Customer Service Manager
Resume:
L.A. Knight
P.O. Box **
Hartland, Michigan 48383
EXPERIENCE:
May 2014 – Present Yarmak & CO, CPA
Executive Administrative Assistant-Personnel
Managerial duties and main contact for all Corporate Clients and
Individual Clients. Daily duties include; telephone correspondence,
Email, fax transmittals to both clients, IRS & State of Michigan.
Data entry for Clients; payroll and monthly bookkeeping. Check
Processing, Receivables, weekly bank transactions, monthly invoicing. Technical support for staff. Filing, scanning and archiving of sensitive information. Purchasing of office supplies/equipment, Scheduling Appointments for multiple Accountants. Time management for Principals. Marketing & Event planning. Active attendee with local Chamber of Commerce. Tax packaging for all Personal & Corporate Clients, for distribution of completed Tax Returns. Proficient with daily use of QuickBooks Pro, ProSeries Tax Software, EasyACCT Professional Series.
Jan 2013- May 2014 G-H Group, LLC and EMG, LLC
Custom Design/Build Company and Property Management Co
Executive Office Manager for both Companies
Southfield, Michigan
Managerial duties and Key Liaison with all aspects of Construction phases, including day to day logs, customer calls, scheduling of employees and subs, payroll, invoicing, check processing, data input, field service coordinator, program management, time allocation, tracking of Change Orders, cost analysis, creating & closing work orders, estimate/invoice creation, cost estimating creation, verification process of insurance documentation, implement company procedures/policies, finish selections and HR for 18+ employees & subs. AIA/draw documentation preparation. Proficient with daily use of QB Contractor Series and CondoManger Software.
Apr 2007- Oct 2013 Swanson Services/Party Outfitters, LLC
Office Manager/Clerical
Livonia, Michigan
Clerical daily office duties for two seasonal companies. Customer
Contact/booking of events, scheduling, routing for travel & delivery,
Accountant’s payable/receivables, invoicing, banking, marketing,
Purchasing, Insurance docs & processing, tax prep, HR for 9+ sub contractors, timesheet/payroll
Aug 2006 - June 2009 Administration Substitute Office Personnel
Hartland Consolidated Schools
General Office Help, including medical needs of children. Grade
School, intermediate and middle school level. Criminal background Fingerprint check completed through LESA, Livingston County.
Jan 1996 - March 1997 Design Engineering Consultancy Service
Troy, Michigan USA
Manager, System Engineering & Administration
Responsibilities: Administrative responsibility for the SE Department
Schedule consultant, Senior Customer Service Representative for
CATIA customers, Time Management, Communications Contact,
Facilitator, IBM Liaison, HELPDESK Support Engineer. Implemented the Helpdesk software for Customer Quality Assurance.
June 1993 - Jan 1996 Fisher/Unitech, Inc. Troy, Michigan
System Engineer
Placed with Ford Motor Company, TCP/CPN Dearborn, Michigan
Responsibilities: V160 TRANIT Program, CDW163 HELIOS
VZW109 Electric Vehicle Program. CAD Data Management/Data Integrity/Data Coordinator-PMT.CAD Data Admin. For PDGS, I-DEAS. PDM Support. Full CAD Program Support/UNIX Administration; SGI, HP, SUN & DEC Key Contact for Data flow between FOE to TPC featuring VE160 & VE83 information Releasing, Control of part numbering system for VXW109, CDW163, VE160. Implemented change control process for Pre-Pd Programs, Translation Integration, Single Integrated Math Database, Advance Tracking system for Data Collector. Developed and initiated part/study numbering system. CAD Data Management Steering Committee for VE160. Developed and Initiated DWO/DTR process for VZW109
Jan 1993 - Jun 1993 Pioneer Engineering & MFG. Dearborn, Michigan USA
System Administrator & Detailer
Placed with Ford Motor Company, OVERSEAS Engineering.
Responsibilities: PDGS Data Collector administration, including
FMANGR, BACKUP, EMBACK, HCOPER, DCOPER and
TAPEMGR Programs Operate and maintain CAD Plotters
Perform complete software and system backup, incremental, weekly
And monthly. Tape vault access. Provide employees with UNIX
Training. PDGS Heavy detail and layout work. Implemented PC
Procedures for TYMNET Accounts and ECAF software. Manage
WERS system, PROFS ID’s and passwords. Implement PRIMOS
Mail for users in OVERSEAS office. Committee member PM/EI.
Liaison with AUTOTROL. Customer Interface.
Mar 1992 - Jan 1993 Carron & Company. Inkster, Michigan USA
Onsite & Co-located @ Avondale and Princeton Offices
System Administrator
Responsibilities: Ongoing administration of PDGS CAD systems,
Including Prime/Lundy and UNIX workstations. Data translations
And transfers, De-install and re-install workstations. Install and
Upgrade CAD hardware and software. Troubleshoot all hardware and
Software problems. Operate and maintain all CAD plotters. Perform
Complete software and system backup.
Feb 1988 - Mar 1992 Pioneer Engineering & Mfg. Dearborn, Michigan USA
Placed in Ford Motor Company, Light Truck Division
System Administrator
Responsibilities: Computer Graphics Department. Main systems
Support for the WIN88 Program. Systems Coordinator, Electronic
Data Management. Operates and maintains plotters, perform
Software and system backup. Place service calls, troubleshoot, interface with Designers, Engineers and other Ford personnel and
Management.
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