IT Support Technician

PROFESSIONAL SUMMARY

* + years academic experience in Software Development, Data Analysis, Database Management, and Business Process Management.

* + years experience in Web Designing and Editing

6+ years experience in Translation and Interpreter

EDUCATION

Master of Science in Information Systems, University of South Florida, Tampa, FL 05/2015

With joint SAS/USF certification in Analytics and Business Intelligence GPA 3.57/4.00

Relevant Coursework: Advanced Systems Analysis and Design, Advanced Database Administration, Distributed Information Systems, Project Management, Data Mining, Statistical Data Mining, Data Warehousing, Statistical Data Mining, Lean Six Sigma, ERP& BPM, Software Architecture, Operation & Supply Chain Processes, Healthcare Information System, Enterprise Information Systems Management, Software Testing

Master of Business Administration, University of South Florida, Tampa, FL 05/2013

Tracks: Finance and Management Information Systems GPA 3.43/4.00

Bachelor of Arts in English, Huazhong University of Science & Technology, Wuhan, China 07/2007

Tracks: English Literature and Interpretation Profession

Bachelor of Science in Marketing, Wuhan University of Technology, Wuhan, China 07/2007

Tracks: Date Quantification Analysis and Modelization, Brand Management

SKILL HIGHLIGHTS

Multi-tasking proficiency, and Excellent Communication Skills in Multi-Culture Environment

Computer Skills:Windows7/8, Mac OS, Blue J, Oracle SQL, SAP Enterprise, R project, Microsoft Office Suite, Movie Maker, MS Project, Microsoft Visio, Front Page, Adobe: Photoshop, Fireworks, Dreamweaver, Mac OS, Mac Office Suite, QILK, Practice Master

Languages: Chinese (Mandarin, Native Proficiency), English (Bilingual Proficiency), French & Japanese (Elementary Proficiency)

PROFESSIONAL EXPERIENCE

IT Support Technician: Yummy House China Bistro, Tampa, FL 07/2015- Present

•Maintain the order/ sales system;

•Create the schedule and order with excel function and initiate the billing hours data for payroll.

•Train the new employees with the current system.

MIS & MBA Candidates: University of South Florida, FL 08/2011- 05/2015

•Team projects: Digital payment method comparable to apple pay, online booking/scheduling system for pet walking shop, software architecture for the chained Food Mart stores, and etc.;

•Software Testing

•Trained to think logistically in all the major courses of SDLC;

•Trained in a professional way of data mining and data analyst in the financial and business area;

•Experienced a knowledge of business betterment if BPM and Lean Six Sigma were manipulated;

General Office Assistant: Law Offices of Alex Yu’s, Tampa, FL 06/2014- 07/2015

•Maintain the Practice Master System;

•Manage the clients data and physical files;

•Communicate with clients and related parties;

•Prepare legal documents;

•English/Chinese Translation for the legal documents.

Editor/Marketing Manager: Mainland Acupuncture Center, Gainesville, FL 12/2009- 09/2011

•Created and maintained the official website on a daily basis

•Initiated the online education courses for the acupuncture program;

•Initiated Company’s Internet publicity, such as Facebook, Groupon, Living social ads and commerce.

•Promoted the sales of media publications and service in both the U.S. and China

Associate Marketing Project Manager: Changjiang Daily Press Corporate, Wuhan, China 02/2008- 11/2009

•Planed seasonal/ annual media marketing activities/projects

•Coordinated the third-party communication and public relationship.

•Executed city wide selling activities and project, such as Women’s Day Special Event, Beauty Show, Citizen’s Health Week, Lectures by Financial Planners. Marketing Assistant: Wuhan Evening News, Wuhan, China 2/2008-12/2008

•Established a firm customer relationship based on daily communication with customers;

•Maintained Customer Relationship through CRM system and e-marketing methods;

•Special reporter.

Web Editor/ Campus Journalist: Wuhan University of Technology, Wuhan, China 09/2004- 06/2007

•Maintained Manga and Animation Website and BBS as a webmaster;

•Maintained the campus E-discussion board on the ASP+SQL and PHP+SQL structure;

•Report daily campus news and event;

OTHER EXPERIENCE AND VOLUNTEERS

•Fansub Group Member: translator (Japanese, English, Chinese), subtitle timeline tracker; Adobe After Effect Compressor, and team leader.

•Founder of DoJunki.com: One of the most famous fan resource sites in China for Korean Star Junki Lee. The non-profitable website was composed of developer, Fansub team, graphic /commodity design, and a communication management team, which provides more than 200GB Clubbox (Korean Host Cloud Storage) online free resources for fans. The website, which was with over 2000 registered members, established in 2004, and was dissolved in 2009.

•Cos-play Grouper Member: Cos-player, Make-up Artist, Background Music Maker, Stage Effect Controller for Freeman Cos-play Group (Core Member) from 2004 to 2007

•English and Chinese (Mandarin) Interpreter: Free-Lancer Interpreter and Translator, Translator in Tampa Chinese Presbyterian Church, Alex Yu’s Law Office, Volunteered Translator in China Food Exposition and Trade Fair, and China International Motor Show

•Website Constructions based Photoshop, Dreamweaver and JAVA+ HTML Programming

FC2: Mainland Acupuncture Center Official Website (Gainesville, FL) http://macwww.web.fc2.com (This is an authorized copy image from original website which closed on or about Dec 2013)

Wordpress: Personal Blog

•Commercial Video Creation by Windows Movie Maker

Cozy Herbal Therapy Bag: https://youtu.be/m6LXfuZ9tXs and others

•SAP GUI for Java and SAP SE Operation

Project and Practice in ISM 6156 Enterprise Resource Planning/Business Process Management Class

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