Customer Service Project

Andrew Michael Lewis

***** ****** ****, *** *******, TX - Phone: 832-***-****

https://www.linkedin.com/in/drewmlewis1 **************@*****.***

Detail oriented, self-motivated professional with experience in communication, analytical and technical skills to improve efficiency and productivity. Expertise lies in problem solving and project management; analyzing existing problems and developing successful, sustainable and profitable solutions.

CORE COMPETENCIES

Excellent Communication Skills – Emphasis on Customer Service – Strong Team Player / Team Focus

Computer Aptitude / Learning Ability– Excellent Time Management Skills – Strong Attention to Detail

ERP systems – Problem Solving – Adaptable to new situations – Microsoft Office – Ability to Read Drawings

Ability to see things through – Adept at Multi-tasking - Ability to work independently and make decisions

SELECTED ACHIEVEMENTS

Software knowledge consists of various ERP systems JDE, Oracle, some SAP, AUTOCAD, Adobe Acrobat and Microsoft Office (PowerPoint, Excel and Word, Visio, Outlook, Access).

Worked hand in-hand with Project management & Sales team for new prospective orders received. Verified information in RFQ’s & priced with vendors and checked inventory levels domestically & internationally to come in at lowest possible price for proposals to increase likelihood of being awarded contract.

Coordinated with Project Management to resolve incomplete order issues and customer related issues in a timely and complete manner.

Generated new and existing proposals, averaged 8-10 per week. Updated previous proposals and included new prices on older orders to meet customer requirements.

Ability to take on new projects. Research what is required. Then obtain necessary documentation and compile into a Manufacturing Record Book (MRB). Contact appropriate vendors and engineers to complete project in a timely and accurate manner. Example, Hook Block MRB we had not done one since 2006 and our standards had changed. Completed project using old model and filling in with new requirements.

Analyzed and identified ways to streamline production procedures by suggesting the division of tasks and best practices. Encouraged personnel to work together and draw on each others strengths and experiences to resolve conflict. Impact: Created a cohesive team resulting in increased production.

Excellent at establishing rapport with vendors by being reasonable in expectations but being firm regarding deadlines and expectations not being met.

Referenced quotes and other contract documents to ensure everything is provided and delivered to the customer in a timely manner.

Bachelors in Communications with emphasis on Interpersonal Communication, with courses in Non-verbal Communication and International Business. Professional experience in report writing & organizing presentations.

Received project in tight time frame, completed project quickly to prevent company from paying $50,000 fine for failing to meet delivery to customer.

Very proficient with computers with the ability to learn how to use new software quickly.

Worked closely with a wide variety of departments to obtain required documentation using Oracle to resolve trace and ship-short issues.

PROFESSIONAL EXPERIENCE

Weatherford 2014-2015

Technical Support Specialist / Quotation Specialist

Maintained cost database by entering and backing up data.

Generate proposals for surface wellhead systems, valves and related product lines ranging from $5,000 to $700,000.

Frequent use of JDE to update quotes and find appropriate vendor contacts.

Tracked, measured and report and communicate delivery costs, performance issues and risks.

Produced consolidated project status reporting

Andrew Michael Lewis Pg. 2

Established and maintained subcontractor and vendor relationships.

Developed technical proposals, detailed scope letters and purchase orders.

Negotiated key commercial terms and conditions. Analyzed RFQ packages and labor rates.

Liaised with Legal and Risk Management staffs as required to ensure contractual terms and conditions are acceptable and serve to minimize risk.

Worked actively with company personnel to optimize business domestically and internationally.

Built and maintained customer relationships. Entered new customer data and sales orders into system.

Analyzed requests for quotation (RFQ), including commercial and technical specifications to develop effective, accurate and professional quotations.

Prioritized estimates in order to meet sales schedule.

Consulted with Operations, Engineering and Sales groups throughout estimation process

RFQ logging, management reporting, status follow-up with customers, representatives and distributors.

Monitored contractor performance. Utilized existing systems to manage contracts and related information. Tracks and documents scope of work changes. Communicated with contractors as focal point for ongoing issue resolution, including warranty issues.

Implemented processes reflecting consistency with company's procurement philosophies and related company policies. Managed certificate of insurance and rate schedule change processes.

National Oilwell Varco 2012 – 2014

Team Leader Documentation Specialist

Reviewed Project Status Reports and action item logs to identify issues; address risks and concerns directly with project stakeholders or action item assignees, or raise them to the attention of senior management for further direction

Provided coordination/communication with appropriate Delivery Leads and delivery personnel to ensure initiatives meet schedule, budget, and quality commitments

Accepted assignments and complete unique projects through research and referencing materials.

Supported standard management reporting processes and metrics throughout the delivery organization by creating templates, job aids and other materials and produce reporting packages as required.

Obtained required documentation and compiled into Manufacturing Record Books.

Frequent use of Oracle ERP system to resolve discrepancies and find appropriate vendor contacts.

Use of Microsoft Excel and Office to track status of projects and vendor services.

As senior lead of department trained and mentored employees, led team of 5 and helped resolve issues.

Reads drawings to determine project requirements. Maintain internal process documentation.

HEB 2008 - 2012

Assistant Service Manager

Ensured customers received excellent service from myself and the store as a whole. Recognized exceptional service from employees and rewarding it appropriately usually by rewarding scratch-off tickets and praise.

Managed department production and customer service. Ensured all assignments were completed accurately in a timely manner by establishing expectations and evaluation criteria.

Supervised 30+ employees, provided training to new and existing employees.

Created performance evaluations and corrective plans for employees.

Maintained inventory levels to meet customer demands to ensure adequate inventory is on hand while maintaining company established profit margins.

Radian Architecture 2001 – 2008 and again until August 2015

Administrative Assistant / Project Coordinator

Managed office appointment schedules, bank deposits, and met with clients on-site or in the office.

Communicated with employees about business related needs and assigned projects to achieve client satisfaction.

Worked with clients to ensure projects were completed in a timely manner and provided updates into the status of their projects. Updated work based on feedback from customers and changes in their building requirements.

Gathered information doing site surveys and input information into AUTOCAD plans.

EDUCATION

Bachelors Degree Communications – Texas State University (2007)

Fred Pryor Seminar – Delegation (2009)

Time and Outcome Management & Manage My Career – NOV University (2013)

CPR & First Aid Certified – Weatherford (2014) Valid until November 2016.

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