Customer Service Representative

Ebonie Winkfield

Atlanta, GA

***********@*****.*** - 678-***-****

WORK EXPERIENCE

Customer Care Associate

Concentrix - Norcross, GA - December 2014 to Present

*Answering incoming phone calls regarding peoples Turbotax products

*Aided customers with installing, downloading, troubleshoot, buying, log in, updates, entry and navigation, purchasing

*Assist customers in troubleshooting their product functionality

*After one month, promoted to tier 2 agent.

*Helped tier 1 agents in solving the customers issues via chat Customer Care

Ryla Teleservices -

*Take calls from customers.

* Answer questions about insurance policies and make changes if requested.

* Escalate calls as needed.

Temporary position

Security

CSC Event-

*Patrol area

*Report anything unusual

*Secure area at close

Cashier/Parking Attendant

Lanier Parking -

*Collect parking fees.

* Manage tills.

* Close booth at night.

Opener/Cashier

Copeland's Cheesecake Bistro -

*Open bakery area.

* Take and make bakery orders.

* Maintain area make sure all items are prepared.

EDUCATION

Associates in Business

Georgia Perimeter College - Clarkston, GA

Contact this candidate