Customer Service Management

SHAWN DENISE FRAZIER

*********@*****.***

*** ***** ***** **** 732-***-****

Kendall Park, NJ 08824 Alternate 732-***-****

CORE STRENGTHS

Project Management/Procurement and Supply Chain Management/ Supplier Sourcing and Analysis

Contract Negotiations and Administration/ Supplier Relationship Management

Materials Management and Inventory Control/ Cost Reduction

PROFESSIONAL EXPERIENCE

Otsuka America Pharmaceutical, Inc- Contracted Princeton, NJ

2012- Present

Strategic Sourcing/ Vendor Verification

Subject Matter Expert in the Supplier On-Boarding process

Manage the onboarding process of all new Suppliers requests

Manage and maintain Supplier records and data base

Conduct Financial and quantitative analysis for new Suppliers

Provide team and individual training for the Supplier onboarding process

Work as liaison to the Sourcing, Accounts Payable, and Business to ensure Supplier and Procurement requirements operations are completed

Extension to Accounts Payable for Invoice reconciliation

Served as the Supplier primary customer and business contact with exemplary customer service

Provide leadership and guidance to both internal customers and Offshore teams to ensure high quality deliverables throughout the process

Positively influenced the stakeholders/customers by meeting the business needs as well as the needs of Otsuka Procurement Management

Lead on the execution of strategic sourcing process from supplier identification, through negotiations of contracts with a primary focus in Information Technology (IT) and Sales and Marketing

Lead to Supplier Manager, Contracting, and Sourcing activities

Provide training to new Supplier and Procurement Specialists both on/offshore

Collaborate with Stakeholders in developing sourcing strategies

Provide oversight of Stakeholders of all contracts and lead vendor evaluations

Negotiate pricing and payment terms with suppliers to reduce expenditures resulting in cost savings and cost avoidance

Interface with key and senior stakeholders to align procurement strategies with Business requirements to develop contractual relationships with Otsuka’s strategic suppliers

Subject Matter Expert in the drafting and negotiating of complex supplier agreements

Conduct benchmarking data to identify and manage competitive bid opportunities. Draft, issue and analyze RFX’s for Business Partners

Reporting to reflect supplier trends

Establish and maintain positive Intra-Departmental working relationships

Classic Business Services- Contracted Metuchen, NJ

2009 – 2011

Legal Assistant

Management of Legal, Marketing, and various projects

Research procedures

Completion of Legal forms and corresponding documents

Communication with Counsel, Judges, Clerks, etc

Coordinating and managing Attorney schedule for appointments and Court dates

Preparation of Real Estate Closing Files

Munich Reinsurance America Princeton, NJ 1999 – 2008

Procurement Specialist

Negotiated contract agreements for equipment and/or support services with present and prospective vendors

Created electronic processes to ensure that technological services, goods and service levels are accomplished

Initiated, compiled and provided analysis of RFP, RFQ, RFI and Bid documents while maintaining corporate Purchasing policies and procedures

Team Lead for SAP implementation project

Created feasibility reports and monthly reports reflecting user trends, expenditures and projected needs

Managed Accounts Receivables/Payable

Analyzed business objectives to provide recommendations to meet requirements

Researched and identified alternative vendors to ensure equipment availability complying with corporate service level agreements

Coordinated purchase and delivery of all computer/technical hardware and software

Created, administered, and incorporated the processing of various IT Services

Aligned with Vendor Management on various IT related projects and vendor management issues

Partnered with Asset Management team to maintain, edit, and balance inventory levels

ENTEX Information Services Edison, NJ

1993 – 1999

Help Desk Site Manager

Managed Systems Support Technical Staff of 4, included new installations, moves, adds, and changes

Supported 750 End Users

Liaison to MIS Management, managed problem escalation, and user expectations to final resolution

Technical liaison to Sales Support Team

Surpassed all corporate goal Service Level Agreements

Compiled and reported weekly and monthly statistical reports

Fostered and expedited customer issues maintaining good customer service relations

Coordinate projects

Provided procurement services - Hardware and Software

Systems:

Oracle R12, SAP, Emportis, SharePoint, MS Office Suite, AcceLim

Affiliations:

National Association of Purchasing Management (NAPM) New York, NY

3/02 - Present

C.P.M. Module One, Two, Three and Four

ISM

American Management Association (AMA) New York, NY

10/03 – 9/08

Completion of courses in Procurement and Contracts:

Fundamentals of Purchasing Management

Purchasing and Supply Management

Legal Aspects of Technology and Software Acquisition

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