Customer Service Manager

LEANNE RIGSBY

403-***-**** *********@*****.**

Career Objective:

I am a mature, responsible woman seeking long-term employment which challenges me and enables me to continually learn while working with a great Team.

I am quick to learn, follows instructions, and have an excellent memory. I have over 30 years Customer Service experience, both as an Employee and an Employer. I have a strong Financial and Business background, built by education and experience.

Education;

Currently a member of CPA and enrolled in Payroll Certificate Practitioner

Travel & Tourism Diploma with Honors - CDI College - 94%

Bookkeeping Diploma with Honors - ICS - 92%

Accounting 253 - Athabasca University - 89%

Grade 12 Graduate, Diploma (Honors in Math and English)

Work Experience:

Currently working as Lead Sales Associate for Follett at Red Deer Collage Campus Store. My duties are maintaining and overseeing all Front Desk Activities, Training and Supervising new and existing Sales Associates. Opening and Closing the Store, Cash outs and Deposits, and Assisting Customers, as well as any other duties required.

Over 3 years as Night Auditor and Front Desk Agent within the Hotel Industry.

Owner/Operator/Manager small business Video Sales and Rentals retail stores over a period of 16 years, in five different locations.

Retail employment as Assistant Manager, 3rd Key Sales Associate, and Clerk.

7 years Banking employment in various positions, last 4 years as Discounts Clerk (paper work and management of all loans, over-drafts, and mortgages). *NOTE* Responsible and Reliable as holder of Branch keys and Vault combinations.

Special Skills:

Computer - inventory control, customer database, learning systems and programs

Financial - cash management & reconciliation, profit and loss reports, financial statements, bookkeeping, budgets, financial decisions, payroll, GST returns

Retail - promotions, marketing, advertising, customer service, designing and setting up inventory displays

Management - public relations, managing and training staff, fine tuning my customer service and staff relations, problem solving, and decision making.

General Administration, Clerical, and Secretarial duties

References:

Jack MacGregor - 250-***-**** Hospitality Management Services ( was General Manager of Howard Johnson hotel, Swift Current, SK)

Wendy Zimmerman – 403-***-**** Manager of Follett RDC Campus Store.

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