Sales Manager

Vishal Parekh

E Mail: ************@*****.***, Mobile: +918*********.

Address: A/32, Krishnalaya .NS Mankikar Marg Sion West .Mumbai -22

Professional Snapshot

A competent professional with 15 years of rich experience in Sales Customer Relationship Management & Credit Cards Collections.

Working with Vision Redefine Multi State Group Housing Co-Operative Society Ltd as an Branch Manager for Mumbai.

Possess overall accountability of credit risk management with specific responsibility of credit proposals (including credit to small / medium industries and corporate).

A result oriented leader with proven expertise in leading delinquent accounts, recovery planning, effectuating risk policies, managing wide risks and implementing mechanisms to mitigate risks.

Demonstrated skills in team supervision and relationship management as well as exceptional communication abilities to cut across the organizational levels and accomplish targets.

Skills in leading a Sales team and maintaining relationship with different agency proprietor and as well as with the senior management level.

The Proficiency Forte’

Collections Management

Designing/ implementing collection strategy, techniques & procedures for collections.

Reviewing the collections strategy regularly and training team to ensure that the collection techniques change with the change in the legal and economic situation.

Designing Processes and MIS’s to aid collections effectively.

Contingent planning in case of any untoward situation leading to hindrance on usual business.

Delinquency Management

Analyzing the delinquency reports and monitoring the trends in collections by referring to concerned areas & profile patterns and feedback.

Appointing and managing channels like Collection agencies, Tellecalling Agencies, Pick up agencies and Manpower sourcing agencies.

Coordinating with different departments and branches (Service, Credit, Fraud, Sales, Branch Banking, and Ops.)

Customer Relationship Management

Servicing of Collection Agencies in their monthly billing & following up on outstanding bills lying at the Central Offices

Attending customer complaints & issues & ensuring quick resolution of these issues so, that they would not affect the collection process.

Team Management

Managing team functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc.

Developing & retaining talent along with attracting best talent from the market.

Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Formulating training programs to suit the dynamic environment & enhance efficiency.

Career Contour

May 2015 Till Date working as Branch Manager Sales at Vision Redefine Multi-State Group Housing Co-Operative Society Ltd.

Key Deliverables:

Forming Sales Strategy for sales team monthly wise.

Recruitment of SM & SO Teams in the areas of expansion.

Training & Developing Sales groups & DSA Team for Fixed Deposit & Recurring Deposit Business.

Planning & Following Sales Team Regularly.

Plan & Innovate new ideas to Increase Sales by Incentives & Contest on weekly basis.

Relationship Building & Co-ordination with the Team & Channel.

Planning & Implementing of Sales through proper channel in the assigned area.

Preparing Targets for the Sales team & Channels and monitoring the same through Clients visits.

Implementing the promotion activities for in the market to achieve maximum business.

Analyzing weekly report to improve service and activities in the market.

Ensuring Achievement of targets through weekly reporting system.

Constantly checking and updating the competition activities through Incentives.

Handled a Team of 10 Sales Manager & 20 Sales Officers.

May 2013 Till April 2015 working as Sales & Distribution Manager at Gala & Shethia Enterprises. Manufacturer Of Packaged Drinking Water.

Key Deliverables:

Recruitment of Teams in the areas of expansion.

Planning & Following Sales and Distribution System Regularly.

Inventory management at Company Depot is an Additional Responsibility.

Plan & Innovate new ideas to Increase Sales.

Relationship Building & Co-ordination with the Channel.

Planning and organizing Trade Meets for corporate suppliers.

Planning & Implementing of Sales & Distribution through proper channel in the assigned area.

Preparing Targets for the Sales team & Channels and monitoring the same through market visits.

Implementing the promotion activities for in the market to achieve maximum availability.

Analyzing weekly report to improve service and activities in the market.

Ensuring Achievement of targets through weekly reporting system along with availability census.

To Constantly look for new market opportunities & recommend Appointment of New Dealers, Programs,

Incentives, Schemes etc.

To Implement and maintain best possible merchandising of company product through the Sales Force.

Handled a Team of 3 Territory Sales in charge & 10 Sales Executives.

June 2010 To April 2013 working as an Entrepreneur at Swayam Enterprises. (Docomo Channel)

Key Deliverables:

Business Development

Execute business development strategies to achieve pre-set target & ensure profitability.

