Management Manager
Resume:
STEPHANIE DAVID
***********@****.***
Indianapolis, Indiana 46234
HUMAN RESOURCES PROFESSIONAL
Strong combination of retail/business operations and extensive human resource management skills
Creative, energetic Human Resources professional with an established performance record and expertise in the highly competitive retail, hospitality, and business services industries. Key skills and proven areas of success include:
Employee Communications
FMLA, ADA, LOA, EEO
Management Training & Development
Succession Planning
Leadership Coaching and Development
HR Policy and Procedures Development
Wage and Salary Administration/Planning
Conflict Resolution
Professional Recruitment
Performance Management
Organizational Development
Employee Relations
Strategic & Business Planning
Pre-employment/Personality Assessment Administration and Analysis
Talent Management
Business Analysis and Plan Development
P/L Statement analysis
Multi-Unit Management
PROFESSIONAL EXPERIENCE
College Recruiter Bloomington, IN
Cigital, Inc. 2015-present
Responsible for staffing all positions for the office in a timely manner (Associate Security Consultants, Security Consultants, Help Desk Analysts, Office Manager) for the leader in software security consulting.
Responsible for building relationships with major schools with reknown Computer Science programs to build a pipeline of qualified college grads and to make Cigital, Inc the employer of choice for Computer Science majors wanting a career in software and application security.
Helped streamline the recruiting process with the recruiting team to reduce time to hire and ensure efficiency with the company and providing the candidates with the best experience.
Met yearly recruiting goal of 43 hires (105%) for 2015 while being under budget by $50K for the department for the year.
Reduced turnover for the location by 25% through diligent recruiting and interviewing practices.
Helped mentor new recruiters and developed a leadership development program for the location to increase the consulting skills of the employees to improve performance and reduce turnover.
Regional Human Resources Manager Carmel, Indiana
Automotive Finance Corporation 2012-2014
Responsible for the administration of salary, compensation, management coaching and leadership development, FMLA/LOA administration, staffing, recruiting, hiring and employee relations issues for Region consisting of 50 locations in 19 states and Canada.
Lowered number of Ethics Hotline calls and employee relations issues 30% in first 90 days.
Oversee talent management, performance management, and organizational development initiatives for Region, including improving the annual performance appraisal form and process.
Implemented Development Review Board process for internal management promotions and standardized development process throughout the Region.
Implemented a coaching model for management development and feedback within organizational structure.
Partnered with Branch Managers and Regional Managers to create development plans for non-exempt employees, which led to a 35% increase in internal promotions.
Reduced amount of time for open positions by 45%.
Provide management training on various HR issues, including interviewing, recruiting, sexual harassment, and employee relations/HR policies.
Provide strategic planning for organizational development initiatives and workforce planning for the Region.
Led a project team of HR professionals to revise and rewrite all HR policies for distribution throughout the company. Successfully revised 10 policies in 3 months with Senior Leadership and Legal approval.
Director of Human Resources Indianapolis, Indiana
Brown Mackie College 2010-2012
Responsible for the administration of salary, compensation, benefits, staffing and training, and employee relations and retention initiatives on campus. Monitored compliance with corporate policies for recruiting and staffing while actively recruiting and filling all open positions.
Lowered turnover 25% across all departments from 40% to 15% in first 6 months.
Oversaw execution of talent management initiatives in areas of performance review planning and succession planning and leadership development programs leading to an increase in employee satisfaction, decreased turnover, and an increase in the number of employees on development plans for promotion.
Influential in design and implementation of continued management development training as a result of focus groups with employees. Taught various management development courses in both individual and group settings based on individual needs of managers.
Developed student scholarship program and community outreach program for seniors and disadvantaged workers to learn basic computer skills.
Developed and taught various training programs for employees and managers through individualized training programs to include communication, conflict resolution, diversity, interviewing, leadership and management skills, succession planning, training methods, and performance management.
Regional Recruiter/HR Manager Indianapolis, Indiana
EZCorp/EZ Pawn 2009-2010
Performed all recruiting functions for exempt and non-exempt associates for 37 locations in 4 states.
Helped oversee a team of 5 recruiters/HR specialists to ensure quality hires throughout market.
Achieved a 105% occupancy rate from 87% within market in first 2 months in position.
