Customer Service Administrative Assistant

Patricia Stafford

*** **** **** *** ********** New Jersey 08021

Phone: 856-***-**** E-mail: ***********@*****.***

.Summary of Experience and Skills

Microsoft Office: Word, Outlook, PowerPoint

Proficient in Computer Software such as SAP, AS400, Maves

Building and Leadership

Organized, Detail-oriented Work Ethic

LTL, Full Truck, Flat Bed Logistics

Excellent Time Management and Multi-Tasking

Exceptional Communication Skills

US Mail, UPS, FedEx, DHL

Fax, Copy, and Mail Machines

Professional Experience

Virtua November 2015 - Present

Volunteer- Voorhees, NJ

Patient support such as but not limited to, reading, supply wheel chair assistance, emotional support

Clerical staff support

Act as liaison between patient’s family and medical staff for surgical waiting room

HIPPA Compliant, Knowledgeable in Hospital Safety and Emergency Codes

Heraeus Electro-Nite Company, LLC March 1998 -March 2015

Customer Service Manage/ Order Processing - Langhorne, Pa

Manged customer service department, staff of five

Provided training to new hires in customer service practices

Assist Regional Managers and Sales Team

Order Entry of customer orders, schedule deliveries and follow up

Resolve all customers’complaints such as returns, exchange, billing and invoice issues, track shipments, follow up

Daily handled all EDI Transmissions and online customer request for six Major Steel Corporations

Delt directly with customer purchasing agents, warehouse personnel, and production facitlies, as well as regional managers and sales personnel to ensure customer satisfaction on a daily basis

Responsible for international export shipping with extensive knowledge in US Customs

Represented the company at international corporate meetings, trade shows, and events, traveling within the US and internationally

Provid product information and use for customer inquiries, formal quotes,

Key member of SAP Go Live Training Team Implementation

Created intensive program for a smooth transition for customer service team at the new Hartland, Wisconsin location

Adminstratively responsible for the integrity of the customer and pricing profile with the SAP System

Responsible for same day order entry to provide efficent turn around time to customers

Managed consignment inventory and billing

Penn Warehousing And Distribution April 1986 March 1998

Senior Customer Service Represenative/ Administrative Assistant/Logistics Coordinator - Philadelphia, Pa.

Managed inventory control for both internal warehouse tracking, as well as inbound inventory verfication

Processed customer request for outbound inventory

Scheduled all customer deliveries

Problem solved all shipping, pricing, and billing issues resulting in customer satisafaction

Created delivery schedules, tracked the planning and preparation of all shipments for customers

Enter rail information EDI Transmission

Delt directley with US Customs brokers to ensure satisfactory customer deliveries

Support to other customer service staff

Train all new hires

Responsible for same day order entry to provide efficent turne around time to customer

Managed Phone

References Available Upon Request

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