Customer Service Manager

Sandra Jankauskas

**** ******** **

Pasadena, Texas 77502

****************@*****.***

(832) 891-059l

Professional Objective: I am interested in pursuing a career in the Sales Department. I have enjoyed the past 8 years of my life where I exceeded my expectations in the inside sales department. I enjoy the customer relations and the challenges brought to me and expanding my abilities in complying with my customers’ needs in accurate and timely manner. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow the opportunity to gain additional skills and experience. Core Strength

• Proficient with handling large sales accounts

• Excellent sense of urgency and ability to prioritize multiple tasks in a fast-paced environment

• Strong organizational, math and written skills

• Strong computer proficiency, including Word, Excel, Outlook and Peachtree Accounting

• Ability to type and operate computer and phone systems, credit card processing

• Excellent decision-making and problem-solving skills

• Strong relation building with customers and vendors

• Skilled support in shipping, strong inventory counts Experience:

June 2006- May 2015

Global Sealing Systems

Lead Inside Sales, Accounts Manager

• Handle customers request by several phone lines, emails and fax

• Prepare quotes in a timely manner with cost and delivery

• Handle issues/complaints customers may have with a positive attitude

• Prepare invoices and credit memos

• Maintain a great and positive relationship with customers

• Handle A/R and A/P

• Maintain customers files

• Handled purchase order and maintain good relations with vendors

• Reported directly to Operations Manager and President May 2002- July 2004

Certified Temp Services Houston, TX

• Customer Service

• Answer all inbound calls

• Handled and resolved customer complaints.

• Obtained and evaluated all relevant information to handle inquiries and complaints.

• Performed customer verifications and processed orders, forms, applications and requests

• Directed requests and unresolved issues to the designated resource.

• Recorded details of inquiries, comments and complaints.

• Perform data entry services

• General office support; filing, faxing, copying

April 2001- February 2002

VIP Services

Passport Manager

• Obtain customer's travel Visas and Passports

• Ensured good customer service.

• Assisted Large Oil Companies in relocating families to other countries January 2000-February 2001

Montgomery Wards

Jeweler

• Kept daily inventory log on jewelry

• Open and closed register

• Strong customer services

Education: Austin High School 1996 (GED)

NIT Medical Assistant (Certificate)

Fluent in English and Spanish

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