Decreased new hire turnover by 35% within market in 2 months from 46% to 30% for a rolling quarter.
Provide employee relations, internal audits, and training and development support as needed within market, specifically in areas of succession planning and management development.
Performed employee relations investigations as needed.
Increased internal promotion rate by 45% within market in 6 months through succession planning and talent management initiatives.
Regional Human Resources Manager Indianapolis, Indiana
Panera Bread 2006-2009
Provide human resources support for over 50 bakery-cafes, including over 15 multi-unit managers, and over 1900 employees in 3 states in areas of management hiring, performance management, organizational development, employee relations and management development.
Developed a coaching model for management development and feedback within organizational structure.
Support store operations in areas of turnover, hiring, benefits and compensation administration, Workers’ Compensation mediation, associate coaching and counseling, and management leadership development.
Oversaw a team of 4 recruiters and 5 HR managers throughout the country and developed recruiting strategy and staffing plans with operations team.
Served on Executive Council at Eastern Illinois University for curriculum development and was elected student mentoring/internship chairperson for Family and Consumer Sciences-Hospitality program.
Implemented Development Review Board process for internal management promotions and standardized development process throughout the market.
Participated in, tested, developed, and implemented advanced manager training modules in areas of leadership, recruiting, and operations.
Initiated and taught statewide management training and development programs, including conflict resolution, effective communication, diversity, sexual harassment, and leadership skills.
Worked closely with senior leadership on 360 review process and feedback while developing an individualized development plan for each person, leading to an increase in overall market operations and decrease in turnover.
Provide strategic planning on organizational development initiatives, workforce planning, training and development, and operations.
Led a project team in the creation, development, testing, and implementation of a nationwide college internship program that had a success rate of 92% over 3 years.
Human Resources Manager Indianapolis, Indiana Lowe’s Companies, Inc. 2003-2006
Manage and oversee all aspects of the human resources function, including hiring, recruiting, training, wage and performance reviews, benefits administration, coaching, counseling, employee relations, and employee development / training policies.
Support store operations with merchandising, pricing, payroll, P&L, and investigations.
Designed and implemented leadership coaching model for exempt and non-exempt employees.
Reduced amount of employee relations issues by 35% each year through monthly focus groups and employee retention and development strategies.
Increased enrollment in Manager in Training program by 55% due to increased focus on talent management and succession planning initiatives.
Taught various Manager in Training courses, including customer service, conflict resolution, diversity, sexual harassment, and leadership skills.
Provide strategic planning in organizational development and internal training of all employees.
Director of Training /Human Resources Indianapolis, Indiana
Levinson Restaurant Corp. dba TGI Friday’s 2002-2003
Managed exempt recruiting, hiring, benefits administration, training and development, and training verification / consistency; supervised staff of 15 regional and store trainers.
Developed and implemented college internship program throughout the state.
Taught management development courses to include leadership, staffing, recruiting, interviewing, performance appraisals, and succession planning.
Initiated and taught statewide management training and development programs, including conflict resolution, effective communication, diversity, sexual harassment, and leadership skills.
Developed succession planning modules for leadership team and salaried managers throughout region, leading to an increase in promotions by 33% and an increase in manager retention by 25%.
Human Resources Manager Indianapolis, Indiana
Omni Severin Hotel 2000-2002
Managed recruiting and hiring for all positions, benefits administration, payroll, employee relations, EEO, investigations, and employee events.
Developed a life-skills and English-as-a-second language training programs for non-exempt employees and other downtown hospitality employees.
Developed succession planning model for internal talent management and increased internal promotions by 35% as a result of the implementation within 6 months.
Taught management development training programs, including performance management, diversity, customer service, sexual harassment, and leadership skills.
EDUCATION / PROFESSIONAL TRAINING
Capella University
Master of Science (2011)
Industrial and Organizational Psychology w/ Leadership Coaching specialization
Anderson University
Master of Business Administration (2002)
Indiana University
Bachelor of Arts (1997)
Political Science and Criminal Justice w/ History minor
PHR Certification (expired)
Proficient in MS Office, ADP Payroll and various ATS/HRIS software packages. Experience with various personality assessments, including PI, DISC, MBTI, and Batrus-Hollweg assessment tools.
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