Customer Service Administrative Assistant
Resume:
Georgette Collazo
Jonesboro G.A. 30236
Cell Phone 516-***-****
********@*****.***
Objective: To obtain a position that will provide an opportunity to grow within an environment that offers stability and career options.
Qualifications
Extensive background in direct and indirect Customer Care and Service in and out of a Hospital and Administrative environment; excellent communication skills; experience providing technical support, account adjustments, and leadership experience, ability to work comfortably within a Hospital and Microsoft Windows environment; knowledge of NYS mandates, benefits, Phlebotomy, CPR, BLS, HHA, CNA, Telemetry, Also familiar with medical and hospital claims processing and adjustments and hands on Patient care. .
Experience
12/2014- Present North Shore Long Island Jewish Medical Center
Emergency Room Technician (Full Time- Present)
Patient Care Associate: Specializing in Phlebotomy, Telemetry, EKG, BLS, CPR, Splinting, and Trauma. Providing excellent care and services for patients while in Pediatric Emergency Service and, Main Emergency Room Patient care services. Strep Testing, Pneumonia and Flu Testing, HCG Testing, Blood Glucose monitoring and Testing, Retrieval and Maintenance of Emergency Room Inventory, Transferring Patients with Portable Cardiac monitors, EKG machines and patient needs and supplies of the ER.
10/2011- Present Winthrop University Hospital
Emergency Room Technician (Per Diem- Present)
Emergency Room Cardiac Technician: Specializing in Phlebotomy, Telemetry, EKG, BLS, CPR, Splinting, and Trauma. Providing excellent care and services for patients while in Pediatric Emergency Service and, Main Emergency Room Patient care services. Strep Testing, Pneumonia and Flu Testing, HCG Testing, Blood Glucose monitoring and Testing, Retrieval and Maintenance of Emergency Room Inventory, Zohl cardiac monitors, EKG machines and patient needs and supplies of the ER.
01/2010- 2012 Uniondale School District Uniondale N.Y.
Substitute Clerk Typist (per diem- on call)
Provide excellent quality service to Office Administrators and Switch Board regarding general Clerical service and contractual information. Assist with student information and claims adjustments and processing when required. Work closely with various departments to ensure timely processing and to promote customer satisfaction. Billing adjustments and work order processing with vendors, data entry.
9/2010-12/2010 Whitson’s Food Service Program Valley Stream School District
Administrative Assistant (Part time work)
Provide excellent quality service to Office Administrators and Cooks regarding general Food service benefit and contractual information. Assist with account and claims adjustments and processing when required. Work closely with various departments to ensure timely processing and to promote customer satisfaction. Billing adjustments and work order processing with vendors, data entry.
4/2009-8/2009 Healthplex Dental Insurance Uniondale N.Y.
Customer Service Professional (lay off- downsized)
Provide excellent quality service to Group Benefit Administrators and customers regarding general benefit and contractual information in an incoming call center environment. Assist with account and claims adjustments and processing when required. Work closely with various departments to ensure timely processing and to promote customer satisfaction. Provide assistance for 70-80 calls per. Provide excellent quality service and assistance via email when it is difficult for members or providers to get through by telephone, review and resolve claims and personal inquires, such as changing of primary care physicians, review benefit information or locate in or out of network facilities for members and advise if referral or authorization by management is required.
7/2006-12/2009 Vytra/HIP Health plans Melville N.Y.
Customer Service Professional (resigned position to care for terminally ill parent)
Provide excellent quality service to Group Benefit Administrators and customers regarding general benefit and contractual information in an incoming call center environment. Assist with account and claims adjustments and processing when required. Work closely with various departments to ensure timely processing and to promote customer satisfaction. Provide assistance for 70-80 calls per. Provide excellent quality service and assistance via email when it is difficult for members or providers to get through by telephone, review and resolve claims and personal inquires, such as changing of primary care physicians, review benefit information or locate in or out of network facilities for members and advise if referral or authorization by management is required.
3/2002-1/2004 EMPIRE BLUE CROSS BLUE SHIELD MELVILLE NY.
Customer Service Professional (relocated Department in Merge)
Provide excellent quality service to Group Benefit Administrators and customers regarding general benefit and contractual information in an incoming call center environment. Assist with account and claims adjustments and processing when required. Work closely with various departments to ensure timely processing and to promote customer satisfaction. Provide assistance for 70-80 calls per day.
Education: Nassau Community College
Learning Institute of Beauty Science
PCA/HHA Certified- Personal Touch Home Care Agency
CNA Certified Winthrop University Hospital Telemetry Certified- Winthrop University Hospital
Phlebotomy -NYS Board Certified- Career Access Institute
BLS/CPR Certified-American Heart Association
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