Customer Service Assistant

P A T R I C I A C . M A N I K A S

***** ***** ********* *****

Homer Glen, Illinois 60491

***********@*******.***

S U M M A R Y

Strong analytical and planning skills with the ability to coordinate the efforts of many ways to meet organizational goals. Self-motivator with high energy, productive and efficient work habits without supervision. A solid background in sales and product experience with over 25 years of customer service. Excellent written and verbal communication skills, with an eye for detail. Self-starter with a can do attitude.

Proficient user of MS Office Suite and Adobe Illustrator. E X P E R I E N C E

CLUNE CONSTRUCTION COMPANY, Chicago, Illinois

Administrative Project Assistant [2012-Present]

Professional and personal assistant to a partner of a 250 person company that manages $500 million in commercial and mission-critical projects annually.

Personal Assistant to Dave Hall, Executive Project Manager and Partner

Schedule coordination with management and clients for meetings and functions

Prepare, log and manage contracts, change Orders, insurance certificates and AIA contracts

Review a high-level mail/e-mail correspondence using Microsoft Outlook

Screening all incoming mail and phone calls

Compiling and organizing expense reports via the Textura software

Organizing business and personal files

Request and Track Billing

Organize labor scheduling using Microsoft Excel

Assisted Supervisors in reports and various duties upon team request

Prepare and assist on jobsite safety equipment, including creating safety banners on Adobe Illustrator ENDLESS TAN, Homer Glen, Illinois

Owner/Operator [2004-2015]

Managed a staff and implemented training courses for employees

Implemented packages and services for company that included sales and creating a business portfolio

Delegated responsibilities to meet company's expectations

Maintained excellent customer relations and developed customer rapport

Maintained all record keeping procedures with Microsoft Excel THOMAS E. VEESER, M.D. Western Springs, Illinois

Office Manager/Insurance Clerk [1991-1999]

Research and created business portfolio.

Sales/Product Skills

Managerial Skills

Aided in everyday needs of the clients and the staff

Implemented training course for employees and management Implemented packages and services for company

Delegated responsibilities to meet company's expectations

Maintained excellent customer relations and developed customer rapport

Maintained all record keeping procedures

E D U C A T I O N

MORTON COLLEGE

Cicero, IL

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