Customer Service Microsoft Office

MARIO DUMITRESCU, JR.

*-** **** ****** ******* New York 11102• Phone: 727-***-****• *************@*******.***

Objective:

To obtain a challenging position that will allow me to foster my customer service, organizational and interpersonal skills, and provide opportunity to grow within the company.

Education:

Monroe College, Bronx, NY

Bachelor’s Degree, Hotel Business Management, Expected 02/2016

Katharine Gibbs, New York, NY

Associate’s Degree, Computer Network Operations, Granted 05/2004

Experience:

Nationwide Appraisal Network Oldsmar FL (June 2015 / December 2015)

Account Manager

Provided Customer service for inbound and out bound Clients in regards to orders from Property management system, and performed credit card settlements

Compiled, copy, sort and file records of office activities, business transactions and other activities

Compute, record and proof read data and other information such as records or reports

Maintain inventory, mailing and database systems using a computer and Property Management system

Provide excellent Quality Service with a smile as well as maintain the cleanliness of the facility

Created appointments for Banks, appraiser and home owners for appraisals and provided updates

Fairfield Inn & Suites Marriott Holiday/Tarpon springs FL (October 2011 / June 2015)

Guest Services

Provide reservations for hotel guests using Fosse system support as well as check in and checked out guest from Property management system, and performed credit card settlements

Compile, copy, sort and file records of office activities, business transactions and other activities

Compute, record and proof read data and other information such as records or reports

Maintain inventory, mailing and database systems using a computer and Property Management system

Provide excellent Quality Service with a smile as well as maintain the cleanliness of the facility

Holiday Inn Express, Hauppauge, NY (September 2007-May 2008 / June 2010-October 2010)

Front Desk/Night Auditor

Made reservations for hotel guests, and performed credit card settlements

Compile, copy, sort and file records of office activities, business transactions and other activities

Operate office machines, such as photocopiers and scanners, fax machines, voice mail systems and personal computers.

Compute, record and proofread data and other information such as records or reports

Maintain and update filing, inventory, mailing and database systems using a computer

Acted as a night auditor and ensured guests received billing statements prior to checkout

The 4 Seasons Pierre Hotel / Audio Visual Services, New York, NY (August 2004-April 2006)

Business Center Senior Associate

Provided Helpdesk support to hotel staff and guests with applications including Microsoft Office, Adobe Suite; Lotus Notes and Fidelio

Set up and supported new PCs, laptops, Macs, printers and other related office equipment

Responsible for ordering technical supplies and equipment

Assisted in billing, customer service and office work

COMPUTER Skills:

Operating Systems: Windows 2000 Server / Professional; Windows 9X/Vista/7; Mac OSX

Hardware: PC / Macintosh computers and laptops; HP Printers, scanners and other peripherals

Software Applications: Microsoft Office 2003/2012, Antivirus; Adobe Suite,Hotel Opera,Proto-Base, Fosse

LANGUAGE SKILLS:

Bilingual: English and Spanish

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