existing and new legislation enforcing
adherence to requirements advising management on needed actions.
Safeguards warehouse operations and contents by establishing and monitoring
security procedures and protocols.
Controls inventory levels by conducting physical counts reconciling with data
storage system.
Maintains physical condition of warehouse by planning and implementing new
design layouts inspecting equipment issuing work orders for repair and
requisitions for replacement.
Achieves financial objectives by preparing an annual budget scheduling
expenditures analyzing variances initiating corrective actions.
Completes warehouse operational requirements by scheduling and assigning
employees.
Maintains warehouse staff by recruiting, selecting, orienting, and training
employees.
Maintains warehouse staff job results by coaching, counseling, and disciplining
employees planning, monitoring, and appraising job results.
Force Protection Land Systems GDLS
Senior Rep Material /HR Assistant June 2005-June2015
HR Administration, Filing, Deltek Audits, Insurance Claims, Customer Service
Webbased production planning for GDLSFPE
(Force Production Europe)
Financial gain approximately $3 Million within a 6 month time frame for FPE
Research & Development, Total Life Cycle Support and Manufacturing
functional groups
Distribution of quarterly forecast reviews, monthly product cost updates, financial
feasibility reviews of demand and capacity requirements, completion of rigorous
risk assessments, implementation of efficiency best practices, as well as
recruitment, retention, and leadership protocols to ensure employee productivity
is maximized.
Leadership of short and long term, forecasting efforts, development of
communication protocols between various operational and sales departments, as
well as thorough data collection and analysis.
ECN analysis, Engineering Processes/Procedures, MBOM coordination,
Adaptability, Negotiations for internal/external customer relationships
BOE competitive pricing, Project Scheduling, Resource Management
Monitored purchase order requirements.
Oversaw and managed monthly forecasting updates.
Identification of salient issues regarding buyer/planners
Expedited production requirements and treated internal customer relations.
Coordinating communication efforts to increase customer service awareness,
review purchase orders.
Resource loading, integrated schedules with several different variants, OPP
Collect, organize, analyze data
Monitor communication with manufacturing, engineering, quality and
procurement departments.
Resolve supply shortages in an expeditious manner.
.
American LaFrance
Junior Buyer/Planner July 2002-July2004
Problem solving with suppliers on shortages/lead times, late shipments and
quality.
Monitor delivery dates, communicate material status, delays, resolve problems
with shortages, returns, substitutions, etc.
Respond to engineering change notices by coordinating with suppliers to obtain
product availability and delivery schedule.
Bagel Nation
Assistant Manager May 1997-July2002
Scheduled/Distribution monthly workloads.
Control site budget
Coordinated product delivery, on time sales
Payroll (QuickBooks).
USAF
Military Police/ Land Home Security AFB MT, Dec. 1993April-1997
Organized local ground defense forces as well as conducted convoys with our
Homeland defense, procedures and guidelines.
Performed incident reports/audit inspections for maintenance and repair.
Flight Administrative duties
On/Off site security
Education
Ashworth University – June 2016, Bachelor’s Degree in Business Management
Concur, Oracle, Demis, SAP, MAS 500, DBA, MRPII, MS Office 2010, and Excel.
JIT, TQM Process Improvement, Kaizen, and Inventory Control, WITS.
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