customer service

AKIRA KING **********@*****.***

**** ******** *** ** *** York, NY 10027 646-***-****

KEY STRENGTHS AND SKILLS:

Organizational: Very well organized and comfortable working in a multi-tasking project-oriented environment; known as a "highly organized and productive employee".

Communications: proven communication abilities, both oral and written; a highly effective team player that understands the value of working with all levels of employees.

Computer literate: Microsoft Word, Excel, PowerPoint for Window; Outlook, Internet and typing.

EXPERIENCE:

July 2015- October 2015 Fidelis Care Rego Park, NY

Member Service Associate

Acts as Liason between customers and Fidelis Care New York, attempt to resolve difficult situations to ensure customer satifaction, fulfill other aspects of customers needs. Answer product and service related questions. Track, File and input all techinal documentation to ensure all customer accounts correctly reflect the activity that was performed. Intake customer complaints, probe and research information being provided. Participate in departmental training to successfully learn regulations, systems procedures and benefits

2013 – December 2015 Time Warner Cable New York, NY

Customer Care Agent

Answering phones, assisting customers with all account details current and past due amounts . Dispatch technicians with work orders for outaged areas. Assist customers with all selfhelp options and trouble shooting. Accepting payments and scheduling customers with payment options. Performing credit checks for new customers. Scheduling appoinments for trouble calls, and/ or new installations.

2007 – 2013 SA Individual

New York, NY

Office Manager

Designing and implementing office policies

Handling customers complaints and inquiries

Maintaining office correspondence

Maintaining company website and its presence on all social media

Towson, MD Medix Medical School

Medical Office Assistant

Assist and greet prospective medical students

Test students and review all medical credentials

Grade and tutor students depending on GPA

Answer all phones and forward correspondence to managers

2001 – 2004 Department of Health Mental Hygiene

Randallstown, MD

Licensing Unit Clerk

Process all unlicensed medical Practitioners

Reinstate Physicians License and mailed to Business

Overview making sure all information meets federal and state guidelines

EDUCATION:

Monroe College Bronx, NY

Bachelor of Science Candidate Expected Graduation June 2016

Associate of Applied Science (CPR Certified)

References available upon request

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