Customer Service Representative

Kizzie Sanders

**** ********* **** • Powder Springs, Georgia 30127 • Cell 404-***-**** •

****************@*****.***

Summary of Qualifications

Exemplary learning ability and knowledgeable in:

Windows 98 / 2000 / XP & NT Operating Systems

Microsoft Office Suite with Word 2010, Excel, PowerPoint, and Access

Outlook, Lotus Notes, Internet Explorer, and Netscape Navigator Experienced Customer Service Representative; Successful in collections, telecommunications, and account management.

Excellent communication skills and can be counted on to represent the organization effectively

Reliable, dedicated, and self-motivated individual with a strong work ethic and an unwavering sense of professionalism.

Excellent verbal and written skills

Working knowledge of FDCPA and State requirements

Great Negotiation & persuasion skills

Ability to assess & analyze circumstances and provide recommendations for resolution

Detailed oriented/organized style

Perform skip tracing activities to locate consumers

Function as a team player and assistance and guidelines to co-workers

Represent the client, the company, and self in a professional manner at all times

Prior knowledge to legal process

Apply a common sense understanding to carry out detailed written or verbal instructions and ability to deal with problems in standardized situations

Professional Experience

Attorney Frederick J Hanna

Collection/Customer Service Manager

Marietta, GA March 2009 - Present

Responsible for 10-20 associates receiving Inbound & making Outbound calls. Responsible for preparation of documents to be file with courts for litigation process.

Exceeding a monthly goal.

Deescalate complaints calls.

Apply money to past due accounts and ensured proper billing on consumer and business accounts.

Developed work plans; resource allocations and prioritization of incoming and existing consumers.

Multitask in a fast pace environment.

Developed, coached, motivated, and trained techniques to improve productivity Attorney Frederick J Hanna

Collection /Customer Service Specialist

Marietta, GA April. 2002 – March, 2009

Responsible for making a minimum of 100 outbound calls daily. Responsible to facilitate inbound calls.

Make payment arrangements on delinquent credit cards, auto secured & unsecured loan.

Review credit reports to obtain information on how debt can be paid.

Responsible for meeting monthly goal.

First point-of-contact for consumer problem resolution and worked with consumers to rebuild credit.

Make point of contact with consumers to set up payments on delinquent accounts to bring current or a repayment plan.

Multitask in a fast pace environment.

Education

East Central Tech/ Douglas, Georgia / 1996-1999

General Educational Degree

Awards

Collection / Customer Service Manager of the Year

Collection / Customer Service Representative of the Month

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