Customer Service Manager

ROBERT D. KILLGORE, MBA

PO Box *** Aurora, OR ***02 ***************@*****.***

www.robertkillgore.com https://www.linkedin.com/in/robertkillgore 503-***-****

PROFILE: DIRECTOR OF OPERATIONS /

SENIOR BUSINESS DEVELOPMENT / OPERATIONS

Demonstrated management and leadership abilities for more than 20+ years in operations of diverse companies and competitive consumer markets, in both the private sector and the military. Proven track record of driving performance improvements, building market share, and controlling costs. Opened new markets and developed successful business plans. Lean Six Sigma Certification with over 20 years of practical implementation experience. Expert communicator, problem solver, and revenue generator. Keen strategist, change catalyst and tenacious achiever. A few highlights…

Lead a team of 450 employees and a $75 million budget with full P & L responsibility.

Supervised a startup team on a $750 million expansion of a World Class ISO 9001 wafer facility.

Developed sales & marketing strategies that increased revenue by over 60%.

Established dealer networks in both Europe and Asia. Experienced with out-of-country shipments to Canada, Mexico and Asia.

Reduced material and inventory carrying cost by double digits.

Managed multi-million dollar inventories with over 1,000 SKU’s.

Shortened the closing process by 15 days and streamlined accounting procedures.

Well versed with GAAP, Governmental and Nonprofit managerial accounting.

Successfully led multiple new business startups up to $30 million on time and within budget.

SUMMARY OF QUALIFICATIONS:

Proven ability to lead others in difficult times. Orchestrated a lean reorganization that reduced annual overhead by over $1.5 million annually and saved the company from bankruptcy. (Inside Oregon Enterprises)

Innovative strategist. Developed an extensive budget management system that integrated organizational goals with production, purchasing, sales and accounting. (SEH-America)

Exceptional record of restructuring ineffective processes, cost containment and improving the bottom line results. Increased cash assets by over 400%, cash flow by over 300% and reduced liabilities by several million dollars. (Inside Oregon Enterprises)

Impactful revenue generator. Developed and implemented sales and marketing strategies that increased revenue by over 60%. (Inside Oregon Enterprises)

Recognized as a change leader. Managed multiple departments including construction, production planning, logistics and quality control. Developed a lean production planning system that orchestrated production flow of 7 manufacturing facilities and produced $1 billion in annual sales. (Oregon Steel Mills)

Lean Implementation Pioneer. Implemented lean techniques that reduced inventories by over $2 million and eliminated over $500k in accounting errors. (Jeld-Wen)

Start Up Specialist. Salvaged a struggling manufacturing startup of two cutting edge projects while completing construction on a new 250,000 square foot facility with a capital investment of over $28 million that was completed on time and within budget. (Willamette Industries)

AREAS OF EXPERTISE:

Business Development Strategic Planning Sales /Marketing

P & L / Accounting Performance Mgmt. Contract Negotiations

Dealer Networks International Experience Multifaceted Projects

Startups / Turnarounds Managerial Finance Cost Structure Mgmt.

ISO/AS 9100 & 14001 Cert. Reorganizations Lean Manufacturing

Logistics / Material Mgmt. Quality Mgmt. Operations Mgmt.

Process Improvement Program Development Cost Reduction

PROFESSIONAL EXPERIENCE:

PLANT MANAGER

Davis Tool Inc., Hillsboro, OR

2015 – Present

Managed precision machining, sheet metal fabrication, custom assembly, raw and finished inventory, shipping and receiving. Reorganized a lean 6S hi-tech AS 9001 certified machining company for aerospace and medical industries.

Results: increased productivity, quality and safety performance.

GENERAL MANAGER

Green Restorations LLC, Portland, OR

2013 – 2015

Demonstrated entrepreneurial abilities at this small business entity with full P & L and project control.

Results: restored historic residences to modern standards, while keeping the original integrity of the home. All projects completed on time and within budget.

ADMINISTRATOR / CHIEF OPERATING OFFICER

Inside Oregon Enterprises, Salem, OR

2001 – 2013

Managed Operations, Sales/Marketing, Business Development, Accounting, Finance, Contracts, Purchasing, Logistics, Information Systems and Human Resources, represented by 100 employees.

Possessed full authority for 20 businesses at 10 locations in the state, including manufacturing and service industries.

Results: new business products and services generated over $250 million in revenue over the past decade, an increase of over 60%. Lean techniques eliminated over $2 million in errors and met all GAAP standards.

Increased cash assets by over 400%, increased cash flow by over 300% and reduced liabilities by several million dollars.

Sourced and implemented an enterprise software system.

Results: reduced IT costs by $500,000.

DIRECTOR OF PLANNING & LOGISTICS

Oregon Steel Mills, Portland, OR

2000 – 2001

Managed Construction, Production Planning, Logistics and Quality Control. Served as Project Manager for a $30 million new manufacturing facility.

Results: completed on time and within budget.

Focused lean improvements in purchasing, yield, and quality and customer service.

Results: reduced finish inventory by over $5 million.

PLANT MANAGER

Milgard Manufacturing, Tacoma, WA

1999 – 2000

Responsible for over 450 employees and a $75 million budget with full P & L. Designed programs in Customer Service, Sales, Supervisory Development, QA / QC Lean Manufacturing, Employee Training, Employee Incentive and Wage Standardization.

Results: increased annual sales by 20% and reduced direct labor costs by over 10%.

QUALITY SUPERVISOR

SEH-America, Vancouver, WA

1997 – 1999

Served as Supervisor of a “startup” team.

Results: implemented a World Class ISO 9001 wafer facility, numerous stringent customer certifications including Intel, IBM and AMD. Attained ISO 9001 quality and ISO 14001 Environmental Certifications.

PREVIOUS PROFESSIONAL EXPERIENCE

Superintendent at Willamette Industries, a $4 billion building products manufacturer and Operations Manager at Jeld-Wen a $3 billion building products manufacturer.

VETERAN STATUS:

CAPTAIN, United States Army 1984 – 1990

PROJECT MANAGER, Engineer Corp, served on numerous public construction projects in the state of Oregon including roads, foot bridges, camp sites, pole buildings and restrooms.

DETACHMENT COMMANDER, Military Police Corp, served as a quick reaction force leader that deployed overseas numerous times.

EDUCATION:

Masters of Business Administration, City University of Seattle, Financial Management

Bachelor of Science, Western Oregon University, Social and Military Science

Officer’s Commission, Oregon State University, Army ROTC, Distinguished Military Graduate

Lean Six Sigma Master Black Belt Certification, The Council for Six Sigma Certification

Lean Management Certification, The Council for Six Sigma Certification

ISO 9001 Lead Auditor Training, SAE International/Caliso

OSHA 30 Hour General Industry Safety Certificate, U.S. Department of Labor

PROFESSIONAL AFFILIATIONS:

American Production & Inventory Control Society, APICS

American Society for Quality

SAE International

COMMUNITY ACTIVITIES:

Children’s Justice Alliance – Founding Board Member

Founding Board Member of the Children’s Justice Alliance. Provided a continuum of comprehensive services to children of justice involved parents. Helped secure grants and donations, which started and stabilized the nonprofit.

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