Customer Service Representative

JERMAINE J. ROBERTS

**** *** ******** *** #*** 203-***-****

College Park, GA 30349 ********.***@*****.***

OBJECTIVE

Customer Relations Professional with demonstrated strengths in strong communication skills with clients and support staff. I am an experienced organized and dependable individual who can use a wealth of knowledge to be a valuable asset to your company. Having experience with team oriented and individual customer service positions, shows I have the ability to adapt and flourish any setting.

PROFESSIONAL EXPERIENCE

CoStar (Temp/Office Team) Atlanta, Ga 06/15-11/15

Community Caller

Responsibilities include placing calls to rental properties to obtain vacancy information.

Outbound calls to rental communities.

Update database with vacancy information.

SCUF GAMING, Norcross, Ga 01/15-03/15

Customer Service Representative

Responsibilities included Answering Multi-Line Phones, Live Chat and Replying to Emails.

Taking inbound & making outbound calls for order inquires.

Replying to customer email inquiries.

Live Chat.

CABLEVISION, Stratford & Shelton CT 6/05 – 4/14

Customer Service/OV II Tech Support Lead

Responsibilities included Assisting Customers with Billing Questions, Troubleshooting, and Payments by Phone. (temp position 6/05 – 2/06)

Customer Service.

Billing Corrections and Payments.

Troubleshooting Questions Regarding Their Equipment

Assist with Internet, Phone and Cable Television services.

Taking escalated calls about billing, appointments and service issues

Assigned to Quality Assurance team 8/9/09 – 6/30/11

EDUCATION

2002 – 2004 Gibbs College Norwalk, CT

AAS Visual Communications

SKILLS

Type 45,Windows 7 & 8, Microsoft Office, Excellent Written and Verbal Communication, Superior Interpersonal Skills, Ability To Multi-Task Photoshop, Illustrator, Quark, TCP/IP, ICD-9/10,VoIP

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