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Customer Service Manager

Location:
Pretoria, GP, South Africa
Posted:
December 16, 2015

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Resume:

INTRODUCING: LAURINA BOTHA

Surname: Botha

Names: Laurina

Date of birth: 15 August 1985

ID number: 850**********

Drivers license: Code 08

Contact number: 076-***-****

**** – 2003 Scholar of High School Ferdinand Postma

Afrikaans

English

Biology

Hotel keeping

Computer typing – with distinction

Tourism

Courses attended:

-2004 bridging course in Biology and Mathematics

-2005 PPL (private pilot license)

-2005 Drama diploma Brumelda van Rensburg

-2006 IKat computer medical program

-2009 customer service course at Vodacom

Hobbies:

-Horseback riding

-Camping

-Baking

Beauty Factory

Le-sel Research Group

September 2013 - Current

Store Manager:

Staff Compliment: 3

-Opening Store procedure

-Daily cash up

-Daily banking

-Recording of all banking procedure concerned with store

-Operating POS system

-In depth product knowledge

-Domestic sales

-Corporate Sales

-Hosting “Beauty days” with Corporates

-Ordering Stock

-Receiving stock

-Recording of stock

-Stock taking (R770 000-00 of stock)

-Recording and Returning of damaged stock

-Training of staff

-Basic HR functions

-Recording and adhering to daily weekly and monthly budgets

-Attaining store turn over

-Implementing new policies and procedures

-Implementing store and merchandising principles

-Attaining and maintaining a high level of customer service

-Ensuring that admin and security procedures are done daily according to policy.

Reference – Diaan Kasserman (Senior Store Manager)

061-***-****

Cellsecure Security Monitoring and Response:

April 2013 – September 2013

Admin Assistant

-Basic Pastel Quotes

-Basic Pastel Invoicing

-Linking sales orders to quotes in Pastel

-Loading purchase orders in Pastel

-Linking invoices to sales orders in Pastel

-Loading job cards on the in house system

-Loading purchase orders on the in house system

-Collecting all relevant information regarding the site installation and loading on the in house system

-Following up on the completion of the job

-Invoicing the completed job

-Basic debtors – following up on outstanding monies.

-Filing

-Assisting in reconciling accounts

-Assisting with month end billing

-General administrative duties

Reference – Andrea Conradie (Finance Supervisor)

079-***-****

April 2010 to March 2013

Impala Hotel and Danceteria

General Manager - with a staff compliment of: Bouncers (5), waiters (7), bartenders (19), Dj’s (3), cleaning crew (5)

Duties and responsibilities:

-Opening and closing

-Training of all staff

-Organization of events and functions

-Celebrity profiling

-Managed all staff

-Setup of rosters for staff (shifts)

-+-R 850000.00 of stock (daily, weekly and monthly stock taking)

-Recruiting of staff and interview procedures

-Venue setup

-Marketing : online, posters, mobile marketing, meetings with various clientele

Events:

-Aardklop

-Music Bands

-Function venue

-Nightclub

-Promotions

Administration:

-Liquor licenses

-Hotel reservations

-Obtaining of quotes for various items

-Quoting for the hotel and events

-Invoicing

-Basic creditors and debtors

-Running of owners diary

-Planning and organizing of events

-Setup of schedules of events and promotions

-Cash ups of +- R60 000.00 per night

Reference – Tertius Esterhuizen (owner)

018-***-****

June 2009 - March 2010

Home Depo

Store manager

Duties and responsibilities:

-Open an closing of store

-Stock taking of +- R 50 000.00 (daily and monthly)

-Ordering of stock

-Invoicing

-Customer relations (building and attaining a high level of customer service)

-Problem solving

-Marketing ( in store promotions, advertising of sales, meetings with clientele)

-Sales

-Selling and renewal of contracts

-Cash ups of +- R 5000.00 per day

-General administration

(Closed down)

February 2007 –May 2009

Impala Hotel and Danceteria

Assistant manager

Duties and responsibilities:

-Stock taking of +- R 50 000.00 stock ( daily)

-Allocating and managing cash floats

-Training staff

-Problem solving

-Bartending when short staffed

-Supervising cleaning crew

-Replacing stock

-Partial cash up of takings

-Assisting in marketing

-Recruitment of staff

-Administration

-Hotel reservations

-Venue setup

Reference – Tertius Esterhuizen (owner)

018-***-****

December 2003 - December 2006

Dr J.P. Botha’s surgery and consulting rooms

Personal Assistant

Duties and responsibilities:

-Open and close

-Mail duties

-Running diary

-Management of schedule

-Answering all calls

-Making appointments

-Receiving and welcoming of patients

-Opening patient files

-Typing of medical reports

-Compiling and typing of referral letters

-Assisting with basic medical procedures

-Stock taking of medication

-Invoicing

-Banking

-Filling

Reference – Dr JP Botha

082-***-****

I see myself as a dedicated learner and leader with a good sense of humor and socialize easily. I always try and do my best in everything that I do. I am a person who is very understanding and just however strict and disciplined when need be. Hard work and persistence have got me where I am today. I am always eager to learn and approach new challenges.



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