Manager
Resume:
Pamela L. Glee-Wilson
Sherwood, AR 72120
*************@*****.***
Objectives
Seeking a new position with a company where I am able to utilize my talents and skills in order to support the overall company goals to increase efficiency, productivity, and profitability. I am a high energy individual who can think quickly on their feet, to contribute a diversity of leadership skills in business, purchasing, logistics, and operations.
Education
B.B.A.-Office Administration (May 1990))
Alpha Epsilon Delta Member
Deans List Scholar
Experience
Operations Manager (2015 - Present)
Crothall Healthcare (UAMS - Little Rock, AR)
Ensure that a high level of cleanliness is attained, and that quality and service is maintained with the client. Manage client relations, patient and customer satisfaction, program quality standards, performance improvement, personnel performance and productivity. Responsible for the overall planning, organizing, and supervising of daily housekeeping activities for assigned areas in the hospital. Ensure compliance with regulatory agencies and policies and procedures.
Player Development Manager (2012 - 2015)
TROP Casino Greenville (Greenville, MS)
Managed the day-to-day operations the Marketing department and performance of the Casino Hosts. Monitored the supervision, training and development of subordinates. Ensured adherence to all Mississippi Gaming Commission and Casino policies and procedures. Developed a rapport with the customer base by handling difficult issues with understanding and professionalism without jeopardizing the integrity of the business. Provided assistance on the gaming floor during peak business hours. Identified, developed, and sustained the quality of working relationships with the casino guests via personal invitations to private events, marketing, and other activities. Increased rated play of old and new players through careful reinvestment judgments based on the players casino play
Executive Casino Host/Entertainment & Marketing Coordinator (2007 – 2012)
Bayou Caddy’s Jubilee & Lighthouse Point Casino (Greenville, MS)
Promoted special activities by attending special events and participating when needed and via personal and telephone contact. Handled incoming casino calls and requests while supporting the Marketing Department in servicing all guests’ needs. Established relationships with reliable sub-contractors and suppliers for entertainment support needs. Sourced, created and negotiated terms for shows and events. Forecasted revenue projections and manages costs for entertainment. Coordinated with all parties across the company to ensure control and success of all projects. Constantly seeking to develop new and innovative entertainment opportunities in order to generate new sources of revenue. Oversaw logistical needs of all entertainers are done in a cost effective manner. Prepared all entertainment contacts for legal review. Assisted in the development of event programs.
Training/Security/Non Conveyable/Casepack/Shipping and Receiving Supervisor (2004 –2007)
Dollar General Distribution Center (Indianola, MS)
Supervised the day-to-day training, non-conveyable, casepack, shipping & receiving and security operations for the distribution center. Maintained and updated employee training files and productivity files on a daily basis. Monitored employee productivity and departmental productivity levels daily. Partnered with fellow co-workers to provide performance improvement plans throughout the various departments within the Distribution Center. Provided training to all new hires, cross-training and any additional training to present Dollar General employees. Performed any other duties required to make sure that the distribution center provided exceptional internal and external customer service.
Receiving Clerk (2003 –2004)
Lowe’s Home Improvement (Southaven, MS)
Processed day-to-day receiving reports. Helped maintain the daily operations of the receiving department along side the receiving manager and upper management. Performed any other duties required to make sure exceptional customer service is provided throughout the store.
Regional Purchasing Manager (2000 – 2003)
Park Place Entertainment (Robinsonville, MS)
Directed day-to-day regional purchasing operations involving more than $250 million in annual purchasing for this multi-location casino operation (Grand Casino, Grand Casino Health & Wellness Center, Bally’s Casino, and Sheraton Casino & Hotel). Controlled supplies and equipment as well as vendor agreement negotiation/purchasing for all capital items for each casino. Negotiated annual contracts and pricing structures. Developed strategy for and coordinated activities involving:
* Develop strategy for and coordinate activity involving:
- Negotiation, establishment, and renewal of supply contracts and price agreements;
- Development of junior staff of Buyers, and clerical/support personnel;
- Analyze contracts to identify most efficient use of financial resources;
- Planned and oversaw expenditures on all new/renovation projects (restaurants/gambling/hotel).
- Capital equipment purchasing.
Director of Purchasing (1999 – 2000)
Sheraton Casino & Hotel (Robinsonville, MS)
Directed purchasing logistics in conjunction with input from upper management, which involved:
-Controlling all phases of inventory planning, material purchasing, and material utilization
-Developing and managing relationships with vendors, negotiating terms, quality, and price
-Establishing quality standards with vendors
-Coordinating departmental improvement, which reduced costs and on-hand inventory
-Consistently represented the company in a positive and professional manner.
Director of Purchasing (1993 – 1998)
Bayou Caddy’s Jubilee Casino (Greenville, MS)
Established a 5+ year record of contributions, which paralleled skill building, managerial skill development, and continual improvement of financial/analytical skills. Controlled vendor agreement negotiation and purchasing for all casino needs.
Skills
Performance Management Certified
Career Readiness Certified
Office Management
Accounting
Inventory Control
Purchasing Negotiation
Report Writing
Human Resources
Security
Safety
OSHA Training
Customer Service
Data Entry
Computer Experience
Microsoft Outlook
Microsoft Word, Excel and PowerPoint
Stratton Warren
KRONOS
AS400
WMS
RF
Internet
Salary Requirements
Open For Discussion
References
Available Upon Request
Contact this candidate