Customer Service Information
Resume:
PATRICIA A. ROGERS
TEMPLE, GA/***************@***.***/MY RESUME
TRAITES: ACCOUNTABLE-AMBITIOUS-CAPABLE-DEPENDABLE AND A TEAM PLAYER***
CAREER OVERIEW: I am in the Market to land a great job with a well established company. I am looking to grown with a company that will allow me to utilize my now skills and in addition to that, add some new skills. I am ready to be trained and grow abundatley with established professions that will allow me to use and put what's in me to use. I am excited to meet new people and new adventure!
CORE STRENTHS
Active listening skills
Courteous demeanor
Strong organizational skills
Seasoned in conflict resoultion
Energetic work attitude
(WORK HISTORY)
WADDELL & REED/August 1999-August 2015
CUSTOMER SERVICE REP/1RST DEPARTMENT I WORKED IN-
Duties were: To call the clients concerning their field accounts. Entered the customers and the field Reps information into a DST database. I made corrections if necessary to their accounts. We setup customers accounts for the Field Reps. I entered LOI's and forward and scanned the items when necessary.
DOCUMENT MANGEMENT CLERK/2ND DEPARTMENT AT WADDELL
Prepped and distribute to all of the departments. Searched and scanned items using a Cannon Microfilm Scanner 400. Logged and tallied hundred pieces of mail daily. Worked in the computer system entering and making corrections to the clients accounts. Made a mail-drop twice daily.
CITY UNION MISSION/NOVEMBER 1996-AUGUST 1999
ADMIN ASSISTANT/1RST DEPARTMENT I WORKED IN
Duties were: worked with a 14 line switchboard, Transferred incoming calls to different employees throughout the day. Greeted the guest daily. Created a weekly newsletter for the entire staff including the board members. Compiled information and updates and contacts for the board members. Assembled large amounts of photocopying and faxes using and IBM Gestetner Copier. Prepared coffee daily for the entire staff.
YOUTH WORKER/2ND JOB HELD AT THE MISSION
Worked in the Youth Department under the direction of Bill Roper: duties were to pick the children up daily for the after school program. I cooked full course meals for the children every day. Hosted evening bible study for a certain age group. Planned weekly activities for the entire week for the children. Hosted Christmas and different holiday plays and programs geared around the children.
GATEWAY 2000/JANUARY 1994-1996
CUSTOMER SERVICE REPRESENTIVE
Duties were: taking calls from customers concerning the status of the computers that were purchased online. Gave out tracking information and dates of their computer delivery. Transferred what we called HOT CALLS when customers were IRATE! Ordered different parts of the computers that were needed. Worked closely with the Tech Department about fixing the customers computer when need be.
CENUS BUREAU/1993-1994
CUSTOMER SERVICE REPRESENTIVE/CALL CENTER
Duties were: Made outbound calls to the customer to setup dates when out Reps could come into their homes to give information about the people staying in their homes. Gathered information about the Residents and input their information into the system. Tallied the number of calls received and made. Counted the number of Cenus Forms received into the office. Filed away the ones that were accounted for.
EDUCATION: Southeast High School-January 1972-1977
PENNVALLY COMMUNITY COLLEGE-1992-1993
VOLUNTEER WORK-Gospel Group/Prison Ministry Group call Isaac Present Harmony
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