Customer Service Management

ELIJUA WATSON

Fort Lauderdale, FL *****

Phone: 414-***-**** Email: *************@***.***

SUMMARY

Dynamic professional dedicated to a career in Human Resources Administration. Excellent communications and customer service skills. Awarded college scholarship to attend AIU in Florida. Strongly desires a full-time opportunity in workforce management to leverage “HR Body of Knowledge” and experience learned in employment law, legislative compliance, staffing best practices and benefits administration.

EMPLOYMENT (Work performed while attending college 2011-2015)

HR Generalist @ South Beach Skincare, Hollywood, FL. 33020 (April 2014-Current)

Redeemed more than 40k by transition employees off temp agency and providing in-house recruiting

Develop training schedules and placement testing materials for new hire orientation, cross training and employee development training

Create effective job descriptions for role clarity and performance reviews

Perform frequent audits (I-9, E-Verify, W-4, Workman Comp, Payroll, background checks, drug screen, EEO-1 report, benefits spreadsheet, confidentiality agreement)

Employee relations and conflict resolutions with EEOC, management, front line employees, and executive staff.

Establish Benefits and Compensation for Extrinsic and Intrinsic rewards

Strategic planning with high performance teams to satisfy company mission, culture, and values

Built and maintained employee handbook in coherence with federal and state regulations

Provided proper documentation from exit interviews to unemployment claim hearings with a proven record of 0 terminated employees on company unemployment account

Manual processing of payroll and independent contractors(timekeeping for vacation, sick/personal days)

Benefits Coordinator @ PRO Unlimited, Boca Raton, FL ( Aug. 2013- Jan. 2014 contract mass open enrollment)

Reports to Benefits Manager and Specialist within high enrollment and termination process

Processing 15-20 new hire enrollments daily and 20-30 terminations daily in ORACLE system

Handles Ancillary benefits for new hires

Process 401(k) deductions and communicate with 3rd party vendor

Process COBRA actives and cancellations

Update Mailing to comply with Section 125 laws

Handle employee questions within 24 hour period

Extract and update data into excel spreadsheet from PeopleSoft Data Base

Audit files and search for discrepancies within billing

Load new information into company website

HR Assistant Internship @ JPAY, Miami, FL. (July 2012- December 2012)

Report to HR Director within a very busy call center environment servicing 200+ employees.

Coordinated benefits for new hires and existing employees.

Responsible for adhering to EEOC rules and state regulatory compliance.

Analyze and update Attrition Log for management review.

Responsible for employee files and confidential audit records.

Processed I-9’s & W4’s to ensure accurate completion prior to joining.

Recruiter Internship @ Express Employment Services, Miami Lakes, FL. (February 2012-July 2012)

Support role in busy staffing branch assisting with processing job orders and fulfillment.

Perform administrative and record-keeping duties

Screen applicants and support campus recruiting initiatives

Help create job description, source candidates, conduct background checks and process hires

Participate in management meetings to understand and support branch hiring objectives.

Attend trade shows, conventions, job and career fairs, student workshops and other company/client-sponsored events.

EDUCATION

American Intercontinental University, Student & Scholarship Recipient

B.A. Program Concentration: Human Resources Management

(Full-time focus January 2013-July 2014)

Miami-Dade College: SHRM Essentials of HR Certificate Completed April 2015

SKILLS & TRAINING

Computer Skills: Microsoft Suite (Word, Excel, PowerPoint, Outlook, Office) Payroll & HRIS Tools, Internet, PeopleSoft, Pay flex

HR Knowledge: FMLA, FLSA, OSHA, ADA, ADEA, COBRA, Workers Compensation., Title VII, EEOC, FUTA

Volunteer & Organizations: SHRM/NAAAHR (South Florida Chapters), NAAAHR: Career Essentials Program 2015-2016

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