Service Field
Resume:
Kenneth H. Koop
Sacramento, CA 95835
E-Mail Address – *******@*****.***
O B J E C T I V E
To associate myself with a corporation that recognizes ability, education, previous experience, self-motivation and ambition. I am seeking an opportunity that rewards loyalty and discretion while offering a consistently higher threshold of challenge.
S U M M A R Y
I have a unique and diversified background that evolves with technology. My problem solving and natural curiosity characteristics combined with education, social skills and research to seek results.
W O R K H I S T O R Y
NxStage Medical Feb. 2007 to Oct. 2015
Field Service Engineer III
Responsibilities included Patient and Clinic site pre-qualifications, coordinating with
Perform at the highest degree of skill, operations such as repair, cleaning, packing and material handling, Act as system expert on NxStage product systems. Travel to customer sites for installations, repair, training and account ownership with little or no notice at 90% of time. Expert ability in repair, testing, calibration, preventative maintenance and troubleshooting. Work under limited supervision. Ability and willingness to engage in complex service activities and projects, create service documentation, provide training and may be assigned to functional supervision on a limited basis. After hours telephone support call coverage as needed. Maintain detailed records of repairs performed.
Complete service reports in a timely manner. Assist with evaluation of new products.
Maintain spare parts inventory, test equipment and tools.
Aksys, Ltd. May 2000 to Feb. 2007
Senior Field Service Engineer
Responsibilities include Patient and Clinic site pre-qualifications, coordinating with contractors and hospital technicians, PHD dialysis machine installation and de-installations in clinics and patient homes, debugging and installation of ancillary equipment, advanced trouble shooting and repair of machine faults, errors, and diagnostics, collection of samples and field data, scheduling and performing quarterly preventative maintenance, managing local inventory including RMA of defective parts, maintaining calibration records of service tools, attending customer implementation and review meetings, completing documentation and field service reports relating to service performed on a daily basis and in accordance with FDA regulations, interfacing with Sales to develop new business and maintain current accounts, assisting R & D with problem identification and solutions, on-call 12 hours per day, 7 days a week
Hypervision, Inc. Nov. 1995 to Jan. 2000
Fremont, Ca
Senior Field Service Engineer/ Installer
Provided customers with phone and e-mail support and on-site installation and repair of capital equipment used by the Semi-conductor, such as imaging equipment and optics. The product line included a CNC milling machine with laser alignment and mechanical components. The microscopes featured CCD array and Mercad cameras and optical equipment, which ran under NT and Windows98.
E D U C A T I O N
Heald Institute of Technology,
South San Francisco, California
Major: Electronic Technology
Camden County College
Blackwood, New Jersey
Major: Engineering
F O R E I G N L A N G U A G E
Fluent (read, write and converse) in German
Traveled extensively throughout US, Germany, France, Italy, Holland, England, Singapore, Malaysia, Thailand, Korea, Japan and Switzerland
REFERENCES UPON REQUEST
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