Manager Customer Service

MARK D. HARTLEY

*** ********** ***** *****: 954-***-****

Palm Harbor, FL 34684 Email:**********@*****.***

Experienced Retail Professional

Motivated, dynamic professional with 20+ years of diversified experience in management, merchandising, and operations. Focused, honest leader with a demonstrated success in reducing organizational costs and improving processes that positively impact the bottom line. Track record that exhibits initiative to exceed store, district, and corporate expectations.

Areas of Expertise

Budgeting and Forecasting

Coaching and Counseling

Problem Solving

Merchandising

Business Process Improvement

Talent Management

Regulation Compliance

Strategic Planning

Leadership

Recruiting and Retention

Data Analysis

Inventory Control

Professional Experience

Halloween City - Florida Gulf Coast

Manager Market (2014 - 2015) Responsible for 5-8 locations

PARTY CITY - Plantation, Tampa, FL

GENERAL MANAGER (2004 – 2015)

Charged with managing four stores with annual revenues of more than three million dollars.

Successfully coordinate store operations and daily merchandising activities to include buying, maintaining inventory, and accurately forecasting sales.

Collaborate with Sales Managers to formulate strategies, tactics, and action plans focused on achieving sales goals.

Work directly with District Managers to successfully navigate year-end profit and loss statements.

Educate and mentored team members to improve business knowledge and goal attainment.

Successfully mentored four associates for career advancement to General Manager positions

SMART AND FINAL, INC, Miami, FL

DISTRICT MANAGER (1995 – 2004)

Responsible for all Florida store locations, successfully managing all store allocations, distributions, and merchandising.

Oversaw management of company’s regional sales team, resulting in a decrease of more than $500,000 annually in district inventory losses.

Increased store comp sales by 21% over a three year period.

Analyzed profit and loss statements and executed appropriate action steps ensuring financial and customer service objectives consistently exceeded corporate projections.

Previous positions include Store Manager for Office Max and Store Manager for Kroger Company.

Education & Professional Development

WRIGHT STATE UNIVERSITY

Business Administration

UNIVERSITY OF CINCINNATI,

Leadership Seminars: Minority Awareness, Facilitative Leadership, Facilitative

Management Styles, and Interpersonal Communication Skills

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