Lead generation, track information of new / potential projects.

Monitor competition and devise effective counter strategies.

New Market Development

Identify & explore new markets, tap profitable opportunities.

Collate market intelligence reports to devise key entry strategies to penetrate new markets.

Clients Services

Ensuring speedy resolution of queries/ grievances of clients, organizing service camp

Enhance sales of spares, revenue & dealer market share.

Devising & implementing result-oriented strategies to built long- term client's loyalty.

Consistent evaluation of service quality so as to optimize customer satisfaction levels.

Channel Management

Direct the development of new dealer to enhance market reach.

Guide & train staff to enable achievement of sales & revenue targets.

Product Management

Organize promotions, seminars etc to enhance product visibility & drive sales. Manage the gamut of task including product development, market testing, distribution, pre &Post launch.

May 2009 To May 2010 with IndiaBulls as Centre Manager 360+ Collections For Mumbai

Key Deliverables:

Heading STPL Collections Charge off independently with a portfolio of approx 40-45 crores.

Team of Officers, Supervisiors, Team Leaders & Tele Callers in the locations handling field collections

Appointing new agencies to streamline collections, setting of personnel and infrastructure therein and manpower training thereof.

Preparing collection plans for calling piece, payout –incentive grids for vendors.

Setting targets for the Inhouse team and Agencies and plans to implement the same.

Regular reviews with the team plug in the loop holes and increasing efficiency.

Target setting and resolution monitoring of the agency.

Ensuring timely and adequate follow-up by various team members.

Handling skip and fraud cases in the portfolio.

Co – ordination with Rcu and other departments for fraud detection and control.

July 2005 To Dec 2008 with ABN AMRO Bank as Bucket Manager Collections Risk 30 DPD

Key Deliverables:

Headed Credit Cards Collections (Risk-30) & Charge off for 1 year for Mumbai.

Team of 40 Field Executives, Telecallers & Team Leaders in the locations handling field collections .

Headed escalations by customers for Risk 30 and ensuring timely resolution for the same at country level

to minimize potential loss.

Designing processes and MISs to aid collection effectively.

Appointing new agencies / Call Center to streamline cards collections, setting of personnel and infrastructure therein and manpower training thereof.

Preparing collection plans and policies for calling piece,payout –incentive grids for vendors as per the market standards.

Setting targets for the calling teams and agencies and plans to implement the same.

Regular reviews with the team tom plug in the loop holes and increasing efficiency.

Responsible for Cost of Collections, and inventory control.

July 2001 To June 2005 with Standard chartered Bank Mumbai as TL Collection for, CARDS.

Key Deliverables:

Headed different buckets Risk 30, Charge off, Personal Loan & Auto Loan (BKT 1 & 2) independently with a portfolio of approx 25-30 crores.

Co-ordination with clients for portfolio allocation.

Target setting and resolution monitoring of the agency.

Ensuring timely and adequate follow-up by various team members.

Undertaking joint field visitations on critical accounts.

Managing the back-end activities like vendor management, billing, Vendor Payment .

Handling skip and fraud cases in the portfolio.

Controlling the field executives as well as the supervisors of the agency indirectly.

Co – ordination with Rcu and other departments for fraud detection and control.

Handling Query related and dispute Cases and ensuring resolution in proper time.

Ensuring Bucket collection Performance.

Maintaining of MIS, productivity numbers, reporting schedules, capacity plans and actuals, deciding.

Team of 7 manages to handle different buckets.

Co – ordination with Rcu and other departments for fraud detection and control and check.

Handling Query related and dispute Cases and ensuring resolution in proper time.

Selected Accomplishments

Nominated as best Employee of the month during my term with SCB & ABN AMRO BANK

Certified with six sigma, interpersonal skills, personal effectiveness training programs

Academia

Bachelor of commerce (B.com.) from The University of Mumbai

Intermediate (12th) from The University of Mumbai

Matriculation (10th) from IES English High School

Skill Summary

Operational Knowledge of various business applications like MS-Excel, MS-Word etc.

Strong interpersonal and man management skills

Excellent verbal and written communication including management and customer presentation

Understanding of collection process and how to move negotiation to profitability

Personal Dossier

Date of Birth : 20 May 1977

Language known : English, Hindi. Gujrati Marathi.

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