Customer Service Sales

Brian Bosch

Executive Sales Consultant

Thousand Oaks, CA 91362

*********@*****.*** - 661-***-****

Partner with a company that provides a fast-paced, professional work environment to utilize my multi-state Life/ Health/ Property/ Casualty Insurance License and managerial sales skills WORK EXPERIENCE

Health Plan Advisor

Wellpoint/ Anthem Blue Cross Health and Life Insurance Co. - Thousand Oaks, CA - February 2012 to Present

Responsibilities

Inbound/ outbound calls with current members and recently lapsed policy holders Membership retention/ reinstatement of canceled/ lapsed policies Explanation of benefits/ coverage, processing payments, applications and submitting business, CRM Sales/ cross selling a variety of insurance products suitable for current and potential members Accomplishments

Consistently ranked in the top ten of our dept.

Skills Used

Interpersonal sales and suitability, listening, empathy, understanding, professional courtesy, customer service, commitment to personal and company integrity, team building and support Dept. Health and Safety Warden CPR/ AED/ First Aid certified Executive Sales Consultant

Bankers Life/ Casualty - Chatsworth, CA - August 2009 to February 2012

• Solicitation of new and existing business

• Home & office life/ health/ finance consultations and presentations

• Closing and processing business

• Customer service and public relations

Workplace Compliance Director / Quality Assurance Manager / Superintendent KB Home - Valencia, CA - March 2006 to August 2009

• Responsible for Environmental, Health, Safety & SWPPPs sustainability of LA division

• Obtained and maintained OSHA- SHARP certification for LA division

• Federal / State / local government liaison

• Responsible for division occupational health & safety enforcement /education / training

• NAHQ / NAHB /Corporate audit preparations & procedures

• Conducted corporate workplace compliance training through seminars and workshops

• Responsible for daily onsite / offsite inspections for the LA division

• Weekly reports: back charges, EPA, health, safety / SWPPPs compliance updates

• Responsible for daily construction operation of 130 lot tract

• Job site supervision, management & enforcement of safety policies/ procedures

• Determined methods and procedures to resolve problems

• Preparation of permits and meetings with city and state inspectors

• Vendor / Sub relations, supervised substandard correction work

• Weekly meetings with KB Team to achieve company goals

• Customer service and home warranty work completion Operations Manager / Sales Manager

L.C. Casa Blanca Homes - Canyon Country, CA - February 1999 to January 2006

• New and pre-owned custom home sales

• Solicitation of resale listings and land acquisitions

• Customer service and home warranty work completion

• Public relations and marketing

• Conducted open house product presentations

• Production of sales leads and listings

• Reviewed client credit reports, applications, purchase orders, and finance forms

• Prepared monthly management reports & quarterly business operating overview

• Interviewed, hired, & scheduled contractors for all projects

• Inspected and troubleshot contractor's work

• Determined methods and procedures to resolve problems

• Prepared construction budget and bid proposals

• Trained and supervised new hires

• Weekly preparation and distribution of contractor checks

• Maintenance of company website and computer programs Business Producer/ Sales Manager

Farmers Insurance - Granada Hills, CA - February 1997 to January 1999

• Managed sales team & office

• Solicitation & processing of new & existing business

• Maintained clientele business & public relations

• Home/ office consultations & presentations

• Field inspection of residential and commercial properties EDUCATION

CA. Life/ Health/ P&C License in Insurance

CA DOI

2009 to 2014

Insurance

Lytespeed University - Woodland Hills, CA

2009

Real Estate

Kaplan University - Valencia, CA

2003

California Occupational Education Institute - Huntington Beach, CA 1999

General Education

Iowa Central College - Fort Dodge, IA

1987 to 1990

ADDITIONAL INFORMATION

Skills

Current CA. P&C, Life,Health, Accident Insurance Licenses,Sales, project management, planning and management proficiency. Construction budgeting, contracts, & scheduling. Strong leadership and problem solving skills. Excellent verbal and written communication skills. Quick Books, Microsoft Word, Excel, Outlook, internet, accounting.

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