Manager Customer Service

Manufacturing & Operations Specialist

Quality Assurance Change Management Process Improvement

Highly accomplished business operations and management professional with an extensive history of creating innovative process improvements, leading teams to achieve business goals, and maintaining organizational effectiveness through proven methodologies. Adept at generating production schedules based on client needs and inventory costs, as well as administering payroll functions, contract negotiation, and employee management. Excellent communication and problem solving skills; recognized as a hands-on leader with a strong ability to direct diverse teams, processes, and technologies in mission-critical environments. Excels at implementing lean processes to drive results.

Core Competencies

Cost Reduction

Procurement/Purchasing

Inventory Management

Lean Manufacturing

Team Leadership

Planning

Auditing/Quality Control

Six Sigma driven projects

Payroll Functions

Employee/Labor Relations

Supply Chain Management

Change Management

Professional Experience

QUALA- Rahway, New Jersey (2014-2015)

Provider of Sustainable Container Solutions

Facility Manager (2014-2015)

This individual must be able to provide financial and analytical support for all Operations and Sales related activity for the Company. The Terminal Manager is responsible for management of the day-to-day facility operations and creating a safe and desirable work environment in order to produce an acceptable profit margin while excelling in service quality and maintaining regulatory compliance. The Terminal Manager will be involved with measuring business trends, developing staff, and increasing production while controlling overhead costs.

Key Achievements:

Changed focus of recruiting of new site personnel to ensure regulatory requirements for High Pressure Boiler Operators were satisfied.

Drove current facility renovation projects to completion while maintaining current service levels.

Implemented safety audit program.

Created the right environment to allow the site to implement preventive maintenance program

Assisted sales in growing new business opportunities through effectively communicating to customers how our process achieves the desired results.

ELEMENTIS SPECIALTIES – Jersey City, New Jersey 1995–2014

Producer of thickeners and specialty chemicals with $600M gross sales per year with locations in the U.S., Europe, U.K., and Asia.

Manufacturing Support Manager (2009-2014)

Serve as a mentor for the Production Supervisor. Advise Plant Manager of operational issues and possible resolution. Provide daily input and guidance to Production, Quality, Warehouse, Scheduling and Maintenance Departments to minimize disruptions to production plan and maintain high service levels. Analyze forecasted sales and performance data to generate a production schedule. Track product realization and discover gaps and errors within the process; advise management personnel on findings, negotiate amicable resolution between departments and adjust schedules as needed. Supervise 2 direct reports to manage inventory levels and generate production documentation. Serve as an HR generalist, office manager and champion of payroll process to coordinate benefits, interpret labor contracts, and track labor costs with accurate reports. Audit ISO system and act as Document Control Administrator for the ISO program.

Key Achievements:

Engineered innovative internal reporting tools to track production performance accurately, allowing the organization to see issues in real time and develop contingency plans for reallocating resources.

Reduced late production orders by 30% and achieved a 60% decrease in labor costs while encouraging the technical department to adjust formulations for 25 new products before 2011.

Implemented an improved program to count cycles and ensure accuracy, resulting in 90% reduction in inventory shrinkage and 68% decrease in the addition of items after physical inventory.

Communicating with the Customer Service Group as the single point of contact to discuss external issues and allocate resources with a focus on achieving short-term objectives.

Led ERP upgrade and MRP remodel for the plant with a focus on improving inventory management, shipment performance, and decision making within the product realization process.

Process lead to implement RF Smart Bar coding system resulting in a 50% reduction in paperwork generation and a 45% reduction in data entry processing.

Production Manager (2007-2009)

In addition to performing the Operations Support Manager role, accepted the challenge to coordinate the daily operations and workflow for 16 bargaining unit employees and 6 non-bargaining unit employees across the department; cultivated a positive environment encouraging staff to reach and exceed expectations. Enforced the various terms and agreements of the labor agreement as well as strict OSHA regulations to achieve a 2-year period without a lost time accident or OSHA recordable injury. Served as the Document Control Administrator for ISO 9000 program.

Key Achievements:

Established highly efficient cross-training program to increase flexibility within workforce deployment and improve productivity by 20% as new business opportunities were achieved.

Slashed rate of off-specification production by 90% with new processes and cut overtime spending by 35% while consistently reaching production requirements.

Fostered environment that promotes accountability for shop floor and supervisory personnel.

Operations Support Manager (2004–2007)

Generated site production schedules, managed payroll, and conducted HR activities. Oversaw 5 staff members directly and consolidated diverse roles to increase synergies and reduce head count by 2 employees. Implemented new payroll procedures and methods, including tracking real-time contract infractions and managing labor accrued time. Shrunk inventory levels by 50% while maintaining optimal delivery performance to support working capital reduction.

Supply Chain Manager (2002–2004)

Championed production planning and warehouse inventory distribution for 2 manufacturing plants located in New Jersey. Optimized inventory and shipment performance with a strategy to allocate toll manufacturing materials accurately across the supply network. Resolved post ERP implementation issues with manufacturing locations and ensuring consistent product supply reached all customers. Trained site personnel on all policies for operations.

Site Scheduling Manager (2000–2002)

Directed operations and business functions for 3 administrative staff. Improved communication with new corporate offices with innovative processes and procedures.

Key Achievement:

Streamlined scheduling processes and achieved 30% reduction in working capital.

Process Chemist (1995–2000)

Developed Standard Operating Procedures (SOPs) for documenting PRISM system implementations, training staff on PRISM functionalities, and authoring process maps to tie in all critical functions in the PRISM system. Created rework plans for off-grade material and executed careful, long-term research to determine plans for replacing existing equipment.

Additional experience with Sylvatrim Corporation of America as an Incoming Quality Technician to conduct long-term product weathering studies and provide detailed inspections of incoming materials to ensure products meet rigorous company standards.

Educational Background

Master’s Degree of Business Administration in Operations Management

American Intercontinental University – Hoffman Estates, Illinois

Master’s Degree in Labor & Employment Relations

Rutgers University – New Brunswick, New Jersey

Bachelor of Science in Chemistry

Kean College – Union, New Jersey

Associate of Science in Chemistry

Mercer County Community College – West Windsor, New Jersey

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