Customer Service Technical Support

OBJECTIVE:

Obtain an administrative or customer service position with an organization that offers advancement opportunities based on my communication and computer skills. I am also a team player with the ability to follow directions and multitask with close attention to details.

SKILLS: Microsoft Office 2007 Product Knowledge Problem Solving

Documentation Skills Analyzing Information Market Knowledge

Multitasking Resolve Conflicts Customer Service

EDUCATION: Enrolled in the Business Management Associates Program at Atlanta Technical College

WORK EXPERIENCE:

07/15 –Current Department of Agriculture Atlanta, GA

Customer Service Specialist

Scan, upload and verify documents from constituents

Maintain customer accounts by processing payments and logging all calls

Answer phone calls and transfer to correct department

01/11 – 07/15 L&L Maintenance and Security Atlanta, GA

Office Administrator

Schedule and dispatch technicians to appropriate locations according to customer requests, specifications, or need

Relay work orders, messages, and information to or from technicians

Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment

Arrange shipments by checking stock to determine inventory levels

Deliver items to customers by verifying orders; inventorying stock; arranging transportation.

Produce final invoice to customers for payment

Post all payments and deposit checks

10/13 – 12/14 Verizon Wireless Atlanta, GA

Customer Financial Service

Maintains customer accounts by processing payments, adjustments or additional services

Attracts potential customers by answering product and service question

Open customer accounts by recording account information

Resolve product or service problems by clarifying the complaint and providing the best solution

Prepare products or service reports by analyzing customer data

09/07 - 01/11 Helms Cable (COMCAST) Nashville, TN

Dispatcher

Route and track technicians to ensure maximum productivity for the installs

Assist field personnel with completing appointments within designated time frame

Record equipment numbers, test/reboot equipment for homeowners

Assist technicians with directions and any additional information necessary to complete the service calls

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