Dipatch and Customer Service skills.
Resume:
Sheila Vanessa Thornton
Atlanta, Georgia
Objective:
I am seeking a customer service position where I can use the experience I have as a 911 dispatcher to be of assistance to customers increasing both customer satisfaction and the company’s overall reputation.
Qualifications:
I have thirty-two years of 911 emergency dispatching experiences working smoothly in a fast-paced, intense environment. I’m a responsible, efficient, and flexible employee who is dependable with common sense and a variety of skills. I possess excellent communication and inter-personal skills and I have the ability to work effectively with people of diverse backgrounds. I have the ability to gain customer’s confidence and trust because of my polite, respectful and courteous manners. Because of my prior work experience I work well under pressure and I’m able to analyze and solve problems quickly. I’m use to performing effectively despite sudden deadlines and changing priorities. I have a strong work ethic and excellent time management skills taking pride in my work. I have experience receiving and following through on instructions from supervisors. During my career I’ve worked a variety of work schedules including weekends and holidays so I adapt to all shifts easily. I’m well-groomed and would have no problem fitting into any office environment.
Work History:
911-Emergency Dispatcher, IXP Chatcomm 911, May 2015-November 2015
911 Emergency Dispatcher, Santa Rosa County Sheriff’s Office, August 2002-April 2015
Duty Officer, Florida Highway Patrol, November 1983-August 2002
Duties and responsibilities:
Coordinating radio and data communications traffic, sending, receiving, relaying, monitoring, logging, recording, reporting and interpreting emergency and non-emergency information to and from mobile units or computerized data bases. Type, transmit and receive computer messages. Complete logs. Request, receive and distribute criminal histories, driver’s license and registration and other confidential information. Respond to requests for information and assistance from the public. Answer 911 calls for emergency. Dispatch assignments to officers, wreckers, ambulance and other services and request.
Education:
High School Diploma, Erasmus Hall High School, Brooklyn, NY, January 1978
Work related continuing education:
FEMA IS 00100 Training- October 27, 2012
FEMA IS 00200 Training- December 19, 2012
FEMA IS 00700 Training- December 04, 2012
Sexual Harassment in the work place- June 29, 2013
Blood borne Pathogens training- June 29, 2013
911- Public Safety training- January 14, 2013
GCIC certification May 2015
EMD Certification September 2015
FMD Certification October 2015
CPR Certification October 2015
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