Customer Service Manager
Resume:
INTRODUCING: LAURINA BOTHA
Surname: Botha
Names: Laurina
Date of birth: 15 August 1985
ID number: 850**********
Drivers license: Code 08
Contact number: 076-***-****
**** – 2003 Scholar of High School Ferdinand Postma
Afrikaans
English
Biology
Hotel keeping
Computer typing – with distinction
Tourism
Courses attended:
-2004 bridging course in Biology and Mathematics
-2005 PPL (private pilot license)
-2005 Drama diploma Brumelda van Rensburg
-2006 IKat computer medical program
-2009 customer service course at Vodacom
Hobbies:
-Horseback riding
-Camping
-Baking
Beauty Factory
Le-sel Research Group
September 2013 - Current
Store Manager:
Staff Compliment: 3
-Opening Store procedure
-Daily cash up
-Daily banking
-Recording of all banking procedure concerned with store
-Operating POS system
-In depth product knowledge
-Domestic sales
-Corporate Sales
-Hosting “Beauty days” with Corporates
-Ordering Stock
-Receiving stock
-Recording of stock
-Stock taking (R770 000-00 of stock)
-Recording and Returning of damaged stock
-Training of staff
-Basic HR functions
-Recording and adhering to daily weekly and monthly budgets
-Attaining store turn over
-Implementing new policies and procedures
-Implementing store and merchandising principles
-Attaining and maintaining a high level of customer service
-Ensuring that admin and security procedures are done daily according to policy.
Reference – Diaan Kasserman (Senior Store Manager)
Cellsecure Security Monitoring and Response:
April 2013 – September 2013
Admin Assistant
-Basic Pastel Quotes
-Basic Pastel Invoicing
-Linking sales orders to quotes in Pastel
-Loading purchase orders in Pastel
-Linking invoices to sales orders in Pastel
-Loading job cards on the in house system
-Loading purchase orders on the in house system
-Collecting all relevant information regarding the site installation and loading on the in house system
-Following up on the completion of the job
-Invoicing the completed job
-Basic debtors – following up on outstanding monies.
-Filing
-Assisting in reconciling accounts
-Assisting with month end billing
-General administrative duties
Reference – Andrea Conradie (Finance Supervisor)
April 2010 to March 2013
Impala Hotel and Danceteria
General Manager - with a staff compliment of: Bouncers (5), waiters (7), bartenders (19), Dj’s (3), cleaning crew (5)
Duties and responsibilities:
-Opening and closing
-Training of all staff
-Organization of events and functions
-Celebrity profiling
-Managed all staff
-Setup of rosters for staff (shifts)
-+-R 850000.00 of stock (daily, weekly and monthly stock taking)
-Recruiting of staff and interview procedures
-Venue setup
-Marketing : online, posters, mobile marketing, meetings with various clientele
Events:
-Aardklop
-Music Bands
-Function venue
-Nightclub
-Promotions
Administration:
-Liquor licenses
-Hotel reservations
-Obtaining of quotes for various items
-Quoting for the hotel and events
-Invoicing
-Basic creditors and debtors
-Running of owners diary
-Planning and organizing of events
-Setup of schedules of events and promotions
-Cash ups of +- R60 000.00 per night
Reference – Tertius Esterhuizen (owner)
June 2009 - March 2010
Home Depo
Store manager
Duties and responsibilities:
-Open an closing of store
-Stock taking of +- R 50 000.00 (daily and monthly)
-Ordering of stock
-Invoicing
-Customer relations (building and attaining a high level of customer service)
-Problem solving
-Marketing ( in store promotions, advertising of sales, meetings with clientele)
-Sales
-Selling and renewal of contracts
-Cash ups of +- R 5000.00 per day
-General administration
(Closed down)
February 2007 –May 2009
Impala Hotel and Danceteria
Assistant manager
Duties and responsibilities:
-Stock taking of +- R 50 000.00 stock ( daily)
-Allocating and managing cash floats
-Training staff
-Problem solving
-Bartending when short staffed
-Supervising cleaning crew
-Replacing stock
-Partial cash up of takings
-Assisting in marketing
-Recruitment of staff
-Administration
-Hotel reservations
-Venue setup
Reference – Tertius Esterhuizen (owner)
December 2003 - December 2006
Dr J.P. Botha’s surgery and consulting rooms
Personal Assistant
Duties and responsibilities:
-Open and close
-Mail duties
-Running diary
-Management of schedule
-Answering all calls
-Making appointments
-Receiving and welcoming of patients
-Opening patient files
-Typing of medical reports
-Compiling and typing of referral letters
-Assisting with basic medical procedures
-Stock taking of medication
-Invoicing
-Banking
-Filling
Reference – Dr JP Botha
I see myself as a dedicated learner and leader with a good sense of humor and socialize easily. I always try and do my best in everything that I do. I am a person who is very understanding and just however strict and disciplined when need be. Hard work and persistence have got me where I am today. I am always eager to learn and approach new challenges.
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