Manager Customer Service
Resume:
Elizabeth, NJ *****
Phone 917-***-****
Mobile 908-***-****
E-mail ********.******@*****.***
JonathanVictor R. Pascol
Objective
To obtain a position that will enhance professional growth and potential, and will offer opportunities of advancement within the company.
Education
Aug. 2004- December 2007 Union County College Cranford, NJ
Business
Associates Degree
Aug. 2001- May 2002 The Cittone Institute/ Lincoln Tech. Edison, NJ
PC Technical Support/ Networking
Diploma Certification for PC Support Technician
Working on obtaining various Certifications such as A+ for Hardware and Operating
Systems, MOUS Certification, which includes PC Applications such as Word
and Excel, and a NET+ Certification, which is a Networking Certification
Sept. 1997- June 2001 Elizabeth High School- Jefferson House Elizabeth, NJ
High School Diploma
Work experience
May 2013 – Present Weeks Marine Inc. Cranford, NJ
Desktop Support Technician/Jr. Network Administrator
Remote and Onsite Support
Monthly Visits to Ship Yards and Remote Offices
Hardware Break/Fix
Desktop Reimaging and Deployments
Administering and Monitors Windows Servers
Administered Mitel Phone System
Administered/Configured/Deployed Corporate Cell Phones, and administered telecom with Vendors (AT&T/Verizon); reconciling Billing
Coordinated and Administered Audio/Video in Conference Rooms. Planned updates and coordinated updates/rebuild of conference rooms
Administered Network accounts and Permissions through Active Directory/MSO365
August 2012 – May 2013 Citrix Online Services Division – TEKPartners Jersey City, NJ
IT Consultant
Provide Deskside and Remote Support
Desktop Imaging
Hardware Break/Fit
Configure and Deploy Network Hardware
Configure and Troubleshoot Cisco IP Phones using Cisco Call Manager and Unity for Voicemail
Configure and Troubleshoot Call Center Phones using Interaction Administrator/Client
Handled all on-site Audio/Video related tickets
June 2012 – July 2012 Silicon Alley Group Montclair, NJ
Consultant
Based in Montclair State University
Processed Windows 7 Migration
Worked with clients on migrating from Novell to Active Directory
End of Lease Replacement to New Inventoried Equipment
Worked with clients on upgrade and data migration from XP to Windows 7
November 2009 – May 2012 Celgene Corporation Summit, NJ
Senior Technician – Desktop Support Lead Technician
PC Imaging/Reimaging/Upgrade/Migration
Hardware Refresh and Windows 7 Upgrade/Migration
Windows XP and 7 Support and Troubleshooting
On-Site and Remote Troubleshooting Support
Supported Blackberry Devices using BES/BAS administration
Supported IPhones, Android Devices, and IPADs using GOOD for Enterprise Technologies
Supported and Administered Credant Encrytion Services
Pushed software packages via Altiris
Managed a Domestic Help Desk team spread over the US
Managed and administered IT driven projects
Queue Management and Escalations
Coordinated and Project Managed Inter-Office Moves
Administered RSA and Cisco VPN clients for In-House and Remote Users
August 2009 – November 2009 Sensor Products Inc. Madison, NJ
Topaq Imaging Specialist/ Seminar Coordinator
Scanning Pressure Sensitive Film
Analyzing Tactile Information
Coordinating E-mailings and Marketing Promotions
Assisted Help Desk with basic troubleshooting and network related issues
October 2007- February 2009 United Jewish Communities of Metrowest NJ Whippany, NJ
Systems Administrator – Technology Assistant
Managed, Maintained, and Reconciled Telecom (Landline, Wireless, Data) Billing Accounts and Trouble Tickets
On-site and remote user support with hardware and software trouble tickets
Telecom troubleshooting with Blackberry Enterprise, Cisco Call Manager, Cisco Unity
Inventory Control: reconciling tracked equipment and tagging new equipment
Managed Active Directory/ Exchange Accounts
Technology Assistant to IT Manager – assisted in scheduling, reporting day to day work activity within the department. Assigned work orders, as well as projects, and maintenance of progression for projects.
Level II Help Desk Support
Skills
-Proficient in Windows Migration – XP to Windows 7
-Knowledgeable in Migration Software such as PC Transplant, Windows Easy Transfer or Windows Migration Tool
-Knowledgeable with Cisco IP Phones, Cisco Call Manager, Cisco Unity Messaging, Cisco Proxy Phone, and Soft Phone Clients (Jabber Personal Communicator), as well as troubleshooting and integration/ implementation into a working environment
-Proficient in Microsoft Office Applications: Word, Excel, Outlook/ Entourage, PowerPoint, Access, and Publisher.
(Win – 2003/2007/2010)/ (OSX – 2008/2011)
-Proficient with Internet Explorer 7/8/9; Firefox; Google Chrome, Safari.
-Familiarities in Hardware such as I/O devices, memory, and processor components.
-Proficient in the installation and walkthroughs of DOS, Windows 3.1, 95, 98, 2000 Professional,
NT Workstation and Server, XP Home and Professional, Vista Basic to Ultimate, Windows 7 Professional to Ultimate, Windows 8 and MS Server 2008.
Knowledgeable with Imaging and Re-Imaging systems using tools such as Ghost, RIS, WDS, and SmartDeploy
-Proficient knowledge of MAC OSX (Install, reinstalls, networking and troubleshooting.) especially using Boot Camp and VMWare Fusion and Parallels.
-Advanced knowledge of Windows Mobile, and Blackberry Enterprise software and equipment; as well as Exchange integration on IOS and Android Devices
-Proficient in Adobe products (Photoshop, Illustrator, Dreamweaver, Flash, Reader, and Acrobat) as well as web editing software such as Quark.
-Advanced knowledge of asset management and help desk ticket tracking software such as Numara’s Track-It, IQ Track by Knowledge Accellerators, SDE/MAGIC, and ConSol.
-Knowledgeable with Microsoft Sharepoint.
-Ability to communicate with people through a sales and customer service environment. Good ability to network through people.
-Knowledgeable with Video and Photo Editing Software and Applications
-Proficient in the Installation and Troubleshooting of all operating Systems from DOS to Windows Vista and MAC OSX, with Networking background in NT Workstation and Server.
-Have freelance experience in Studio/ Wedding/Event Photography and Video
-Knowledgeable in Telecom Billing and Troubleshooting. (POTS, DSL, T1, TLS, Wireless, etc.)
-Proficient with Remote Support Tools such as GoToAssist, LogMeIn Rescue, TeamViewer, VNC, CarbonCopy
-Proficient with Audio/Video Teleconferencing equipment such as Tandberg, Polycom, ClearOne, Cisco Prescence, LifeSize, and GoToMeeting
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