Sales Customer Service

JACQUELINE ENNIS

(C) 954-***-**** *********@*****.***

Professional Summary

High-performing District management experience with stand-alone stores and ones in a mall environment. I am conscientious, effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Results-driven Manager determined to exceed company sales goals. Leverages financial and marketing experience to make smart purchasing and merchandising

Skills

Excellent customer service skill Recruitment and talent development Personnel development Budget and finance Result oriented Event Planning

Merchandising Multi-operations management Startups and turnarounds background

General HR skills New product introductions New product introductions strategies

Visual Manager Business Strategies Staff training and development

Buyer and Designer Store Owner Fashion and Trunk Shows

Operations District Manager

Work History

Sales / Operation Manager 2012 to 2014

MACY'S Company – Stamford, NY

Scheduled staff and monitor timekeeping compliance and payroll calculations

Defined targeted quantitative and qualitative objectives and ensure achievement by analyzing results, verifying monthly activities and setting up yearly assessments, with consistent follow-up

Reacted to the needs of the business; recognize problems, analyze causes, generate alternatives and solutions, identify top sellers, slow sellers and fulfillment of merchandising strategy. Achieve professional growth and training of the staff, by constantly stimulating them to be up-to-date in the Fashion industry.

Developed brand consistency is upheld in the store and merchandising standards are consistently met. Trained all employees to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company. Motivated and develop support staff to meet store goals /objectives.

Interviewed job candidates and made staffing decisions.

Increased sales volume by 20% in less than 2.5 years.

Assigned employees to specific duties to best meet the needs of the store.

Trained and developed new associates on POS system and key sales tactics.

Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.

Visual / Merchandise Manager 2007 to 2012

TJMAXX Company – Ft. Lauderdale, FL

Implemented visual merchandising directives (Spend two-three days per week or 8-10 days/month in each retail store to implement visual merchandising directives).

Participated in creating a retail environment that is innovative, unique and customer friendly.

Clinic Staff and train new employees on merchandising basics. Involve the Staff in the maintenance of the store visually and help communicate the Company’s expectations and standards regarding everything visual to the Staff.

Maintained and grow a visual personality for the store that reflects the community in which it is located.

Created seasonal floor plans and implement floor changes with Store Managers and Staff.

Changed displays, point of sale and re-merchandise select areas of the stores regularly.

Worked with the Visual Design Group to implement our environmental policy visually within the store.

Managed TJMaxx's largest-volume store in the district, with sales of approximately $70,000 per day.

Boutique Owner 2000 to 2007

GINGERBAY Inc – Orlando, Fl

Was the owner of new specialty boutique Design clothing and accessory, interior art, buyer of all bamboo material from furniture to clothing.

Provided leadership on methods to boosting profits and effectively managing inventories.

Oversaw seasonal budget for merchandise buys, maintained profit plan for sales, salary, cost, markup, markdowns, etc.

Designed wardrobes for special clients and organized designs to be used in each season collection.

Set-up trunk/fashion shows for new incoming fashion lines.

Worked with tailors and seamstresses for fittings.

Scheduled private shopping appointments with high-end customer.

Analyzed industry trends and compiled market research data to inform planning and strategy.

Directed targeted marketing efforts that introduced new products and promoted product visibility, increased profits by 50%.

Reviewed sales and activity reports to measure productivity and meet company performance targets

District Manager 1990 to 2000

THE EXIT SHOP – Miami, FL

Equipped with extensive background in administering the recruitment process while sustaining open communication between each retail store and headquarters.

Analyzed profit and loss reports to partner with management on creation of strategies to increase revenue production, control labor cost, and reduce shrinkage.

Reviewed sales report and monitored individual performances accordingly, ensuring individual targets are met

Business savvy individual with unique visionary leadership and competency in spearheading strategic planning and execution of core staffing, operational, and administrative initiatives to drive overall business success Conceived and actualized sales concepts and business strategies that increased product awareness, market share, and company profitability.

Developed budgets and business plans based upon physical location of store and demographics of client base.

Served as liaison between retail stores and corporate buyers regarding product placement.

Increased profits by 60% in one year through restructure of business line.

Increased profits through effective sales training and troubleshooting profit loss areas.

Scheduled and led weekly store meetings for all employees.

Instructed staff on appropriately handling difficult and complicated sales.

Assigned employees to specific duties to best meet the needs of the store.

Buyer / Designer 1984 to 1990

THE DORAL PRO SHOP – Miami, FL

Started as a part-time sales person was promoted within 6 months to an assistant designer and buyer.

Maintained and oversaw all daily running of pro-shop sales, administrative operations, marketing and promotions.

Created and maintained visual merchandising, window dresser and décor to stay current and appealing to clients.

In charge of assortment plan and inventory allowance from season to season of shoes, clothing and handbags.

Traveled between New York, Las Vegas to numerous shows in Miami to make buys for spring/summer, fall/winter and holiday/resort collections.

Consistently researched and learned fashion and new trends of the industry to stay abreast with merchandise buys and client needs.

Gained hands-on experience of running and maintaining a retail business.

Oversaw seasonal budget for merchandise buys, maintained profit plan for sales, salary, cost, markup, markdowns, etc.

Extensive work with visual standards and merchandising high-ticket items.

Worked directly with vendors, designers to achieve new revenues.

Education

Business Administrator and minor Psychology

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