Customer Service Microsoft Office
Resume:
KEITH FELL
Toledo, Ohio *****
Cell 419-***-****
**********@*****.***
PROFILE
A creative and, highly motivated individual with several years of experience in customer service striving for a position in the field of Computer Networking and related fields. Associate Degree in Computer Networking. Competent in Microsoft Office Suite, and Windows Operating Systems.
EDUCATION
Davis College Toledo, Ohio Associate Degree in Computer Networking
Graduated: May 2014
Anticipated Course Certifications: 2015
WORK EXPERIENCE
Renhill Temp Services/Velocity Toledo, Ohio 2015-2015
IT Call Center Rep
Provided Tier I IT customer service for the Walgreen Stores, duties included troubleshooting printer errors, and PC/Desktop errors, escalating issues and assisting with the Tier II reps
Kelly Temp Services/GM Toledo, Ohio 2015-2015
Customer Service Rep
Provided customer service to GM employees by delivering parts to the workers within the plant, inventory, and stock of all parts, and shipping and receiving
Pomeroy IT Services Toledo, Ohio 2014-2014
IT Desktop Support Tech
Provided IT support for the Windows 7 Migration Project for the Mercy Health Partners of Toledo, setup computers and laptops for Windows 7 upgrade, installed Hardware and Software including Microsoft Office Suite, Anti-virus software, Patches, and the latest updates of Windows
Manpower/TPS Toledo, Ohio 2014-2014
IT Desktop Support Tech
Provided IT support for the Windows 7 Migration for The Toledo Public Schools, setup computers and laptops for Windows 7 upgrade, installed Hardware and Software including Microsoft Office Suite, Anti-virus software, Patches, and the latest updates of Windows
QUALIFICATIONS AND SKILLS
Capable of utilizing the advanced functions of Microsoft Office and Microsoft Windows, Trouble shooting, Installing Anti-Virus, and Updating and Installing Software and Hardware, Studies in Operating Systems, and Experience in Windows 7 Migration Upgrade
Experienced in researching information on the Internet
Interact and communicate effectively with others resulting from 5 years work experience in service related areas
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