Customer Service Sales
Resume:
Joan K Archie
Arlington, Texas 76018
Cellular 817-***-****
**********@*****.***
Objective
To obtain a position with an organization, allowing me to become an integral part of a progressive ethical team and to learn daily, ways that I can improve the company and myself.
Experience
Omnisafe Systems, Inc DeSoto, Texas
Inside Sales/ Appointment Setter/ 4/2015– present
Set appointments with potential customers at their convenience
Making cold calls and warm calls (100-150 calls per day)
Captures and records customer information and activity data daily
Participates fully in meetings, training sessions, individual professional development and skill building
Data entry
Assumes other responsibilities as required by management
Experience
DeWolff Boberg & Associates Dallas Texas
Inside Sales/ Appointment Setter/ 2/2/2014 – 03/2015
Developed sales and maintained a strong relationship with companies nationwide.
Set appointments with potential customers at their convenience
Making cold calls and warm calls (75-125 calls per day)
Captures and records customer information and sales activity data daily
Participates fully in meetings, training sessions, individual professional development and skill building
Data entry
Assumes other responsibilities as required by management
Experience
Intuit Plano, Texas
Inside Sales/ Customer Service 2012 - 09/09/2013
Developed sales opportunities and maintained a strong relationship with companies nationwide.
Call potential customers by following calling list
Making cold calls and warm calls (75-125 calls per day)
Meets or exceeds both new sales and renewal sales goals on monthly and quarterly basis.
Participates fully in meetings, training sessions, individual professional development and skill building
Data entry
Assumes other responsibilities as required by management
Experience
Thomson Reuters Fort Worth, Texas
Inside Sales/ Customer Service 2009 - 2012
Developed sales opportunities and maintained a strong relationship with companies nationwide.
Meets or exceeds both new sales and renewal sales goals on monthly and quarterly basis.
Making cold calls and warm calls (75-125 calls per day)
Captures and records customer information and sales activity data daily
Participates fully in meetings, training sessions, individual professional development and skill building
Data entry
Assumes other responsibilities as required by management
Experience
Natco North American Transport Concepts Arlington, Texas
Inside Sales/ Customer Service 2008 - 2009
Developed sales opportunities and maintained a strong relationship with companies nationwide.
Responsible for: rate negotiations.
Making cold calls and warm calls (175-250 calls per day)
Track and trace freight, from pick up and delivery
Provided excellent customer service to internal and external customers to facilitate accomplishment of company missions and goals
Assisted customers with escalated problems
Experience
Wolters Kluwer/Loislaw 2007-2008 Euless, Texas
Inside Sales/ Customer Service
Place sales calls to prospective customer (30-35 calls per hr or 250 calls per day)
Qualifying Leads, informing prospective customers of current promotions/upgrades
Quoting prices and securing orders
Maintain working knowledge of product and /or service
Organizes and maintain file system
Data entry
Experience
Clean Net USA 2004-2006 Irving, Texas
Supervisor of Inside Sales
Supervisor
Provided leadership and direction to 5-10 employees
Performed HR functions such as hiring, scheduling and performance reviews
Set and achieved goals for our team and department
Helped employees with complex tasks
Customer Service/Inside Sales
Provided excellent customer service to internal and external customers to facilitate accomplishment of company missions and goals
Assisted customers with escalated problems
Provided accurate information in a professional manner
Cold calls 200-250 per day. Set 5-10 appointments daily
Skills
Management - manage medium size teams including all daily tasks and adverse situations
Interpersonal - interact well with people of many cultures/backgrounds and work well in team oriented environments
Communication - consistently communicate well both verbally and written
Computer - Microsoft Word, Excel, Access and Outlook, Sales force, Act
Customer Service - establishes strong bonds with customers
Organizational - detail oriented, manage time and environment well including multitasking many projects at one time.
Education
Ranger Jr. College 1989-1990 Ranger, Texas
English, Math, Computer Science, Psychology, Sociology and Business 100
References
Available upon request
Contact this candidate