Customer Service Information

ROSETTA LAJOYCE GIDDENS

**** *. ******** **.

Pine Bluff, AR. 71603

Mobile: 870-***-****

Evening Phone: 870-***-****

Email: ******@***.***

OBJECTIVE To obtain a position that will provide me with excellent training, challenging

assignment, responsibilities and provide the basis for the future

advancement in Accounting and Finance.

EDUCATION Bachelor of Science

Major: Accounting, UAPB College, July 1985-May 1992

Master of Science

Major: Finance, Webster University, July 2010-May 2012

WORK EXPERIENCE Arkansas State Plant Board

1 Natural Resource Drive

Little Rock, Arkansas 72205

Oct 2014-Present

Auditor

Audits all grain records in small, larger, or more complex facilities or

terminals; analyzes financial statements, scale drawings, and other

documents of a warehouse operation and makes recommendations

concerning licensure.

Measures elevator bins, tanks, and flat storage facilities, calculates storage capacity; prepares diagrams and bin charts of facilities.

Prepares a physical inventory of grain on hand, samples grain for

deterioration and infestation; observes elevator housekeeping practices.

Arranges for and checks all outstanding warehouse receipts; verifies

open storage records; checks scale tickets for posting to settlement

sheets; examines monthly statements of stock for agreement with daily

position records: examines contracts to make sure they are valid.

Determines whether warehouse contains a sufficient amount of grain to

meet all liabilities carried on daily position records and, if not, resolves

deciding if fraud is involved if so start an investigation.

Performs surveillance of warehouse for shortages and/or failure to

secure bond.

Recommend any changes to the Warehouseman

Prepares reports and recapitulations of examination

Jefferson County Courthouse

101 Barraque St

Pine Bluff, AR 71603

July 2014-October 2014

Payroll Clerk

• Correctly processes employees' time worked.

• Keep up with current, retired and otherwise terminated staff data, and

input it into the company system.

• Review employee time cards for accuracy.

• Figure deductions for payroll checks such as federal and state taxes,

employee benefits and retirement plans, if any.

• Enter employees’ personal information into a computer.

• Process or input change of addresses, payroll discrepancies and

terminations, and input it into the company computer.

• Other clerical duties might be included in a payroll clerk job such as

filing and answering phones.

Palco

7307 River Pointe Dr.

North Little Rock, AR 72113

July 2014-December 2014

Intake Counselor

Intake counselor gathers all pertinent personal data from a patient for the purpose of facilitating treatment, by determining what Medicaid will pay for, and ensuring delivery of that payment from the agency.

Walmart

5501 Olive St.

Pine Bluff, AR 71603

March 2014-July 2014

Inventory Associate

Properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies,

identifying shrink and damages, and ensuring a safe work environment.

Maintain inventory accuracy for the facility by binning and picking merchandise utilizing the inventory

management system, completing bin audits, working inventory exceptions, and correcting shelf capacities.

Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out of date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Provides Customer service by acknowledging the Customer, identifying Customer needs, assisting with

purchasing decisions, locating merchandise, resolving Customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.

DFA Office of Field Audit

3104 Catalpa St. Suite 4

Pine Bluff, AR 71603

October 2006-August 2013

Tax Auditor II

Examination of taxpayer’s records such as balance sheets, income statements, and statement of cash flows to determine that all taxes under our administration have been properly reported.

Knowledgeable with the provisions of the laws and regulations the auditor is assisting to administer.

Assist taxpayer in the interpretation of laws to all taxpayers and to promote accuracy and deter tax evasion.

Make intelligent selection of accounts to be audited to effectively achieve widespread compliance.

Able to deal independently with the public in situations which may be controversial.

Communicate effectively both orally and in writing.

Professional knowledge of the principles, theories, and practices of accounting auditing as applied to financial institutions.

Establish and maintain cooperative and effective working relationships with others and performs related responsibilities as required or assigned.

Department of Finance Administration

West Memphis, AR

October 2006-January 2007

Tax Auditor Trainee

Under immediate supervision, Gathers information, analyzes and verifies financial records, completes audit worksheets, records findings, and summarizes information while receiving on the job training in tax auditing.

Explains audit findings to taxpayers or taxpayer representative and answers questions concerning audit results, tax responsibilities, and procedures for compliance with Arkansas state laws.

Investigates leads received from public or other auditors for alleged violations of tax laws, provides information to supervisor, and receives audit assignments.

Input audit information into personal computer and prepares weekly activity and other reports required by supervisor.

Performs related responsibilities as required or assigned.

United Parcel Service

Pine Bluff, AR

July 1988-February 2006

Package Car Driver

Deliver/pick-up packages and freight at businesses and residential areas.

Make sure the customers are very pleased with our service and help solve the customer’s problems and concerns.

We have to deliver next day air packages by 10:00a.m. and also help build our company’s clientele.

Alexander Youth Service Center

Alexander, AR

August 1995-August 1996

Youth Service Worker I

Demonstrated experience in working with young people including those who are most at risk and have complex needs.

Knowledge and understanding of issues affecting young people’s engagement.

Demonstrated ability to effectively apply technical knowledge to a range of problems.

Demonstrated ability to support young people who have a complex needs, which may include motivation, advocacy, counseling, and/or mentoring.

Ability to acknowledge the differences and the diverse needs and skills of each participant.

Demonstrated ability to maintain regular contact with young people and the ability to plan and priorities own work to achieve outcomes/goals.

Demonstrated ability to achieve individual and team goals, ability to organize and manage workload and problem solving.

Provide services to young people as per the program guidelines.

Conduct as assessment of the young person, this can be confirm eligibility, identify aspirations and goals, identify risk factors.

Maintain confidential records, provide periodic performance reports relationships.

Arkansas Department of Correction

Wrightsville, AR

March 1992-February 1994

Correctional Officer I

Performs surveillance of inmates while monitoring building activities, verifies correct counts and lay-ins, checks windows and doors to ensure security and maintain a log of status and movement of inmates.

Patrols at sally port gate counting inmates out and in for field work and man’s font gate and tower by logging in visitors to unit and observing outside perimeter for escapees and disturbances.

Performs security checks of building and grounds including shakedown and strip searches

Writes incident reports and takes disciplinary actions on inmates violating rules of the unit.

May operate two-way radio and PBX by receiving and transmitting messages logging incoming and outgoing calls and contacting requested parties.

Escorts inmates to visitation, court, and work assignments.

Attends shift briefing to discuss incidents, problems, and work points in security.

Performs related responsibilities as assigned.

WorkKeys Score:

Locating Information 4

Reading for Information 4

Applied Mathematics 4

REFERENCRES AVAILABLE UPON REQUEST

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