Customer Service Assistant

Crystal Brewer

Occupational Therapy Assistant Graduate

Po Box 203 580-***-****

Grant, OK 74738 ************@*****.***

Career Objective

Energetic and outgoing Occupational Therapy Assistant with outstanding communication, customer service and organizational skills; seeking a rewarding opportunity where I can apply my clinical abilities to provide compassionate and professional support to the healthcare community

Education Background

Brown Mackie College, Tulsa, OK

Associate of Applied Science-Occupational Therapy Assistant

August 2015 Graduate

•GPA 3.31

Penn Foster Career School, Scottsdale, AZ

Career Diploma- Occupational Therapy Aide

January 2011 Completion

Certifications / Licensure

•American Heart Association BLS (CPR & AED) valid through September 2016

•NBCOT Test scheduled for February 2016

Clinical Experience/Practicum

Paris Regional Medical Center Paris, Texas June 2015- July 2015

OTA Extern

•Helps clients improve their quality of life by helping them compensate for limitations, such as, helping injured workers improve their motor skills and re-enter the labor force, and teaching patients to prepare meals or to use public transportation and increase their independence.

•Follows treatment plan developed in collaboration with occupational therapist by teaching techniques, and the proper method of moving from the bed into a wheelchair, and the best ways to stretch and limber muscles; monitoring activities to make sure they are performed correctly; and providing encouragement during the therapy sessions.

Baptist Village of Hugo Hugo, OK April 2015- May 2015

OTA Extern

•Report the patient’s progress to occupational therapists.

•Supervise patients’ activities to ensure they are done properly.

•Help patients with poor social skills and learning disabilities.

•Teach patients how to use special equipment to assist with daily function.

A New Leaf Broken Arrow, OK October 2014

OTA-S

•30 Hours of Fieldwork I

•Outpatient Learning Center

Baptist Village of Hugo Hugo, OK May 2014

OTA-S

•15 Hours of Observation

•Skilled Nursing Facility

Professional Experience

Chili's Bar & Grill Owasso, OK April 2014- Present

Server

•Take the guest order after greeting them

•Check- in with guest to ensure that everything is going well

•Deliver beverages and food in a timely manner

•Clear dirty dishes from table

•Deliver guest's bill and thank them for dining at the restaurant

•Work with other servers and be a team player

Banner Finance Hugo, OK January 2012- April 2013

Manager

•Evaluates loan applications and documentation by confirming credit worthiness

•Improves loan applications and documentation by informing applicant of additional requirements

•Rejects loans by explaining deficiencies to applicants

•Helps customers by answering questions; responding to requests

•Maintains customer confidence by keeping loan information confidential

•Updates job knowledge by participating in educational opportunities; reading professional publications

•Maintaining personal networks; participating in professional organizations

U.S. Cellular The Phonezone Hugo, OK July 2011- January 2012

Retail Sales Consultant

•Assisted in merchandise display, shelf maintenance, and store housekeeping

•Stocked shelves, received merchandise, and monitored floor stock

•Maintained proper cash accountabilities at POS register

•Answer customers’ questions and concerns

AT&T Mobility Ocean Springs, MS August 2009- March 2011

Customer Service Rep/Floor Support

•Answer calls and respond to emails

•Achieved monthly sales target throughout the job tenure

•Research required information using available resources

•Manage and resolve customer complaints

•Provide customers with product and service information

•Coached, trained, motivated, and mentored a team of 40-50 agents

•Resolved escalated issues in an efficient and timely manner

References

Upon Request

Contact this candidate