Technical Writer Quality Assurance
Resume:
Corinda Parks
Red Oak, TX **154
************@*****.***
Summary
Senior technical communications professional with 18 years of experience writing and editing task-oriented user documentation. Demonstrated ability to create appropriate content for consumer, business, and technical audiences. Skilled in developing and implementing standardized policies and procedures. Proficient with a variety of media including online help systems, business process documents, user guides, administrator guides, installation manuals, training guides, system administration guides, and release notes. Detail-oriented with effective written and oral communication skills. Proven agility in prioritizing tasks and working on multiple projects concurrently to meet deadlines. Professional Skills
Rockwell Collins 05/07 to 07/15 Senior Technical Writer
● Created and maintained aircraft and component maintenance manuals and other technical manuals.
● Updated wiring diagrams and other technical illustrations per change requests.
● Traveled to software integration labs to test hardware/software and verify procedures.
● Conducted formal process reviews with customers to ensure expectations were met.
● Maintained project schedules and activity reports.
● Interfaced with writers, illustrators, and subject-matter experts in coordinating and preparing materials for publication.
Dell, Inc. 04/03 to 05/07 Lead Technical Writer/Editor
● Edited training curriculum for 15 plus developers, consistently meeting aggressive deadlines.
● Developed and maintained departmental style guide to improve documentation consistency.
● Worked with legal and branding departments to ensure consistency with company guidelines.
● Developed online training curriculum for enterprise and client products.
● Screened resumes to fill contract editor position, created pre-employment editing test.
● Provided on-the-job training to new editors, including feedback to improve editor skill level.
● Used Microsoft Project and Excel to manage editing projects.
● Created and maintained formal documentation review process to integrate quality assurance.
● Developed and maintained processes and standards for Quality Technical Team (QTT). IBM Global Services 05/01 to 05/02 Technical Writer
● Created and maintained User ID administration guide for HelpNow ID Administration product using research and design documents, product specifications, and test cases.
● Wrote user guide for IBM security products for internal and external clients, performed document usability testing.
● Used IBM Lotus Notes as an information resource and Lotus Sametime as an instant messaging and Web conferencing tool.
Sheshunoff Information Services, Inc. 04/00 to 05/01 Lead Technical Writer
● Developed, edited, and maintained online and print documentation for financial regulatory reporting software, including context-sensitive online help, user manuals, installation guides, Quickstart cards, transmittal letters, and project specifications.
● Managed projects for team of three writers.
● Worked with product managers to coordinate projects and create technical specifications.
● Cut preprint production cost by 85% with new documentation delivery strategies.
● Managed research and implementation of document usability testing and embedded help integration with software products.
● Worked with Technical Support and Quality Assurance to improve product usability. Lacerte Software Corporation 09/99 to 04/00 Publications Specialist
● Documented and edited user guides, update and release letters, and online help for professional tax software products.
● Worked with programmers, tax analysts, and software testing coordinators and analysts to determine documentation requirements.
National Instruments 02/98 to 08/99 Technical Writer
● Planned and organized projects before and during an extensive project review process.
● Created, edited, and maintained documents including reference and user manuals, installation guides, upgrade notes, and online help for computer-based measurement and automation products.
● Created and edited drawings of computer hardware products.
● Interviewed Subject Matter Experts (SMEs) to extract information for document development.
● Produced documents ranging in length from one to 500 pages.
● Used Notes databases for document and time tracking.
● Met aggressive deadlines to guarantee product ship dates. Crop Growers Software 06/97 to 01/98 Lead Technical Writer
● Supervised team of two writers with review and edit of all internal technical documents for consistency with company standards.
● Developed and edited user manuals and Quickstart guides.
● Created departmental style guide based on MLA, APA, and Microsoft Manual of Style.
● Wrote for quarterly company newsletter.
Tools
Adobe Acrobat, FrameMaker, Interleaf Quicksilver, Microsoft Office: Word, Excel, PowerPoint, Authorware, Doc-To-Help, FrontPage, HTML, RoboHelp, Dreamweaver, HomeSite, Arbortext Epic Editor, Illustrator, PaintShop Pro, Photoshop, SnagIt, Microsoft Project, Excel, Visio, Lotus SmartSuite, Visual SourceSafe, ClearCase, Subversion, MKS Source Integrity, Norton Utilities, Windows Education
BACHELOR OF ARTS
Texas Tech University, Lubbock, TX – May 1997
B.A. Psychology/English-Technical Communication
Professional Memberships
Society for Technical Communication (STC), Senior Member
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