receptionist, office assistant, coordinator
Resume:
Teresa Cackette
Pacific, WA **047
Email: **********@*******.***
Project service Coordinator
Kompan, Tacoma, WA 11/2014 - 02/2015
PROJECT MANAGEMENT AND SUPPORT/ CUSTOMER AND SALES SUPPORT
Project service coordinator department
Coordinating and scheduling projects with customers, installers and sales
Entering quotes and orders in Navision system
Managing projects in Quick base software for sales and operations
Research replacement parts for customers with existing equipment
Sending and saving files regarding warranty and product information
Shipping items to customers and installers via UPS / Fed Ex
Answering customer and sales calls by phone and email
Coordinating warranty coverage for customers with our corporate office
Outlook calendar management for sales and installer
Sales / Coordinator
Nordstrom, Tacoma, WA 04/2014 - 11/2014
Guest experience and sales / Customer service
Fashion / Fine jewelry Department – sales
Assisting guests with transactions, returns and repairs
Closing and opening procedures, including daily balancing of register, preparing cash, checks, and credit slips for deposit
Organization and stocking of merchandise
Inventory of department merchandise
Scheduling appointments for guests
Coordinate and ship out repairs to vendors and to Nordstrom repair facility
Tracking sales for jewelry and watches department
Assisting customers with Nordstrom online and over the telephone purchases
Run reports on customers and contact via phone or email for special events
Help train new employees on policies and procedures of department
Vaulting high value merchandise each night
Inventory Coordinator / Customer and Sales Support
Shrenuj USA / Simon Golub, Seattle, WA 06/2000 - 07/2013
Fine Jewelry Manufacturing and Distribution
INVENTORY COORDINATOR/ OFFICE AND SALES SUPPORT /TEAM LEADER
Contract Department/ Reception
Receptionist duties include scheduling visitors, open and sort mail for all departments and sales people, answering a multi-line phone system, tracking key and executive people in office, overhead paging system for building, watched security alarms and cameras, ordered office supplies for department, greeting guests and issuing visitor badges when needed.
Inventory management consists of invoicing high dollar value parcels, invoicing and posting purchase orders- EDI and manual, Inspecting, tagging and bagging merchandise. Pulling/ picking orders according to customer orders and rush orders. Coding Fed Ex and UPS invoices for accounts payable to make sure of correct charges and details. When invoicing, in-charge of making sure vendors charged us appropriately. Adhered to strict guidelines in system for the price for each item, (i.e. if there were any discrepancies, contacted the vendor to work out the issues and matters.)Run vendor reports and tracking, kept vendors on-track with delivery dates with daily/ weekly emails or Skype communication, acted diligently with tracking to create an inventory of merchandise to sell to customers and keep customers happy with our delivery timeframes. Tracking discrepancies or issues in Excel documents. Working with lean processes with co-workers to find changes in each area that created more efficiency with time management.
Team Leader duties included opening and closing vault for high value merchandise daily, assisting team members with any questions or issues, time off requests, managing timecard entries, quarterly and yearly reviews, training new employees, inventory cycle counts, working closely with merchandising department on details of new merchandise, pricing, purchase orders, inspection percentages, working with vendors to keep purchase orders on time, reporting up to operations manager with any discrepancies or issues each week, assisting the reception desk and managing a schedule for coverage.
Project coordinator with merchandise, sales staff and New York office staff, organizing merchandise to be shipped to jewelry shows in many states.
Customer and sales support. This could include looking up customer accounts, data entry, tracking packages of merchandise, entering orders and backorders for customer, answer questions about merchandise details, resolve customer issues and complaints, creating documents in PDF files to send to customers and save in shared files.
Summary of Qualifications
Organization with project coordinators, team leaders, sales staff, customers and senior staff on projects and other staff where relevant.
Experienced in Navision inventory system, Microsoft Dynamics, Microsoft Office Suite, Quick base project management software
Security system cameras for buildings, multi-line reception phone system, office equipment, data entry and typing.
Professional Background
I am an industrial coordinator and professional with exceptional team skills, communication, computer, analytical, people and department management skills while contributing to effectiveness in driving corporate initiatives and goals. Works well with differing departments, captures substantial client needs by establishing and maintaining exceptional customer-care and team relationship building with the project coordinator and office skills, as needed. Excellent interpersonal skills, able to build and sustain effective customer and partner relationships as needed.
Enthusiastic, motivated and detail-oriented professional: inspects incoming and outgoing products while working closely with the quality and merchandise teams to process receipts quickly and efficiently. Work hands-on with various products: inspect incoming merchandise receipts. Ensure all products meet industry leading quality standards. Perform light appraisal work. Reconcile and accept product into inventory system. Inspect and problem-solve customer returns and defective product. Communicate findings to quality manager, vendor, buying team and merchandise consultants as appropriate.
Development and Efficiency Communications Department Management
Driven and Creativity Negotiations Consultative Solutions
Relationship Building Organization Time management
Education and Certifications
Renton Technical College – Renton, Washington
Supervisor Skills Training through Washington Employers Training
Team Leader for Contract Department at Simon Golub and Sons: 8 years
Secretary for the Activity Committee at Simon Golub
Member of the Safety Committee at Simon Golub
GIA Diamond Essentials Certificate
RoundTables and GrandRounds
First Break All the Rules: leadership and training others with different personalities
Fred Factor: outstanding customer service
Difficult Conversations: how to handle hard situations in the workplace and how to talk to others effectively
Leadership and Self Deception: how to be part of a team and not just a supervisor
The Toyota Way: lean processing, streamlining job processes and flow
Community Relations
Volunteer for the Humane Society
Tuxes and Tails Benefit Auction and monthly volunteer for Pet Project
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