Customer Service Representative
Resume:
MARIA LUCIA LINDA C. ESQUILONA
****************@*****.***
Room 3C, 312 E. Quintos, Sampaloc,Manila
OBJECTIVE
To give sufficient and efficient quality works in corporate aspects as well as to nurture my skills. Seeking for more lettered knowledge to widen and deepen my understanding and know better the Corporate Culture in relation to my chosen field.
WORK EXPERIENCES
Contractual ( April 2015)
-Front Office Accountant at Bayer Shared Services Phil Inc.
Duties and Responsibilities:
Processed queries and travel expenses of clients from Japan
Answered client inquiries regarding technical and policy issues
Audit Clients’ travel expenses
Processed weekly checking for approved payments thru SAP
Account executive in IMPEX industrial and Supply Company (Sept. 2014-Feb 2015)
Contractual (2014)
-Customer Service Representative at Mercury Freight Int’l Inc.
Duties and Responsibilities:
Assessed computation of rebates for clients who booked with us; also known as incentives.
Compiling documents for company’s copy as well as client’s reference (e.g. Bill of lading, sales invoices, rider, proforma booking docs, etc.)
Assisting some phone calls and emails for cargo solicitation of cargoes (English, Nihongo, Tagalog).
Processing some documents for booking such as pre booking alert and booking alert.
Setting up appointments for prospects and existing clients (mostly Japanese Accounts).
Paying visits to clients for business purposes.
OJT (2014)
-Intern in Maritime Industry Authority at Maritime Safety Service Department.
-Intern in Mercury Freight Int’l Inc. at Sales & Marketing Department.
BTM’s 5th Annual Convention (Nov. 14, 2013):
Marketing Agent and Usherette Logistics Discovery: Magnifying the Core Beyond the Industry
OJT (2012):
Intern in Office of Transportation Security (OTS) at Mactan, Cebu International Airport (MCIAA)
BTM’s Solar (2012):
Marketing Agent in Safety Of life At Road Seminar
ACADEMIC BACKGROUND
COLLEGE HIGH SCHOOL
2010 – 2014 Polytechnic University of the Philippines, Sta. Mesa, Manila
COURSE, Bachelor in Transportation Management
2006 – 2010 Masbate National Comprehensive High School, Masbate
ELEMENTARY
2001 – 2006 Jose Zurbito Sr., Elementary School, Masbate City, Masbate
SKILLS
Literacy
Excellent Communication Skills both verbal and written for both English and Filipino language
Good Communication Skills verbally in Nihongo (Japanese) Language
Explore issues in details in forms of Tourism and Transportation studies and reports
Able to Work with minimum Supervision
Willing to undergo training
Computer literacy
Knowledgeable Microsoft Word
Knowledgeable Microsoft Excel
Knowledgeable Microsoft Powerpoint
HOBBIES AND INTERESTS
Writing Documents, Reports, Stories/write ups,
Editing
Song writing (esp. making English and Japanese songs)
Kanji writing
Japanese culture
Singing
Surfing internet
Japanese music (traditional and modern)
Reading (manga, novels, research studies)
LANGUAGES
FILIPINO (Fluent) ENGLISH (Fluent) NIHONGGO (Proficient)
REFERENCES
Available upon request
I hereby certify that the foregoing Statements are true and correct.
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