Customer Service Sales Representative
Resume:
Rowena M. Whitt
Gary, Indiana ***06
Cell: 773-***-****
Alt Number: 708-***-****
Email Address: ***********@*****.***
EXPERIENCE
Day Construction Laborer/Bookkeeper
T&D Realty,
Chicago,IL
September 2015- December 2015
Simple plumbing and electric
Rehab,demolition, clean-outs
Painting
Hanging drywall, plaster, mud
Tile work for floors and fireplace
Creating schedule forms, material forms, inventory forms
Preparing/researching grants and proposals
Computing project receipts and invoices
Filing and organizing forms, receipts, invoices, and contacts
Cashier
Dolphin’s Fish & Chicken, Chicago, IL
November 2014- April 2015
Provided excellent customer service to all consumers
Taking orders, entering purchases into cash register to calculate total purchase price
Accepting cash and bank cards for payments; completes bank card transactions according to established procedures
Train new employees
Ensuring the business was clean at all times
Non-attorney Collection Representative
Law Offices of John C. Bonewicz, Chicago, IL
December 2013- January 2015
Inbound and outbound calls in a fast pace environment
Resolving problems and providing solutions
Skip tracing to locate individuals thru various skipping tools such as city and state searches, telephone directories, street listings, and post office inquires
Follow up on each lead provided
Training effective skip methods to coworkers and new employees
Drafting legal documents
Sending correspondences
Preparing information for paralegals to provide for court
Reviewing credit bureaus
Understanding and abiding by the FDCPA guidelines for collections
Working closely with paralegals/attorneys regarding summons, serves, terms and conditions of payments during court proceedings
Collection Representative
Harris & Harris, Hillside, IL
November 2014- December 2014
Setting up reoccurring payments
Providing payment plans for customers
Reaching daily and weekly goals as set by the company
Collections Representative
Consumer Portfolio Services, Hillside, IL
June 2006- October 2013
Reviewing/understanding terms and conditions of loans and contracts between two parties
Reaching out to customers to collect payments for overdue loans or other payments
Act as the liaison between creditors and customers and manage overdue accounts
Review terms of sale or loan documents
Locate customers using credit bureau information, background checks, loan documents, and other paperwork or database
Utilize computer systems to handle skip tracing
Waitress
Ihop, Crestwood, IL
October 2004- August 2008
Providing a great customer service experience for each customer
Taking orders, making sure orders are correct before reaching the customer
Handling cash and bankcard transactions
Maintaining a neat work environment
Organizing work stations
EDUCATION
South Suburban College, South Holland, IL
some coursework taken in Business
Concordia College-Selma, Selma, AL
May 2003, Associates of Arts Degree
SKILLS
Type 75 wpm
Efficient with MS Word, PowerPoint, Excel, Windows
Efficient with various skip sites such as Accurint and Clear
REFERENCES UPON REQUEST
Contact this candidate